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Welcome to Honor Support
  • Step 1
    Backup data

    Device information will be cleaned up during repair, please backup your personal data and restore factory setting.

  • Step 2
    Registration of the application

    Submit your application and wait for Email confirmation.

  • Step 3
    ASC trouble shooting

    The authorized service center will receive the device and repair it.

  • Step 4
    Device delivery

    The courier will offer a convenient time and deliver.

Postal repair FAQ:

1. How long will the repair process take?

The turn around time for repairs will be aroud 10 working days, including the logistics time. This does however exclude the Out-Of-Warranty quotation period which is at the discretion of the repair center, depending on factors such as the size of the repair.

2. How can I check my repair progress?

To check your repair progress, please contact our customer service center. For the contact information, please visit https://www.hihonor.com/uk/support/.

3. How much will my repair cost?

There is no any charge if your device is under warranty. If your device is out-of-warranty, the price for your repair will depend on a few different factors, such as what device is being repaired and what component needs replacing. You can check the price for certain components at our website Out-of Warranty Repair Price Query. Please note: These prices are only for the component and may not include labor charges. Also, if you cannot find your device in the list then unfortunatley we are unable to provide a price at this current time, and you may have to wait for the service center to raise a quotation, which you can refuse.

4. What is the warranty policy of my device?

For product warranty policy, please go to https://www.hihonor.com/uk/support/warrantypolicy/.

  • Hotline
  • uk.support@hihonor.com
  • Live Chat
    Mon-Sat: 09:00 – 18:00
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Hotline Support

Hotline Support

08000113152  

Mon-Sat: 09:00 – 18:00

(Except for bank holidays/National Days)

08000113152  

Mon - Fri: 09:00 - 18:00

(Except for bank holidays/National Days)

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Hotline Support

  • Hotline

Online Help

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