Here at the Huawei Privacy Questions Portal, you can exercise you data privacy rights and contact Huawei entities and Huawei's Data Protection Officer with questions regarding the processing of your personal data. Please start by choosing your country/region and the product or service that your enquiry is about.
We store your data in databases located in German.
We will process and retain your data for up to six (6) years from the last interaction.
If you have an enquiry that is not related to privacy, such as a defective product, suggestion for improvement, or other question or concern not related to your personal data, please call the Huawei service hotline for assistance. Click here to find the hotline number for each country/region.
Please select region
Please select your country.
Huawei Mobile Services
Huawei ID, Health, Cloud, AppGallery, AppAdviser, Themes, Video, IAP, Music, Wallet, etc.
Online shopping, forum.
Local Huawei Sales, Promotion and Repair Services
Presales, cashback, lottery, social media, official website, hotline, online chat, email, and on-site repair, etc.
Terminal Device, EMUI, Mobile phone, Tablet, Wearable device(Watch/Band), PC, WiFi router, etc.
After-sales service, Product faults, Recommendations, Queries, Complaints, etc.
Privacy issue inquiry
Privacy issue complaint
Execution of data subject rights
Data breach incident report
Other privacy issues
Aspiegel Limited, 1F, Simmonscourt House, Ballsbridge, Dublin, D04 W9H6 Ireland
Huawei Services (Hong Kong) Co., Limited, Room 03, 9/F, Tower 6, The Gateway, No.9 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
In order to help us process your request or to answer your questions, please describe your request, issue, or question in detail.
Please enter a valid email address.
Please fill in your Huawei ID account.
Email address or phone number used for registering HUAWEI ID. You can find it on your mobile device by going to Settings > HUAWEI ID