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Warranty Policy

    Series Type Warranty Period
    Mobile Phone Host 24 Months
    Embedded battery 24Months
    Charging adapter 6 Months
    USB charging cable 6 Months
    Headphones 6 Months
    Tablet Host 24 Months
    Embedded battery 24 Months
    Charging adapter 6 Months
    USB charging cable 6 Months
    Headphones 6 Months
    PC Host 24 Months
    Embedded battery 24 Months
    Charging adapter 6 Months
    USB charging cable 6 Months
    Headphones 6 Months
    SSD 24 Months
    Smart Watch Host 12 Months
    Embedded battery 6 Months
    USB charging cable 6 Months
    Wristband Host 12 Months
    USB charging cable 6 Months
    Ear Buds Host 12 Months
    USB charging cable 6 Months
    Power Bank Host 12 Months
    USB charging cable 6 Months
    Portable Speaker Host 12 Months
    USB charging cable 6 Months
    Home & Broadband Host 24 Months

Limited Warranty Notice

This warranty will be provided by HONOR Technologies Africa Pty Ltd or the relevant local affiliate listed at the following address: https://www.hihonor.com/za/support/warranty-query/ ("HONOR"). HONOR provides the warranty set out in this document, in respect of HONOR branded products and/or accessories ("Product(s)") purchased within the Republic of South Africa, to the consumer (the "Warranty").
The Warranty is voluntarily offered by HONOR and is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and to any rights of the consumer against the original retail seller of the Product and, therefore, does not affect, change or replace such rights.

What is covered by this Warranty?

1. HONOR warrants that the Products are free from defects in materials and workmanship under normal use and in accordance with the respective Product user manual, during the Warranty Period (defined below).
2. The warranty is valid for the following periods –

2.1. twenty-four (24) months for the Host unit and non-removable Battery for all devices purchased.
2.2. six (6) months for removable Battery and Charger, and from the date of activation/purchase of the Product (the "Warranty Period").

What HONOR will do in the event of a Warranty claim?

1. During the Warranty Period, HONOR or an authorized service center, [the list of authorized service centers is available at the following address: https://www.hihonor.com/za/support/service-center/ will repair or replace, at HONOR's option, the Product or any relevant parts thereof in the event of any defect in the materials and workmanship.
2. The repaired Product (or part) or the Product (or part) provided as a replacement for a defective Product (or part), shall be free from defect in materials and workmanship. Repair or replacement of a Product or part may involve the use of a functionally equivalent reconditioned unit.
3. The consumer shall not be charged (whether for parts, labor or otherwise) for the repair or replacement of a defective Product during the Warranty Period. All replaced defective Product, parts, boards, or equipment shall become the property of HONOR after the defective Product has been replaced or repaired.
4. The Warranty in respect of a repaired or replaced Product or part shall continue for the remainder of the Warranty Period of the Product which was repaired or replaced or, for three (3) months from the date of repair, whichever is longer.
5. The consumer will be required to provide the original retail purchase receipt or other documentation, or information requested or required by applicable legislation in respect of the date and place of purchase. In the event that such information is not presented or if it is incomplete or illegible, HONOR reserves the right to refuse providing the above service in respect of any Warranty claim.

What is not covered by the Warranty?

1. This Warranty does not cover defects and damage resulting from the following:

1.1. Normal wear and tear of the equipment or otherwise due to the normal aging of the equipment.
1.2. The Product being used other than in a normal and customary manner.
1.3. Any disassembly, repair, alteration, or modifications carried out by anyone other than HONOR or an Authorized Service Center.
1.4. Misuse, abuse, negligence, or an accident howsoever caused.
1.5. Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.
1.6. Spillage of food or liquids, corrosion, rust, or the use of wrong voltage.
1.7. Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.
1.8. Use outside of use permitted under the Product’s user manual.

2. This Warranty will not be available in the following instances:

2.1. if the serial number or warranty seal on the Product is illegible, has been defaced or removed.
2.2. without any proof of purchase provided by the consumer to HONOR.

3. The Warranty applies to the Product as originally supplied. The Warranty does not apply to any software or other equipment owned by HONOR or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.

4. Laws and regulations relating to the protection of consumer rights and interests in the republic of South Africa.

4.1. The following are laws and regulations related to the protection of consumer rights and interests in the republic of South Africa and its link related to HONOR products and services mentioned above.
4.1.1 Consumer Protection Law of the Republic of South Africa.
https://www.gov.za/documents/consumer-protection-act

Your responsibilities

Before delivering your Product to HONOR or an authorized Service Center for service under this Warranty, you should make a backup copy of the contents of your Product and remove all personal information, data, photographs and other documentation stored in the Product. You must also disable all security passwords before providing the Product to HONOR or an authorized Service Center for service.

Limitation of HONOR’s liability

1. Except for the express warranties set forth above, HONOR grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries does not permit limitations under a Product warranty and therefore certain limitations set out in this warranty document may not apply to you.
2. HONOR is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not backup your data before delivering your Product to HONOR or an Authorized Service Center for service under this Warranty.
3. To the extent permitted by local laws, HONOR shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by HONOR of this Warranty. As a consumer, your use of the devices shall be non-commercial. HONOR shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts, or time arising out of your use of or inability to use the device.
4. In any event, HONOR and its supplier’s liability under this limited warranty shall be limited to the amount actually paid by the consumer for the Product or the current replacement value, whichever is greater.
5. Nothing in this warranty shall exclude or limit HONOR’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
6. If you experience any difficulty, please contact the HONOR hotline or refer to services on your local HONOR website.
7. This Warranty shall be updated by HONOR from time to time. Please refer to your local HONOR website to obtain the latest version of the Warranty for the Product.

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0807777715

Monday to Sunday,9:00am-9:00pm

0807777715

Monday to Sunday,9:00am-9:00pm

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