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Warranty Policy

Date: Dec.1, 2022

For previous versions, please see end of page.

Limited Warranty Notice

This warranty will be provided by HONOR Device Co., Ltd. and its local affiliate listed at the following address: https://www.hihonor.com/uk/ ("HONOR"). HONOR provides the warranty set out in this document, in respect of this HONOR branded product and/or accessory (“Product(s)”) purchased in the United Kingdom, to the consumer (the “Warranty”). If the Product is purchased in other countries, this Warranty is invalid and not covered in the United Kingdom.

The Warranty is voluntarily offered by HONOR and is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and to any rights of the consumer against the original retail seller of the Product and, therefore, does not affect, change or replace such rights.

What is covered by this Warranty

1. HONOR warrants that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period (defined below).
2. The following periods apply to the respective products from the date of the original retail purchase of the Product (“Warranty Period”):

Type Category Subcategory Warranty Period Remarks
Smartphone Device / 24 months
Accessories Charger 6 months
Cable 3 months
Wired earphones 3 months
Tablet Device / 24 months
Accessories Charger 6 months
Cable 3 months
PC Device / 12 months
Accessories Charger 6 months
Cable 3 months
Docking Station 3 months
Smart Watch Device / 24 months
Accessories charger 6 months
Cable 3 months
Band Device / 24 months* *The warranty only covers the bands purchased on hihonor.com/uk. For the warranties of bands purchased in other channels, please ask the retailer for details.
Accessories charger 6 months*
Cable 3 months*
Audio Device speaker 24 months
Bluetooth headphones 24 months
Wired Headphones 24 months
Accessories Charging case 24 months
Cable 3 months
Accessories for Independent Sales Chargers / 12 months* *The warranty only covers the accessories purchased on hihonor.com/uk. For the warranties of accessories purchased in other channels, please ask the retailer for details.
Car chargers / 12 months*
Charging cable / 12 months*
Wireless Charger / 12 months*

What HONOR will do in the event of a Warranty claim

3. During the Warranty Period, HONOR or an authorised service center will repair or replace, at HONOR's option, the Product or any relevant parts thereof in the event of any defect in the materials and workmanship.
4. The repaired Product or part or, the Product or part provided as a replacement for a defective Product or part, shall be free from defect in materials and workmanship. Repair or replacement of a Product or part may involve the use of a functionally equivalent reconditioned unit.
5. The consumer shall not be charged (whether for parts, labour or otherwise) for the repair or replacement of a defective Product during the Warranty Period. All replaced defective Product, parts, boards or equipment shall become the property of HONOR.
6. The Warranty in respect of a repaired or replaced Product or part shall continue for the remainder of the Warranty Period of the Product which was repaired or replaced or, for three (3) months from the date of repair, whichever is longer. or replaced or, for three (3) months from the date of repair, whichever is longer.
7. The consumer will be required to provide the original retail purchase receipt or other documentation or information requested or required by applicable legislation in respect of the date and place of purchase. In the event that such information is not presented or if it is incomplete or illegible, HONOR reserves the right to refuse providing the above service in respect of the Warranty claim.

What is not covered by the Warranty

8. This Warranty does not cover defects and damage resulting from:
a) Normal wear and tear of the equipment or otherwise due to the normal aging of the equipment.
b) The Product being used other than in a normal and customary manner.
c) Any disassembly, repair, alteration or modifications carried out by anyone other than HONOR or an Authorised Service Center.
d) Misuse, abuse, negligence or an accident howsoever caused.
e) Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
f) Spillage of food or liquids, corrosion, rust or the use of wrong voltage.
g) Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
h) Use outside of use permitted under the Product’s user manual.
9. This Warranty will not be available: a) if the serial number or warranty seal on the Product is illegible, has been defaced or removed; or, b) without any proof of purchase.
10. The Warranty applies to the Product as originally supplied. The Warranty does not apply to any software or other equipment owned by HONOR or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.

Your responsibilities

11. Before delivering your Product to HONOR or an Authorised Service Center for service under this Warranty, you should make a backup copy of the contents of your Product and remove all personal information and disable all security passwords.

Limitation of HONOR’s liability

12. Except for the express warranties set forth above, HONOR grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. C
13. HONOR is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not backup your data before delivering your Product to HONOR or an Authorised Service Center for service under this Warranty.
14. To the extent permitted by local laws, HONOR shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by HONOR of this Warranty. As a consumer your use of the devices shall be non-commercial. HONOR shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
15. In any event, HONOR and its supplier’s liability under this limited warranty shall be limited to the amount actually paid by the consumer for the Product or the current replacement value, whichever is greater.
16. Nothing in this warranty shall exclude or limit HONOR’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation or any other liability that cannot be limited or excluded by law.
17. If you experience any difficulty please contact the HONOR hotline in your country or refer to services on your local HONOR website.
18. This Warranty shall be updated by HONOR from time to time. Please refer to your local HONOR website to obtain the latest version of the Warranty for the Product.

Miscellaneous

19. This Warranty Policy may be updated by HONOR at any time.

20. The Warranty Policy applicable to you is the one in effect at the time of purchase. You can find the current version of the warranty statement on your local HONOR website. For detailed warranty information and for questions regarding our products, please contact our HONOR customer service or visit our website.

HONOR customer service is available at the following contact details:

- Hotline: 08000113152 Mon-Sat: 09:00 – 18:00 (except on national holidays)
- Live Chat, which you can reach via our support website;
- Email: uk.support@hihonor.com

21. The following data is required by our HONOR customer service in order to check a warranty claim and to determine the further procedure:
- Customer name, address and telephone number,
- model name,
- serial / IMEI number,
- location of the product,
- type of defect.
Personal data will be processed in accordance with our Privacy Statement.

Version: Nov.30,2022 https://www.hihonor.com/uk/support/warranty-policy/202211