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Use HiCare to book your postal service

Postal repair application

1. Fill in the device information.Please enter the device information.
Product name:
SN/MAC:
Estimated expiry date:
Warranty type:
How to find the SN/MAC number of my device?

For more assistance, please call customer service hotline at +44-800 088 6700.

2. Select the types of faultPlease select types of fault.

    Other descriptions

    3. Fill in the contact informationPlease select contact information.
    4. Choose your service centerPlease select
    5. Choose postal methodPlease select
    • On-site Pick-up Please wait for UPS courier to pick-up your device at given adress in next working day. If UPS courier does not pick-up your device in 3 attempts, the booking will be cancelled.
    • Drop-off service Please print our the shipping label that is emiled to you by UPS and pack the device. Then bring the package to an UPS access point.

    I have read and agreed with Huawei Service User Agreement and Privacy Notice

    Please select

    Submit

    Successfully book the postal repair service.

    Please wait for UPS courier to pick-up your device at given address in next working day.

    Recipient address
    Kindly remind:
  • 1. Data Backup and Deletion
    Please back up your data before repair. Datat back up will not be performed during repair If there is any personal data, please delete it after backup.
  • 2. Send device
    Please wait for UPS courier to pick-up your device at given address in next working day.
  • 3. Repair fees
    For out-of-warranty repair, quotation will be offered after detection.
  • Successfully book the postal repair service.

    Please remember to find your booking confirmation and postal label in your email, and bring your package to an UPS access point.

    Recipient address
    Kindly remind:
    • 1. Data Backup and Deletion
      Please back up your data before repair. Datat back up will not be performed during repair If there is any personal data, please delete it after backup.
    • 2. Send device
      Please remember to send out your faulty device within 2 (working/calendar) days.
    • 3. Repair fees
      For out-of-warranty repair, quotation will be offered after detection.
    After login, this service will be authorized to access your avatar, nickname, and pseudonymous phone number or email address in case you did not set a nickname. You can revoke this authorization at any time in your Huawei ID account settings.

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