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Powerbank AP007

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Terms and Conditions of Sale

These Terms and Conditions of Sale apply to your purchase and the contract you enter into with the Seller. Please read the terms and conditions carefully so that you know your rights and obligations. You can save or print these Terms and Conditions so they can be consulted and read at a later time. The Seller shall also save the text of the entire Contract and make it available to Customer upon Customer’s request.

NOTE: Products offered on the HiHonor website are sold by Ingram Micro Commerce EMEA BV, having its registered office in Energieweg 2, 5145 NW Waalwijk, the Netherlands and registered with the Chamber of Commerce under file number 17230750 as the merchant of record and for the purpose of these Terms and Conditions of Sale is the “Seller”.

These Terms and Conditions apply from 1 September 2017.

1. Definitions

1.1.Contract: the contract governed by these Terms resulting from an offer by the Customer to purchase Products from Seller and the Seller’s acceptance of the Customer’s offer. The Contract will be concluded in [please customize] language.

1.2.Customer: you, the natural person who has placed an order with Seller.

1.3.Products(s): the hardware products offered for sale on the Website requiring transport and physical delivery to the Customer.

1.4Seller: Ingram Micro Commerce EMEA B.V., having its registered office in Energieweg 2, 5145 NW Waalwijk, the Netherlands and registered with the Chamber of Commerce under file number 17230750.

1.5.Terms: the Seller’s present Terms and Conditions of Sale.

1.6.Website: http://www.hihonor.com/global/index.htmland all relevant subdomains.

2. Applicability

2.1 These Terms apply to all offers, contracts and deliveries by Seller on the Website unless otherwise agreed.

3. Prices

3.1. Seller’s sales price are listed on the Website and include all duties, fees and other charges applied upon sales by the Seller, including VAT (if applicable).

3.2. All prices and information on the Website are intended to be accurate and complete; however, in certain situations pricing and other errors may occur. The Customer shall have no right to rely upon a price that is obviously or materially lower than the prevailing retail price for that Product or Service. In the event the Seller’s published price for a Product or Service is obviously or materially lower than the prevailing retail price due to Seller’s pricing error, the Seller has no obligation to sell at that price and shall be entitled to cancel the Contract with the Customer before shipment and delivery. Correspondingly, if Seller has offered a Product or Service at a price that is materially or obviously higher than the prevailing retail price for that Product due to a pricing error and accepted the Customer’s order at that price, the Seller will allow Customer to cancel the Contract and or reimburse the Customer for the difference between the higher price and the true price.

3.3. Unless otherwise stipulated on the Website and in the order process, the Seller’s delivery and administration charges are included in the final price payable for the Products. Any charges or fees that will be added to the Product price will be visible to the Customer during the order process and before the Customer is placing the order.

3.4. The shipping costs for Products are specified on the Website’s shipping cost page and specified in the order process.

3.5. Payment shall be made by debit or credit card or through use of any other payment method offered on the Website. Any refunds to Customer will be made to the same card or other payment method.

4. The Contract

4.1. Contracts will only be entered into through the Website and upon Customer’s acceptance of these Terms.

4.2. When the Customer has placed an order on the Website, the Seller will confirm the receipt and subsequent acceptance on the Website, by text message or by email. Until the Seller’s acceptance has not been confirmed to Customer, the Customer has the right to cancel the order and terminate the Contract.

4.3. Each Contract must be paid for in advance of delivery by credit or debit card or by any other means offered on the Website. Products will only be shipped after Seller’s verification of the payment made by the Customer.

4.4.The Customer is solely liable for payment of any fees charged by its bank, card company or other provider of the Customer’s selected payment option.

5. Performance of the Contract

5.1.The Customer’s order and Contract will be processed and performed when Seller has received the Customer’s payment. The Seller is not obliged to ship any Products before it has received payment in full of the price for the relevant Product.

5.2.The Seller may refuse single orders for multiple Products with different delivery periods or different delivery addresses.

5.3.If it is not possible for Seller to ship the Products available within the delivery period mentioned on the Website or order confirmation, the Seller will inform the Customer hereof and allow the Customer to terminate the Contract, in which case any payment made to the Seller will be reimbursed. Other rights and remedies of Customer (See e.g. Section 12 of the Terms) remain unaffected. These include the option to insist on performance and/or to claim damages.

5.4.The risk of loss and damage to the Products will remain with the Seller until delivery at the Customer’s nominated delivery address, at which time the risk will pass to the Customer.

6. Right of withdrawal

6.1.Customer (being a consumer) has the right to withdraw from the Contract within 14 days without giving any reason.

6.2.The withdrawal period will expire after 14 days from the day Customer acquires physical possession of the Product.

6.3.To exercise the right of withdrawal, Customer must inform the Seller at the address below of the decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

6.4.Customer may also use the model withdrawal form on the Seller’s Website, but this is not obligatory. If Customer elects to use such form, the Customer can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on the Website. If Customer uses this option, the Seller will communicate to Customer an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

6.5.To meet the withdrawal deadline, it is sufficient for Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

7. Obligations of the Customer during the withdrawal period.

7.1.During the withdrawal period, the Customer shall handle received Products and packaging with due care. The Customer must only unpack or use the Product to the extent necessary to determine the nature, properties and functioning of the Product. As guidance, the Customer may only unpack, use and inspect the Product to the extent this would be allowed if Customer had purchased the Product from physical premises like a shop or outlet.

7.2.The Customer will be liable for a decrease in value of the Product if the Customer has used, damaged or otherwise disposed of the Product in a manner that is not consistent with what is allowed under clause 7.1.

7.3.The Customer will not be liable for any decrease in value of the Product if Seller has not provided Customer with all the information on the right of withdrawal that the Seller is required to provide by law before entering into the Contract.

8. Exercise and costs of withdrawal

8.1.If Customer withdraws from the Contract, Seller shall reimburse to Customer all payments received from Customer, including the costs of delivery (with the exception of the supplementary costs resulting from Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by Seller), without undue delay and in any event not later than 14 days from the day on which Seller was informed about the decision to withdraw from the Contract.

8.2.Seller will carry out such reimbursement using the same means of payment as Customer used for the initial transaction, unless Customer has expressly agreed otherwise; in any event, Customer will not incur any fees as a result of such reimbursement.

8.3.Seller may withhold reimbursement until Seller has received the Products back or Customer has supplied evidence of having sent back the Products, whichever is the earliest.

8.4.Customer shall send back the Products without undue delay and in any event not later than 14 days from the day on which Customer communicated the withdrawal from the Contract to Seller. The deadline is met if Customer sends back the Products before the period of 14 days has expired.

8.5.Customer will have to bear the direct cost of returning the Products by post. If the Product by its nature cannot normally be returned by post, Customer will have to bear the direct cost of returning the Products. The cost is estimated at a maximum of approximately 20 EUR (or the equivalent value in other currencies).

8.6.Customer is only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products


9. Exclusions to the right of withdrawal

9.1.Seller is not obliged to accept withdrawal and refund the purchase price in case of:

9.1.1.quickly perishable Products or any Products having a limited shelf-life;

9.1.2.sealed software, memory (e.g. SD or USB memory), audio or video recordings if such products were unsealed after delivery to Customer;

9.1.3.the Product has been personalised or made to Customer’s specifications;


to the extent the Seller has made it clear on the Website or confirmed in the order confirmation that such Products are excluded from the withdrawal and return rights.

10. Force majeure

10.1.In the event of a force majeure situation (e.g. strikes, extreme weather conditions), the Seller’s obligations under the Contract are suspended during the period of the force majeure situation.

11. Product Warranties

11.1. Manufacturer warranties offered to Customer will not limit or negatively impact the Customer’s rights and remedies under consumer protections laws.

11.2. Manufacturer warranties are available on either the Website.

12. Defects and Remedies

12.1. A Product is defective or non-conform if it does not comply with the manufacturer or Seller description or if it cannot be used for normal purposes. The Product is also defective if it is not of normal quality and does not perform as can be reasonably expected.

12.2. If a Product is found to be defective upon installation or use or if the Product does not conform to the Contract, the Customer must inform the Seller within 2 months after the Customer detected or identified the defect or non-conformity but no later than 1 year from the date of delivery.

12.3. If Customer is a consumer, any defects or non-conformity must be notified to the Seller within a period of 2 months from detection or identification of the defect or non-conformity but no later than 2 years from the date of purchase, unless a longer period is prescribed by law in these countries:

12.3.1. England, Wales, Ireland: 6 years from delivery

12.3.2. Scotland, Norway, Iceland: 5 years from delivery;

12.3.3. Sweden: 3 years from delivery

12.3.4. Netherlands, Finland: based on expected life expectancy of the Product

12.4.If the Product is defective or non-conform, the Customer may require the Seller to remedy the defect. Seller shall be entitled to determine whether the Product will be repaired or replaced. Should Seller refuse to remedy the defect or should, within reasonable time, such remediation fail, Customer shall be entitled, at Customer’s discretion, to return the Product and demand a refund, or demand an appropriate price reduction if the Customer decides to keep the defective Product. Customer’s entitlement to claim damages under law remains unaffected.

12.5. Claims for defects or non-conformity cannot be raised against Seller and Seller shall have no liability to Customer if and to the extent:

12.5.1. The defect arises or is due to the Customer’s abuse or misuse of the Product, fire, liquid contact and similar causes external to the Product;

12.5.2. The defect is caused by the Customer’s use of the Product for non-intended purposes or contrary to the manufacturer’s or the Seller’s instructions, manuals or guidelines;

12.5.3. The defect arises from the Customer’s own or unauthorised repair, or the use of non-original spare parts or components.

13. Complaints and Dispute Resolutions

13.1 If the Customer has a complaint about the handling of the Contract or the provision of Seller’s services in relation to Customer’s purchase of the Products, the Customer may contact the Seller through the phone numbers, email address, web links or postal addresses indicated on the Website. In order for the Seller to handle a complaint by phone or email, please provide:

13.1.1. order number,

13.1.2. Customer name and address,

13.1.3. email address,

13.1.4. a description of the basis for the complaint, and

13.1.5. what remedies or actions are required from the Seller

13.2. The Seller will not deal with or respond to any complaints raised through the use of social media (e.g. Facebook, Twitter) unless this option is offered on the Website.

13.3. The Customer will receive a response to the complaint within 14 days.

13.4. The Customer (being a consumer) may also report and submit a complaint to the local country Online Dispute Resolution bodies identified on the ODR platform of the European Commission at http://ec.europa.eu/odr

13.5 The Seller is covered by the following Online Dispute Resolution body:


Dutch Foundation for Consumer Complaints Committees (Stichting Geschillencommissies voor Consumentenzaken)
Address: Bordewijklaan 46, Den Haag, 2591RX, Netherlands.
Phone: +31703105310.
Email: Contactinnameklacht@degeschillencommissie.nl
Website: http://degeschillencommissie.nl).

13.6 Further details about the use of Online Dispute Resolutions can be found on the Website.

14. Export

14.1. The Products are manufactured according to specifications and intended for use in the countries of the European Economic Area or Switzerland (EEA). Warranties and remedies granted to customers located in this region may not apply to any Customer buying Products from outside this region.

14.2. The Contract and all Products are subject to applicable export control laws, including the export control laws of the USA. The Customer may not export any Product purchased from the Seller to any country outside the EEA if prohibited by export control laws. If the Customer plans to export any Product purchased from the Seller to another country, the Customer must obtain the required export licences (or other government approvals) prior to doing so.

15. General

15.1.If the Customer is not a consumer, these Terms and any Contract and dispute between the Seller and the Customer shall be subject to the laws of the Netherlands, and the parties submit any dispute to the exclusive jurisdiction the competent courts in Breda, the Netherlands.

15.2.If Customer is a consumer, the governing law and jurisdiction for any dispute, claim or conflict shall be the laws and courts of the EEA country where Customer is located or the EEA country from which the purchase is made, notwithstanding the use of ODR under clause 13.

15.3.If a provision of these Terms are found invalid or non-enforceable, this will not affect the validity of the other provisions of these Terms.

Contact details

Should the Customer have any questions, complaints or comments after reading these General Terms and Conditions, please contact the Seller through the Website or by email, or at the Seller’s address:

Ingram Micro Commerce EMEA B.V.
Re.: http://www.hihonor.com/global/index.html
Energieweg 2
5145NW Waalwijk
The Netherlands
Email:
Phone:

KvK no. 17230750
VAT no. NL819763603B01

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Terms of Use


1. Scope

1.1 These Terms of Use (the “Terms”) form a binding contract (the “Contract”) between you (“You“) personally as a user of the Honor platform (hereinafter referred to as "the Platform" or "this Platform"). The Platform is a virtual platform created and maintained by Huawei Technologies Duesseldorf GmbH, Duesseldorf, Germany (hereinafter referred to as “Huawei”). The Platform is used for the purpose of enabling exchange regarding Huawei’s “Honor” branded product line and Huawei branded Accessories as well as enabling personalized access to the Honor webshop (the “Webshop”). Please note that the vendor and merchant of record for all items offered in the Webshop is not Huawei, but Ingram Micro Commerce EMEA B.V., having its registered office in Energieweg 2, 5145 NW Waalwijk, the Netherlands and registered with the Chamber of Commerce under file number 17230750 (“Ingram”), which sells items under Ingram´s separate Terms & Conditions of Sale.

1.2 By registering an account for the Platform, You agree to the Terms. Your use of the Platform and the functionalities provided to You within the scope of the Platform shall only be admissible subject to Your prior acceptance of the Terms.

2.Registration and Login Credentials

2.1 Use of certain parts of the Platform requires Your prior registration. Subject to Your registration being successful, You become a member (a “Member”) of the Platform.

2.2 Minors may only register with the guidance and supervision of a guardian. If a minor registers without notifying a guardian or without the supervision of a guardian, Huawei assumes no responsibility for any risks and liabilities resulting thereby.

2.3 Within the registration process, Huawei may require You to provide personal details such as real name, e-mail address etc. By providing such personal details, You represent that such personal details are accurate and complete. You undertake to inform Huawei via e-mail or correct them online without undue delay should personal details or parts thereof turn out to be inaccurate or incomplete.

2.4 If a nickname or handle chosen by You is found to contain an inappropriate name, Huawei reserves the right to cancel the Membership with immediate effect or change the nickname or handle to an appropriate name.

2.5 Huawei reserves the right to determine whether You are admitted as a Member within Huawei’s sole discretion. Huawei may decide to cancel or revoke Your Membership at any time. Should You be admitted as a Member within an automated registration process, such admission shall be considered preliminary and shall be subject to Huawei’s express written confirmation.

2.6 You undertake to keep secret and protect Your login credentials. Under no circumstances are You permitted to provide access to Your login credentials to third parties, including, but not limited to, family members, friends etc. In the event that You cause losses for Huawei or third parties by failing to keep Your account and password secure, You shall compensate Huawei or third parties for such losses and eliminate the effects caused thereby subject to the statutory liability.

2.7 In the event You discover the account has been used without authorization or discover any other abnormal activities, You shall immediately change the account password and keep it safe, and contact Huawei by email atconsumer_privacy@huawei.com. Huawei does not assume any liability for illegal use of the account resulting from hacking or Your negligence.

2.8 Upon receipt of notification of Your request for Huawei to take steps to suspend Your account login and use of the account due to abnormal activity, Huawei reserves the right to request You to provide valid identification and verify that it matches the registered identification information. Huawei shall take immediate steps to suspend Your account login and use of the account once the identification information provided has been verified against the registered identification information. Huawei reserves the right to refuse Your aforementioned request if You do not provide valid identification or the valid identification information provided does not match the registered identification information.

3.Huawei's Platform Services

3.1 Provided You have been admitted as a Member, Huawei undertakes to provide You access to the Platform and to allow You to use the Platform functionalities, such as the posting of contributions (the “Contributions”), free of charge.

3.2 Huawei makes an effort to maintain the Platform available 95 % of the time, calculated on the basis a contract year. However, Huawei may shut down or restrict the Platform to perform maintenance work, including emergency maintenance, at any time, and at Huawei’s sole discretion. You may neither expect, nor rely on, the Platform being available at a specific time.

3.3 The Platform may consist of content that is provided by other users. Huawei does not monitor or edit Your Contributions or those of others prior to their publication. Huawei makes no representations as to the accuracy, validity, completeness, up-to-date-ness, or fitness for a particular use of the Platform’s content.

3.4 Huawei may, at their sole discretion, modify, block or delete functionalities of the Platform temporarily or entirely.

3.5 Where You have reason to believe that content within the Platform is violating applicable laws or otherwise inappropriate, please use the provided Platform functionality to report such content or send an e-mail to uk.support@hihonor.com.

3.6 Except where agreed otherwise, Huawei provides its Platform Services free of charge.

4.Use of the Webshop

4.1 As part of the Platform, Huawei offers access to the Webshop, which enables You to purchase “Honor” products and Huawei branded Accessories. Please note that the vendor of all items offered in the Webshop is not Huawei, but Ingram Micro Commerce EMEA B.V., having its registered office in Energieweg 2, 5145 NW Waalwijk, the Netherlands and registered with the Chamber of Commerce under file number 17230750 (“Ingram”), which sells items under Ingram´s separate Terms & Conditions of Sale.

4.2 We are not responsible for the offerings of Ingram in the Webshop, and assume no warranty or liability for the products offered or sold in the Webshop. The contract for sale with regard to any items offered in the Webshop will be between You and Ingram. Huawei is not a part of that contract for sale, and is neither acting as Ingram’s representative. Should you encounter any issues with regard to the offering in the Webshop, particular products, or warranty issues, please contact Ingram directly.

4.3 Huawei will provide You with a history of all orders and purchases made in the Webshop, and store the respective data for Your convenience. You may obtain information on the status of Your orders, to the extent that Huawei possesses and displays such information, within Your Member account.

5.Your Obligations

5.1 You undertake to abide, at all times, by the Terms and all applicable laws.

5.2 You are responsible for entertaining, at Your own expense, an adequate internet connection which is a requirement to use the Platform.

5.3 You undertake not to post material or make Contributions that are to be considered inappropriate. In particular, none of Your Contributions may contain

  • profanity
  • pornography
  • reproduction or endorsement of violence, racism, discrimination
  • material violating applicable laws and/or rights of others (e. g. trademarks, copyright, unfair competition laws etc.)
  • advertisement for other products than Huawei’s

5.4 Huawei may at all times, subject to Huawei’s sole discretion, block, delete or modify such Contributions that are in violation of Your above obligations, block or delete Your Membership, and/or cancel the Contract entirely.

5.5 You undertake to indemnify Huawei from any losses and detriments (including appropriate attorney’s fees) Huawei may suffer in view of Your violation of Your above obligations.

6.Right of Use

6.1 By uploading, posting or otherwise providing Huawei with Your Contributions to the Platform, You herewith grant to Huawei a non-exclusive, permanent right to use the Contributions in any way that is necessary or useful to present Your Contributions within the Platform or any other of Huawei’s publications, including, but not limited to, other websites, advertising materials, videos, pictures etc.

6.2 Mandatory copyright law provisions remain unaffected.

7.Liability

7.1 Huawei shall only be liable to You for its own intentional acts. Any other liability, in particular liability for negligence or for the intentional acts of its vicarious agents, shall be excluded.

8.Term and Termination

8.1 The Contract is concluded for an indefinite period of time.

8.2 Both parties may terminate the Contract with a week’s notice.

8.3 Both parties’ right to terminate for cause (e. g. pursuant to sec. 4.3) shall remain unaffected. Huawei shall in particular be entitled to a termination for cause if the Platform is no longer provided by Huawei.

8.4 Huawei reserves the right to suspend Your account in the event the account remains unused for any period of twelve (12) consecutive months.

9.Miscellaneous

9.1 This agreement and the Parties’ relations with regard to the use of the Platform shall be exclusively governed by German material law, excluding the rules on the international sales of goods (CISG). However, nothing in these Terms shall deprive You of the protection afforded to You by provisions that cannot be derogated from by agreement by virtue of the law where You have Your habitual residence.

9.2 No oral agreements have been entered into.

9.3 Individual changes or amendments to these Terms must be made in writing (e-mail is not sufficient in this respect). The same applies for a modification of this written form requirement. However, Huawei may, from time to time, issue new versions of these Terms. A new version becomes valid and shall replace the previous version provided that You do not object to such new version within 3 months after having been provided a new version, and provided that Huawei has notified You of Your right to object within 2 months together with the provision of a new version. Huawei’s notification shall contain an express instruction that the user’s failure to object the new version shall be deemed as his/her agreement with the new version becoming binding. Should user object the new version, the Contract shall automatically terminate with immediate effect, and user must immediately refrain from further using the Platform.



Statement About HiHonor and Privacy


The HiHonor website is a discussion forum and service platform operated by Huawei Technologies Duesseldorf GmbH (hereinafter referred to as "we", "us", "our", "Huawei" or “HiHonor”) that provides you with user login, product browsing, online pre-purchasing, online purchasing, advertisement, trade-in, comment, inquiry, and distribution services, as well as product information, usage tips, and EMUI resources for Honor and other third-party products. Huawei Technologies Duesseldorf GmbH is a company duly incorporated and existing under the laws of Germany, with its registered office located at Hansaallee 205, D-40549 Düesseldorf, Germany. Hansaallee 205, D-40549 Düesseldorf, Germany.

We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry's well-established safety standards.

The HiHonor website is not intended for use by children under the age of 16. If you are aged under 16, you need your guardian to agree to your use of the HiHonor website and agree to relevant terms thereof.

1. What Data do We Collect About You?

We only collect and use your personal information for the purposes stated in this Statement. Personal data refers to any information that enables Huawei to identify you as a user.

We shall collect and process the following data:

- Network information, including IP address.

- Account information, including your email address, phone number, user name, profile picture, and HUAWEI ID. We collect such information in HUAWEI ID from Aspiegel Limited.

- Order information, including your email, postal code, phone number, shipping address, billing address, name, delivery tracking number, order number, shipment number, and tax ID number.

- Operation records, including your browsing records, click records.

- Customer service information, including the username, phone number and email address you entered, and the email content, recordings, and chat records.

- Other relevant information that you have submitted to us, including comments, questions, and feedback, as well as your forum posts, comments, likes, shares, and votes.

2. How do We Use Your Data?

To provide you with the services you have subscribed to, and fulfill contractual obligations, we will use and process your personal data. Your personal data will be processed to implement core functionalities for services such as user login, product browsing, online reservation, online purchase, advertisement, user comment, user inquiry, and distribution service, as well as to provide you with product information, usage tips, and EMUI resources for Honor and other third-party products.

- 1. Login

You can log in to HiHonor using your HUAWEI ID or a third-party account associated with your HUAWEI ID. When you log in to HiHonor, we need to collect your account information, including your HUAWEI ID, phone number, and email address. However, the use of basic services such as product browsing and searching does not require you to log in or provide the above information.

We only collect and process your account information to provide you with membership services, and will determine your membership level according to your purchase amount.

By providing us with additional information, such as your user name and profile picture, you can help us provide you with better services and experience. However, your use of the main features of this service will not be affected if you choose not provide this information.

- 2. Product browsing

When you browse through products on HiHonor, we need to collect your network information and operation records, including your IP address, browsing records, and click records. The purpose of collecting this information is to improve the functions of the platform and provide you with a better experience and service. The purpose of collecting your IP address is for data analysis and to prevent/block malicious attacks.

- 3. Online pre-purchases

When you pre-purchase a product on HiHonor, we need to collect your phone number. The purpose of collecting such information is to notify you when your ordered goods have arrived.

- 4. Online purchases

When you purchase a product on HiHonor, in order to fulfill the order, we need you to provide your following information: shipping address, billing address, name, phone number, postal code, email, delivery tracking number, and tax ID number. At the same time, in order to facilitate the management of goods out of the warehouse and provide after-sales services, we need to record your device identifier when the goods are shipped out. HiHonor will generate the order number, shipment number and send them back to China for internal reconciliation, no other personal data will be sent.

- 5. Lottery and coupons

When you participate in lottery events and receive special coupons, we need to collect your following information: name, phone number, and shipping address.

- 6. Comments and inquiries

When you leave a comment or inquiry on HiHonor, we need to collect your following information: HUAWEI ID, user name, profile picture, message information and content. If the above information is displayed publically, we will anonymize your user name by default.

With your consent, we will also use your personal data for the following purposes:

- Marketing: We may use third-party tools to send you commercial and promotional offers that you may be interested in through your email address.

However, by unsubscribing from advertisements through the unsubscription link provided in each email, or by referring to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options", you reserve the right to withdraw your consent to the aforementioned processing.

Huawei will process your order information for the purposes of after-sales, tax, and financial-related services in accordance with the applicable laws and regulations.

As part of the order fulfillment services, we will obtain your delivery tracking number from the third-party service provider Ingram Micro Commerce EMEA B.V. (hereinafter referred to as Ingram Micro), so that you can track the shipping status of your purchase.

3. How Long do We Store Your Data?

We will retain your personal data for no longer than is necessary for the purposes defined in this Statement. Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.

As part of the HiHonor website services, the specific retention time of your personal data is as follows:

After you deregister your account, we will delete the corresponding personal information, including device information, network information, account information, operation records, and so on. Your order information is used for the purposes of after-sales, tax, and financial-related services, and will be retained for 7 years. If you deactivate an account or voluntarily delete an order during the data retention period, Huawei reserves the right to retain the transaction records in the background until the end of the retention period. We will delete your customer service information within 12 months after the service is completed.

In addition, if we discontinue our products or services, we will notify you in the form of a push notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time.

4. Do We Share Your Data?

4.1 Disclosure to Huawei entities

Huawei Technologies S.R.L. is responsible for daily operation of HiHonor website and processes data according to the instructions of Huawei Technologies Duesseldorf GmbH.

4.2 Disclosure to Third Parties

1) Online consultation

When you use the customer service hotline, chat tool, or customer service email address provided by the HiHonor website, the customer service provider will collect and process your following data on behalf of us in accordance with our agreement: username, email address, phone number, chat records, recordings, and email content.

If you do not provide such information, our customer service personnel will not be able to receive your online inquiries, nor provide you with online consulting services.

2) Subscribed advertisement services

In order to send you commercial advertisement that you have subscribed to, the email service provider will process your following data on behalf of us in accordance with our agreement: email address.

3) Online payments

When you pay for purchases on the HiHonor website, your billing address, phone number, email address, postal code, username, and HUAWEI ID will be provided to Ingram Micro for the purposes of payment process and risk control to ensure the security of your payments and prevent theft, fraud, and other security hazards.

This also ensures the security of your payments and prevents theft, fraud, and other security hazards.

If you do not provide such information, you will not be able to complete the online payment.

4) Logistics delivery

After your purchase is complete, your shipping address, billing address, phone number, email address, postal code, and user name will be provided to Ingram Micro for the invoicing, shipping, and delivery of your merchandise. Ingram Micro will share this data with the appropriate postal service or parcel delivery service.

If you do not provide such information, you will not be able to complete the order.

5) Google Analytics

To better analyze user data, the HiHonor website utilizes Google Analytics, a web analytic service offered by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

By processing your visit data (cookies) generated from HiHonor, Google Analytics can determine whether you are a new or returning user and store the information to Google servers in the US.

To learn more about how Google Analytics processes your personal data, please refer the Google Privacy Policy: https://support.google.com/analytics/answer/6004245 .

You can also prevent Google Analytics from accessing your visit data by modifying the settings in your web browser. However, this may disable certain features on the website. To prevent Google Analytics from accessing your visit data, click the following link to download and install the plug-in for your web browser: http://tools.google.com/dlpage/gaoptout .

If you activate IP anonymization on the website, Google will truncate your IP address within member states of the European Union or other parties to the Agreement in the European Economic Area. Only in exceptional cases will your full IP address be sent to and truncated by Google servers in the US. On behalf of Huawei, Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity, and providing other services relating to website activity and Internet usage to the website provider. Google will not associate your IP address sent by your browser within Google Analytics with any other data held by Google.

6) Trade-in service

HiHonor provides a trade-in portal, while Teqcycle Solutions GmbH collects and processes data in order to provide services. HiHonor does not collect or process your personal data. Please read Teqcycle Solutions GmbH's privacy policy: https://www.teqcycle.com/en/datenschutz .

4.3 Transfer to suppliers in the EU/EEA

Your personal data will be shared with our suppliers, operating under contract, as explained under 4.2 above. This is how your information will be processed by Huawei in the European Union (EU)/European Economic Area (EEA).

4.4 Transfers outside of the EEA

The HiHonor website utilizes Google Analytics, a web analytic service provided by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, storing cookie data on Google servers in the US. Google is certified under the EU-US Privacy Shield.

When you purchase a product, in order to facilitate the management of goods out of the warehouse and provide after-sales service, we will generate an order number and shipment number and send them back to our headquarters in China for internal reconciliation only. No other personal data is sent. To share personal data within our corporate group, we have entered into EU standard contractual clauses to ensure that an equivalent level of data protection applies to your personal data even where EU data protection law does not directly apply.

4.5 Disclosures related to legal requirements and business transactions

Huawei may disclose your data in response to a legal process or request from a competent authority according to applicable laws or in connection with a legal proceeding or process.

Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group entity or another company.

5.What are Your Rights and Options

In order for you to more easily access, correct, and delete your personal information during the course of using the HiHonor website, and guarantee your right to withdraw your consent regarding personal information usage, we have added the relevant operation settings in the website. You can refer to the following guidelines to operate after logging in to the HiHonor website.

5.1 Accessing your personal information

After logging in to your HUAWEI ID, you can touch Account at the bottom. Then touch your profile picture in the middle upper part to access your HUAWEI ID information.

You can touch Account at the bottom to access your order information, address information, subscription information, and forum information.
You can touch the shopping cart icon in the upper right corner to access your shopping cart.

5.2 Extracting your personal information to external devices

If you need to obtain a digital copy of your personal, please log in to HiHonor (www.hihonor.com), and then click My Account from your profile picture in the upper right corner. After that, go to Profile > REQUEST DATA to get your personal data.

5.3 Deleting your personal information

After logging in to your HUAWEI ID, you can touch Account at the bottom to delete order information, address information, and subscription information.

You can touch the shopping cart icon in the upper right corner to access your shopping cart. Then touch EDIT and choose the items that you want to delete. Then touch REMOVE.

5.4 Changing your personal information

After logging in to your HUAWEI ID, you can touch Account at the bottom. Then touch your profile picture in the middle upper part to edit your HUAWEI ID information.

You can touch Account at the bottom and then touch Addresses to change your address.

5.5 Managing your consent

If you do not want to receive the commercial advertisements we send you, you can withdraw your consent at any time by disabling Receive notifications under Settings in HiHonor or by unsubscribing from email and SMS message notification services.

5.6 Deregistering

After logging in to your HUAWEI ID and entering the account center, you can touch your profile picture in the middle upper part, and then go to Security Center > Delete account to deregister your HUAWEI ID.

Note: Once an account is deregistered, it can no longer be used or restored. In addition, you will not be able to recover any of your personal information from HiHonor, Huawei services, third-party apps, or games.

5.7 Right to object

If you want to unsubscribe from website newsletter, in the business push mail you receive, find "If you don't want to receive this email, please click here." at the bottom of the mail, click Unsubscribe.

If you have any other requests, please contact us by visiting the Privacy Questions page.

6. How to Contact Us?

We have a department (data protection officer) dedicated to personal data protection. If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by Huawei, please visit the Privacy Questions page.

Huawei headquarters address: Hansaallee 205, D-40549 Düesseldorf, Germany.

If you believe that Huawei does not process your personal data in accordance with this Statement or the applicable laws and regulations, you can lodge a complaint with your local data protection authority, or the Data Protection Commission of North Rhine-Westphalia, where Huawei Technologies Duesseldorf GmbH is located.

7. How do We Update this Statement?

If our method of processing personal data changes, users will be informed in advance through official web posts.

Last updated: May 28, 2019

IMPORTANT: This privacy statement is a privacy commitment of the HiHonor website. For more information, please read the Huawei Consumer Business Privacy Statement.



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