For an optimized experience, upgrade your browser or install the latest version of any other new generation browser.
Click on the icon to download
*If you placed the order with your account, log in to track.
Please enter the details below:
View order details
Conditions of Participation
for the “Win HONOR Gifts” Competition
1. Scope of application
1.1 By taking part in the competition, the participant accepts these conditions.
2.1 The organizer of the competition is Honor Technologies (UK) Co., Ltd, Landmark Office Space, 450 Brook Drive, Green Park, Reading, RG2 6UU (herein: “Organizer”).
3. Eligibility for Participation
3.1 The competition is open to all persons who, at the date of entry, are (1) aged 18 years or over; and (2) who are resident in the United Kingdom.
3.2 The Organizer’s employees, their immediate family members, and employees of cooperation partners who are or were involved in creating or implementing the competition, are excluded from participation.
3.3 Participation is only possible on one’s own behalf and joint submissions are not allowed. There is a restriction on one entry per person per competition.
4.1 Participation in the competition is free of charges and fees and does not require the purchase of goods and/or services.
4.2 The competition starts on 1st July 2022, 00:01 GMT. The deadline for entries is 31st July 2022, 23:59 GMT (“Entry Period”). Submissions received outside of the Entry Period will not be considered.
4.3 To take part in the competition, the participant must fill out his/her email address and accept these conditions by checking “I have read and agreed to the Conditions of Participation for the “Win HONOR Gifts” Competition checkbox on (https://www.hihonor.com/uk/shop/promo.html)
4.4 Submissions containing any defamatory, obscene, illegal, or any other unsuitable material will be disqualified and withdrawn by the participant.
4.5 The Organizer accepts no responsibility for incomplete, incorrectly completed, lost or delayed entries to the prize draw or for any malfunctions or failures in the software that has been designed to maintain the participant’s details.
4.6 The Organizer reserves the right to exclude a participant who violates these Conditions of Participation, tampers with the competition, or makes false representations or statements that violate applicable law or infringe third-party rights. If a participant is excluded, prizes and benefits may be subsequently revoked and reclaimed. In this case, a new winner will be determined pursuant to the procedure in section 5.
5. Events, Prizes and Notification of Winners
This Campaign consists of the following 2 events:
|5.1||Grab Coupon||2022/07/01 to 2022/07/31|
|5.2||Win Gifts||2022/07/01 to 2022/07/31|
5.1 Grab Coupon
a)In the Grab Coupon event, all participants from 2022/07/01 to 2022/07/31 shall receive a coupon code for 5% off on an order of one or more products placed on HONOR UK Online Store (https://www.hihonor.com/uk/shop/).
b)The coupon will appear in an automatically pop-up new tab, once the participants have successfully subscribed the newsletter from HONOR UK Online Store. If you have blocked pop-ups in your browser, please allow this pop-up by the following steps: navigate to the pop-up blocked button near the navigation bar in the web browser, select “Always allow pop-ups from…” for any HONOR UK Online Store and select Done.
c)In the Grab Coupon event, the coupons are valid until and including 31st July 2022.
5.2 Win Gifts
a) The prizes are coupons of various values which can be used only in purchasing designated products in the UK online store (https://www.hihonor.com/uk/shop/). Three (3) winners will be selected in total. There will be one winner selected from certain pool of participants respectively on the 10th, 20th and 31st July, and corresponding prizes will be awarded. Please refer to the below table for details:
|Order||Selection Date||Number of Winners||Candidate Pool||Prizes|
|1||2022/07/10||1||Participants from 2022/07/01 to 2022/07/10||HONOR Band 6 Meteorite Black|
|2||2022/07/20||1||Participants from 2022/07/01 to 2022/07/20||HONOR Earbuds 2 Lite|
|3||2022/07/31||1||Participants from 2022/07/01 to 2022/07/31||HONOR 50 8GB+256GB Midnight Black|
b)All winners will be selected by a random computer process, which will take place respectively on 10th, 20th and 31st July. A winner can only win one prize in all 3 events.
c)The winners will be notified via the email address provided at the time of the participation within 48 hours after the end of the prize draw. The coupon will be included in the notification email.
d)The coupon for prizes is valid until and including the 14th day after the coupons been distributed.
6. Coupon Terms
6.1 The coupons can only be used for ordering or prize redemption at HONOR UK Online Store (https://www.hihonor.com/uk/shop/) and are subject to the following terms:
HONOR terms and conditions of sale shall apply, see: https://www.hihonor.com/minisite/cloudservice/honorstore/privacy-statement.htm?code=GB&language=en-gb&branchid=0.
6.2 The winners will be responsible for any taxes or charges incurred in claiming the prize.
6.3 Prizes and products are subject to availability. The Organizer reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Organizer’s control make it necessary to do so.
6.4 Compensation of the prizes in cash, their exchange, or their transfer to other persons are excluded.
6.5 The Organizer does not accept any responsibility if you are not able to take up the prize. The Prizes and products are not for resale, have no cash value and cash redemption value, and will not be replaced if lost or stolen.
7. Data Protection
By submitting an entry, participants will provide their personal information which will be processed by the Organizer as data controller and its authorized agents for the purposes of competition administration and prize fulfillment. Your personal data will be retained for 6 years from the end of the Competition. You may exercise your rights as established in the Privacy Statement. Personal information collected by the Organizer is subject to the Organizer’s Privacy Statement: https://www.hihonor.com/minisite/cloudservice/honorstore/privacy-statement.htm?code=GB&language=en-gb&branchid=0
8.1 The Organizer’s decisions regarding all promotional matters will be final, and no correspondence will be entered into.
8.2 In the event of circumstances outside the reasonable control of the Organizer, or otherwise where fraud, abuse, and/or an error (human or technical) affects or could affect the proper operation of this promotion or the awarding of prizes, the Organizer reserves the right to cancel or amend these terms and conditions at any stage but will endeavor to minimize the effect to participants in order to avoid undue disappointment.
8.3 If any provision of these Conditions of Participation is held invalid by any law, rule, command or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
8.4 All legal relationships arising because or in connection with these conditions and the competition are governed by English law and subject to the exclusive jurisdiction of the English courts. Mandatory laws of the participant’s resident country explicitly apply.
Terms and Conditions of Sale
These Terms and Conditions of Sale (hereinafter, "Terms and Conditions") apply to your purchases on www.hihonor.com/unitedkingdom and the contract you enter into with Huawei Technologies (UK) Co., Ltd., (hereinafter, "we", “our” or "Huawei"), a company incorporated in England and Wales having its registered office at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6UF and whose registered number is 4295981.
Please read the Terms and Conditions carefully so that you are aware of your rights and obligations. You can save or print these Terms and Conditions for your future reference. Huawei shall also save the text of the entire contract and make it available to you upon your request.
These Terms apply to all offers, contracts, and deliveries by Huawei on the website www.hihonor.com/unitedkingdom and all relevant subdomains ("Huawei Online Store") unless otherwise agreed.
2. Prices and Paymentn
2.1 Huawei's sales prices are listed in the Huawei Online Store and include all duties, fees, and other charges applied upon sales by Huawei, including VAT (if applicable).
2.2 All prices and information in the Huawei Online Store are intended to be accurate and complete; however, in certain situations pricing and other errors may occur. You shall have no right to rely upon a price that is obviously or materially lower than the prevailing retail price for that product or service. In the event that Huawei's published price for a product or service is obviously or materially lower than the prevailing retail price due to Huawei's pricing error, we have no obligation to sell at that price and shall be entitled to cancel the contract with you before shipment and delivery. Furthermore, if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
2.3 Unless otherwise stipulated in the Huawei Online Store and in the order process, Huawei's delivery and administration charges are included in the final price payable for the products. Any charges or fees that will be added to the product price will be visible to you during the order process and before you place the order. For more information, refer to Huawei's Delivery Policy .
2.4 Payment shall be made by any payment methods offered in the Huawei Online Store. Any refunds to you will be made to the same card or through the same payment method you used when making the original payment.
3. The Contract
3.1Contracts will only be entered into through the Huawei Online Store and following your acceptance of these Terms and Conditions.
3.2 By clicking the purchase button you are placing a binding order for the products and services in your shopping basket (the “Offer”). Shortly after we have received your order, we will email you an order confirmation. The order confirmation email does not signify Huawei's acceptance of your order as it simply confirms that we have received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the "Acceptance"). Before you receive Huawei's Acceptance, you have the right to cancel your Offer. Circumstances where your order might not receive Acceptance by Huawei include situations where: the product is out of stock; we are unable authorize your payment; due to unexpected limits on our resources which we could not reasonably plan for; or we have identified an error in the price or description of the product.
3.3Your contract with Huawei will solely be concluded in the English language.
3.4You need to be at least 18 years old to place orders in the Huawei Online Store.
3.5Title: You do not own a product which is goods until we have received full payment.
3.6 Each order must be paid for in advance of delivery by any payment methods offered in the Huawei Online Store. Products will only be shipped after Huawei's verification of your payment.
3.7 You are solely liable for payment of any fees charged by your bank, card issuing company or other provider of your selected payment option.
4.1 Your order and contract will be processed and performed when we have received your payment. We are not obliged to ship any products before we have received the full payment for the product.
4.2 We may refuse single orders for multiple products with different delivery periods or different delivery addresses.
4.3 If it is not possible for Huawei to ship the products within the delivery period mentioned in the Huawei Online Store or order confirmation, we will inform you thereof and allow you to terminate the contract, in which case any payment made to Huawei will be reimbursed. Your other rights and remedies under consumer law remain unaffected.
4.4 Location of Delivery: We do not deliver to addresses outside the UK.
4.5 Please also see our Delivery Policy for more details.
5. Right to Cancel (Consumer Contracts Regulations 2013)
5.1 As a consumer, you have the right to cancel your contract within fourteen (14) days without giving any reason. The cancellation period is fourteen (14) days from:
1. in the case of a sale contract for a good: the date on which you, or a third party named by you who is not the carrier, have or has taken possession of the goods;
2. in the case of a contract for multiple goods which you have ordered as part of a single order and are delivered separately: the date on which you, or a third party named by you who is not the carrier, have or has taken possession of the last goods;
3. in the case of a contract for the supply of a good in multiple parts or pieces: the date on which you, or a third party named by you who is not the carrier, have or has taken possession of the last partial shipment or part;
4. in the case of a contract for the regular delivery of goods for a fixed period: the date on which you, or a third party named by you who is not the carrier, have or has taken possession of the goods for the first time;
5. in the case of a service contract or a contract for the supply of digital content that is not delivered on a physical data medium: the date of conclusion of the contract.
You may exercise your right to cancel by making a clear statement (e.g. a letter sent by post or e-mail) regarding your decision to cancel your contract using the following contact details: https://www.hihonor.com/unitedkingdom/support/
In order to exercise your right to cancel in time, it is sufficient that you send the notice of your decision to cancel before the expiration of the cancellation period.
Where the last day of a period expressed otherwise than in hours is a public holiday, Sunday or Saturday, the period shall end with the expiry of the last hour of the following working day.
You may also use the Model Cancellation Form (please download here), if you prefer, but its use is not mandatory.
5.2 Consequences of Cancellation
In the event that you cancel your contract, we will immediately refund all payments we have received from you, including delivery charges (except for additional costs arising from your selection of a different delivery method that is more expensive than the standard delivery offered by Huawei) no later than fourteen (14) days after the date on which the notification of your cancellation of your contract has been received by Huawei. Refunds shall be issued to you using the same means as your original payment, unless otherwise agreed upon between you and Huawei. In no event will we charge you any fees for receiving this refund.
We may refuse to refund you until we have received the products back or until you have provided proof that you have returned the products, whichever is earlier.
You must return the products to Huawei immediately, and in any event not later than fourteen (14) days from the date on which you notify Huawei of your cancellation of your contract. You will only have to bear the direct costs of returning the goods, if any, in accordance with our Return Policy. The deadline is considered to have been met if you send the products before the expiration of the period of fourteen (14) days.
If you cannot return the products to Huawei in whole or in part, or there is a reduction in value of the goods due to your handling them in a way which would not be permitted in a shop, your refund (excluding delivery costs) may be reduced or you must compensate Huawei for the reduction in value. You are responsible for any loss of value of the goods if this loss of value is due to excessive handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.
If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided at the time you notify Huawei of your intent to exercise your right to cancel in respect of this contract in comparison with the total volume of services provided for in the contract.
5.3 Exclusion of the Right to Cancel
You do not have the right to cancel the following contracts:
Contracts for the supply of goods which are .
Contracts for the supply of goods if, due to their nature, they were inseparably mixed with other goods after the delivery.
Contracts for the supply of goods, which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Contract for the supply of sealed computer software, which was unsealed after delivery.
5.4 Expiry of the Right to Cancel
Your right to cancel is subject to expiry in the following circumstances:
In the case of services, after they have been fully rendered, provided that you have previously expressly agreed and confirmed that it will lose its right to cancel once the services have been fully rendered. If the services have not been fully rendered and you have agreed that they will be rendered within fourteen (14) days of the conclusion of the services contract, then you will receive an amount proportional to the services already rendered until the date on which it has notified us of its intent to cancel from the service contract.
In the case of the supply of digital content which is not supplied on a tangible medium, if the performance, download or streaming has begun with your prior express consent, you acknowledge that you hereby lose your right to cancel.
To seek for more guidance, please refer to our Return Policy
6. Bundles and Gifts
From time to time, Huawei may offer you bundled products or provide you with a gift if you purchase in our Huawei Online Store. These bundles and gift promotions are only provided under the condition that you keep the products. To receive your full refund, we recommend that you return the bundled products and gifts in their entirety. If you are not be able to do so, you may have to pay us a proportionate compensation or we may reduce your refund.
7. Huawei's Warranty Policy
Huawei voluntarily offers a limited warranty in respect of certain Huawei branded products and accessories. The applicable warranty terms and conditions can be reviewed at Warranty Policy and are also contained in your Huawei packaging box.
The Huawei Warranty Policy is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and does not affect your legal rights in relation to faulty or misdescribed products.
8. Consumer Law Rights
If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. If you wish to exercise your legal rights to reject products you must return them to us. We will pay the costs of postage or collection. For details on how to return products purchased in the Huawei Online Store, please see our Return Policy. Nothing in these terms will affect your legal rights.
9. Force Majeure
Huawei is not responsible for delays outside its control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
10.Complaints and Dispute Resolutions
10.1 If you have a complaint about the handling of the contract or the provision of Huawei's services in relation to your purchase of the products, you may contact Huawei through https://www.hihonor.com/unitedkingdom/support/.
10.2 You (being a consumer) may also report and submit a complaint to the local country Online Dispute Resolution bodies authorized on the ODR platform of the European Commission at http://ec.europa.eu/odr. Huawei is not obliged to participate in and does not intend to participate in a dispute resolution procedure before an Alternative Dispute Resolution entity (ADR) or in an EU Online Dispute Resolution (ODR).
10.3 You are always welcome to contact the Huawei customer service center by hotline/live chat/email if you need help when you return/replace your products.
11.1 The products are manufactured according to specifications and intended for use in the countries of the European Economic Area (EEA), UK and Switzerland.
11.2 The contract and all products are subject to applicable export control laws, including the export control laws of the USA. You may not export any product purchased from Huawei to any country outside the EEA, UK or Switzerland if prohibited by export control laws. If you plan to export any product purchased from Huawei to another country, you must obtain the required export licenses (or other government approvals) prior to doing so.
Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact Huawei through the Huawei Online Store, by email, or at Huawei's address:
Huawei Technologies (UK) Co., Ltd.
300 South Oak Way, Green Park, Reading, Berkshire
VAT Number: GB 788 4858 48
These Terms and Conditions apply from 21 May 2020.