Repair Service FAQ
Device information will be cleaned up during repair, it is suggesed to backup your personal data before sending it for repair.
Registration of the application
Submit your application and wait for Email confirmation.
ASC trouble shooting
The authorized service center will receive the device and repair it.
The courier will offer a convenient time and deliver.
1. Will my data be safe?
All data may be deleted from the device during the repair process, so please back up your data and restore the factory settings. Or you could switch on "Repair Mode" to protect your data to some extent.
2. How is the cost for delivery of repair?
Shipping for repair is free, and it applies to HONOR smartphones, laptops, wearables and accessories.
3. How to make an application for the "Repair service"?
You can request the service via hotline by dialing our Honor customer support number 0807777715 or official website.
4. How long will the repair take?
It will take approximately 7 working days, depending on the types of defect and the availability of spare parts.
5. How can I find out the status of the repair?
If you want to find out the status of the repair, please contact our repair centre. https://www.hihonor.com/za/support/service-center/
6. How to pack your device safely for transport?
We recommend that you pack the device properly to prevent mechanical damage during transport. For example, the original box in which you purchased the device is suitable. If the original box is lost, use another suitable box and filler (bubble wrap, newspaper, etc.).
7. Not applicable for free delivery of repair service
2)Products that are not purchased through South Africa official channels.
3)Unauthorized service center.