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Terms of Use


1. Scope

1.1 These Terms of Use (the “Terms”) form a binding contract (the “Contract”) between you (“You“) personally as a user of the Honor platform (hereinafter referred to as "the Platform" or "this Platform"). The Platform is a virtual platform created and maintained by Huawei Technologies Duesseldorf GmbH, Duesseldorf, Germany (hereinafter referred to as “Huawei”). The Platform is used for the purpose of enabling exchange regarding Huawei’s “Honor” branded product line and Huawei branded Accessories as well as enabling personalized access to the Honor webshop (the “Webshop”). Please note that the vendor and merchant of record for all items offered in the Webshop is not Huawei, but Ingram Micro Commerce EMEA B.V., having its registered office in Energieweg 2, 5145 NW Waalwijk, the Netherlands and registered with the Chamber of Commerce under file number 17230750 (“Ingram”), which sells items under Ingram´s separate Terms & Conditions of Sale.

1.2 By registering an account for the Platform, You agree to the Terms. Your use of the Platform and the functionalities provided to You within the scope of the Platform shall only be admissible subject to Your prior acceptance of the Terms.

2.Registration and Login Credentials

2.1 Use of certain parts of the Platform requires Your prior registration. Subject to Your registration being successful, You become a member (a “Member”) of the Platform.

2.2 Minors may only register with the guidance and supervision of a guardian. If a minor registers without notifying a guardian or without the supervision of a guardian, Huawei assumes no responsibility for any risks and liabilities resulting thereby.

2.3 Within the registration process, Huawei may require You to provide personal details such as real name, e-mail address etc. By providing such personal details, You represent that such personal details are accurate and complete. You undertake to inform Huawei via e-mail or correct them online without undue delay should personal details or parts thereof turn out to be inaccurate or incomplete.

2.4 If a nickname or handle chosen by You is found to contain an inappropriate name, Huawei reserves the right to cancel the Membership with immediate effect or change the nickname or handle to an appropriate name.

2.5 Huawei reserves the right to determine whether You are admitted as a Member within Huawei’s sole discretion. Huawei may decide to cancel or revoke Your Membership at any time. Should You be admitted as a Member within an automated registration process, such admission shall be considered preliminary and shall be subject to Huawei’s express written confirmation.

2.6 You undertake to keep secret and protect Your login credentials. Under no circumstances are You permitted to provide access to Your login credentials to third parties, including, but not limited to, family members, friends etc. In the event that You cause losses for Huawei or third parties by failing to keep Your account and password secure, You shall compensate Huawei or third parties for such losses and eliminate the effects caused thereby subject to the statutory liability.

2.7 In the event You discover the account has been used without authorization or discover any other abnormal activities, You shall immediately change the account password and keep it safe, and contact Huawei by email atconsumer_privacy@huawei.com. Huawei does not assume any liability for illegal use of the account resulting from hacking or Your negligence.

2.8 Upon receipt of notification of Your request for Huawei to take steps to suspend Your account login and use of the account due to abnormal activity, Huawei reserves the right to request You to provide valid identification and verify that it matches the registered identification information. Huawei shall take immediate steps to suspend Your account login and use of the account once the identification information provided has been verified against the registered identification information. Huawei reserves the right to refuse Your aforementioned request if You do not provide valid identification or the valid identification information provided does not match the registered identification information.

3.Huawei's Platform Services

3.1 Provided You have been admitted as a Member, Huawei undertakes to provide You access to the Platform and to allow You to use the Platform functionalities, such as the posting of contributions (the “Contributions”), free of charge.

3.2 Huawei makes an effort to maintain the Platform available 95 % of the time, calculated on the basis a contract year. However, Huawei may shut down or restrict the Platform to perform maintenance work, including emergency maintenance, at any time, and at Huawei’s sole discretion. You may neither expect, nor rely on, the Platform being available at a specific time.

3.3 The Platform may consist of content that is provided by other users. Huawei does not monitor or edit Your Contributions or those of others prior to their publication. Huawei makes no representations as to the accuracy, validity, completeness, up-to-date-ness, or fitness for a particular use of the Platform’s content.

3.4 Huawei may, at their sole discretion, modify, block or delete functionalities of the Platform temporarily or entirely.

3.5 Where You have reason to believe that content within the Platform is violating applicable laws or otherwise inappropriate, please use the provided Platform functionality to report such content or send an e-mail to uk.support@hihonor.com.

3.6 Except where agreed otherwise, Huawei provides its Platform Services free of charge.

4.Use of the Webshop

4.1 As part of the Platform, Huawei offers access to the Webshop, which enables You to purchase “Honor” products and Huawei branded Accessories. Please note that the vendor of all items offered in the Webshop is not Huawei, but Ingram Micro Commerce EMEA B.V., having its registered office in Energieweg 2, 5145 NW Waalwijk, the Netherlands and registered with the Chamber of Commerce under file number 17230750 (“Ingram”), which sells items under Ingram´s separate Terms & Conditions of Sale.

4.2 We are not responsible for the offerings of Ingram in the Webshop, and assume no warranty or liability for the products offered or sold in the Webshop. The contract for sale with regard to any items offered in the Webshop will be between You and Ingram. Huawei is not a part of that contract for sale, and is neither acting as Ingram’s representative. Should you encounter any issues with regard to the offering in the Webshop, particular products, or warranty issues, please contact Ingram directly.

4.3 Huawei will provide You with a history of all orders and purchases made in the Webshop, and store the respective data for Your convenience. You may obtain information on the status of Your orders, to the extent that Huawei possesses and displays such information, within Your Member account.

5.Your Obligations

5.1 You undertake to abide, at all times, by the Terms and all applicable laws.

5.2 You are responsible for entertaining, at Your own expense, an adequate internet connection which is a requirement to use the Platform.

5.3 You undertake not to post material or make Contributions that are to be considered inappropriate. In particular, none of Your Contributions may contain

  • profanity
  • pornography
  • reproduction or endorsement of violence, racism, discrimination
  • material violating applicable laws and/or rights of others (e. g. trademarks, copyright, unfair competition laws etc.)
  • advertisement for other products than Huawei’s

5.4 Huawei may at all times, subject to Huawei’s sole discretion, block, delete or modify such Contributions that are in violation of Your above obligations, block or delete Your Membership, and/or cancel the Contract entirely.

5.5 You undertake to indemnify Huawei from any losses and detriments (including appropriate attorney’s fees) Huawei may suffer in view of Your violation of Your above obligations.

6.Right of Use

6.1 By uploading, posting or otherwise providing Huawei with Your Contributions to the Platform, You herewith grant to Huawei a non-exclusive, permanent right to use the Contributions in any way that is necessary or useful to present Your Contributions within the Platform or any other of Huawei’s publications, including, but not limited to, other websites, advertising materials, videos, pictures etc.

6.2 Mandatory copyright law provisions remain unaffected.

7.Liability

7.1 Huawei shall only be liable to You for its own intentional acts. Any other liability, in particular liability for negligence or for the intentional acts of its vicarious agents, shall be excluded.

8.Term and Termination

8.1 The Contract is concluded for an indefinite period of time.

8.2 Both parties may terminate the Contract with a week’s notice.

8.3 Both parties’ right to terminate for cause (e. g. pursuant to sec. 4.3) shall remain unaffected. Huawei shall in particular be entitled to a termination for cause if the Platform is no longer provided by Huawei.

8.4 Huawei reserves the right to suspend Your account in the event the account remains unused for any period of twelve (12) consecutive months.

9.Miscellaneous

9.1 This agreement and the Parties’ relations with regard to the use of the Platform shall be exclusively governed by German material law, excluding the rules on the international sales of goods (CISG). However, nothing in these Terms shall deprive You of the protection afforded to You by provisions that cannot be derogated from by agreement by virtue of the law where You have Your habitual residence.

9.2 No oral agreements have been entered into.

9.3 Individual changes or amendments to these Terms must be made in writing (e-mail is not sufficient in this respect). The same applies for a modification of this written form requirement. However, Huawei may, from time to time, issue new versions of these Terms. A new version becomes valid and shall replace the previous version provided that You do not object to such new version within 3 months after having been provided a new version, and provided that Huawei has notified You of Your right to object within 2 months together with the provision of a new version. Huawei’s notification shall contain an express instruction that the user’s failure to object the new version shall be deemed as his/her agreement with the new version becoming binding. Should user object the new version, the Contract shall automatically terminate with immediate effect, and user must immediately refrain from further using the Platform.



Statement About HiHonor and Privacy


The HiHonor website is a discussion forum and service platform operated by Huawei Technologies Duesseldorf GmbH (hereinafter referred to as "we", "us", "our", "Huawei" or “HiHonor”) that provides you with user login, product browsing, online pre-purchasing, online purchasing, advertisement, trade-in, comment, inquiry, and distribution services, as well as product information, usage tips, and EMUI resources for Honor and other third-party products. Huawei Technologies Duesseldorf GmbH is a company duly incorporated and existing under the laws of Germany, with its registered office located at Hansaallee 205, D-40549 Düesseldorf, Germany. Hansaallee 205, D-40549 Düesseldorf, Germany.

We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry's well-established safety standards.

The HiHonor website is not intended for use by children under the age of 16. If you are aged under 16, you need your guardian to agree to your use of the HiHonor website and agree to relevant terms thereof.

1. What Data do We Collect About You?

We only collect and use your personal information for the purposes stated in this Statement. Personal data refers to any information that enables Huawei to identify you as a user.

We shall collect and process the following data:

- Network information, including IP address.

- Account information, including your email address, phone number, user name, profile picture, and HUAWEI ID. We collect such information in HUAWEI ID from Aspiegel Limited.

- Order information, including your email, postal code, phone number, shipping address, billing address, name, delivery tracking number, order number, shipment number, and tax ID number.

- Operation records, including your browsing records, click records.

- Customer service information, including the username, phone number and email address you entered, and the email content, recordings, and chat records.

- Other relevant information that you have submitted to us, including comments, questions, and feedback, as well as your forum posts, comments, likes, shares, and votes.

2. How do We Use Your Data?

To provide you with the services you have subscribed to, and fulfill contractual obligations, we will use and process your personal data. Your personal data will be processed to implement core functionalities for services such as user login, product browsing, online reservation, online purchase, advertisement, user comment, user inquiry, and distribution service, as well as to provide you with product information, usage tips, and EMUI resources for Honor and other third-party products.

- 1. Login

You can log in to HiHonor using your HUAWEI ID or a third-party account associated with your HUAWEI ID. When you log in to HiHonor, we need to collect your account information, including your HUAWEI ID, phone number, and email address. However, the use of basic services such as product browsing and searching does not require you to log in or provide the above information.

We only collect and process your account information to provide you with membership services, and will determine your membership level according to your purchase amount.

By providing us with additional information, such as your user name and profile picture, you can help us provide you with better services and experience. However, your use of the main features of this service will not be affected if you choose not provide this information.

- 2. Product browsing

When you browse through products on HiHonor, we need to collect your network information and operation records, including your IP address, browsing records, and click records. The purpose of collecting this information is to improve the functions of the platform and provide you with a better experience and service. The purpose of collecting your IP address is for data analysis and to prevent/block malicious attacks.

- 3. Online pre-purchases

When you pre-purchase a product on HiHonor, we need to collect your phone number. The purpose of collecting such information is to notify you when your ordered goods have arrived.

- 4. Online purchases

When you purchase a product on HiHonor, in order to fulfill the order, we need you to provide your following information: shipping address, billing address, name, phone number, postal code, email, delivery tracking number, and tax ID number. At the same time, in order to facilitate the management of goods out of the warehouse and provide after-sales services, we need to record your device identifier when the goods are shipped out. HiHonor will generate the order number, shipment number and send them back to China for internal reconciliation, no other personal data will be sent.

- 5. Lottery and coupons

When you participate in lottery events and receive special coupons, we need to collect your following information: name, phone number, and shipping address.

- 6. Comments and inquiries

When you leave a comment or inquiry on HiHonor, we need to collect your following information: HUAWEI ID, user name, profile picture, message information and content. If the above information is displayed publically, we will anonymize your user name by default.

With your consent, we will also use your personal data for the following purposes:

- Marketing: We may use third-party tools to send you commercial and promotional offers that you may be interested in through your email address.

However, by unsubscribing from advertisements through the unsubscription link provided in each email, or by referring to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options", you reserve the right to withdraw your consent to the aforementioned processing.

Huawei will process your order information for the purposes of after-sales, tax, and financial-related services in accordance with the applicable laws and regulations.

As part of the order fulfillment services, we will obtain your delivery tracking number from the third-party service provider Ingram Micro Commerce EMEA B.V. (hereinafter referred to as Ingram Micro), so that you can track the shipping status of your purchase.

3. How Long do We Store Your Data?

We will retain your personal data for no longer than is necessary for the purposes defined in this Statement. Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.

As part of the HiHonor website services, the specific retention time of your personal data is as follows:

After you deregister your account, we will delete the corresponding personal information, including device information, network information, account information, operation records, and so on. Your order information is used for the purposes of after-sales, tax, and financial-related services, and will be retained for 7 years. If you deactivate an account or voluntarily delete an order during the data retention period, Huawei reserves the right to retain the transaction records in the background until the end of the retention period. We will delete your customer service information within 12 months after the service is completed.

In addition, if we discontinue our products or services, we will notify you in the form of a push notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time.

4. Do We Share Your Data?

4.1 Disclosure to Huawei entities

Huawei Technologies S.R.L. is responsible for daily operation of HiHonor website and processes data according to the instructions of Huawei Technologies Duesseldorf GmbH.

4.2 Disclosure to Third Parties

1) Online consultation

When you use the customer service hotline, chat tool, or customer service email address provided by the HiHonor website, the customer service provider will collect and process your following data on behalf of us in accordance with our agreement: username, email address, phone number, chat records, recordings, and email content.

If you do not provide such information, our customer service personnel will not be able to receive your online inquiries, nor provide you with online consulting services.

2) Subscribed advertisement services

In order to send you commercial advertisement that you have subscribed to, the email service provider will process your following data on behalf of us in accordance with our agreement: email address.

3) Online payments

When you pay for purchases on the HiHonor website, your billing address, phone number, email address, postal code, username, and HUAWEI ID will be provided to Ingram Micro for the purposes of payment process and risk control to ensure the security of your payments and prevent theft, fraud, and other security hazards.

This also ensures the security of your payments and prevents theft, fraud, and other security hazards.

If you do not provide such information, you will not be able to complete the online payment.

4) Logistics delivery

After your purchase is complete, your shipping address, billing address, phone number, email address, postal code, and user name will be provided to Ingram Micro for the invoicing, shipping, and delivery of your merchandise. Ingram Micro will share this data with the appropriate postal service or parcel delivery service.

If you do not provide such information, you will not be able to complete the order.

5) Google Analytics

To better analyze user data, the HiHonor website utilizes Google Analytics, a web analytic service offered by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

By processing your visit data (cookies) generated from HiHonor, Google Analytics can determine whether you are a new or returning user and store the information to Google servers in the US.

To learn more about how Google Analytics processes your personal data, please refer the Google Privacy Policy: https://support.google.com/analytics/answer/6004245 .

You can also prevent Google Analytics from accessing your visit data by modifying the settings in your web browser. However, this may disable certain features on the website. To prevent Google Analytics from accessing your visit data, click the following link to download and install the plug-in for your web browser: http://tools.google.com/dlpage/gaoptout .

If you activate IP anonymization on the website, Google will truncate your IP address within member states of the European Union or other parties to the Agreement in the European Economic Area. Only in exceptional cases will your full IP address be sent to and truncated by Google servers in the US. On behalf of Huawei, Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity, and providing other services relating to website activity and Internet usage to the website provider. Google will not associate your IP address sent by your browser within Google Analytics with any other data held by Google.

6) Trade-in service

HiHonor provides a trade-in portal, while Teqcycle Solutions GmbH collects and processes data in order to provide services. HiHonor does not collect or process your personal data. Please read Teqcycle Solutions GmbH's privacy policy: https://www.teqcycle.com/en/datenschutz .

4.3 Transfer to suppliers in the EU/EEA

Your personal data will be shared with our suppliers, operating under contract, as explained under 4.2 above. This is how your information will be processed by Huawei in the European Union (EU)/European Economic Area (EEA).

4.4 Transfers outside of the EEA

The HiHonor website utilizes Google Analytics, a web analytic service provided by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, storing cookie data on Google servers in the US. Google is certified under the EU-US Privacy Shield.

When you purchase a product, in order to facilitate the management of goods out of the warehouse and provide after-sales service, we will generate an order number and shipment number and send them back to our headquarters in China for internal reconciliation only. No other personal data is sent. To share personal data within our corporate group, we have entered into EU standard contractual clauses to ensure that an equivalent level of data protection applies to your personal data even where EU data protection law does not directly apply.

4.5 Disclosures related to legal requirements and business transactions

Huawei may disclose your data in response to a legal process or request from a competent authority according to applicable laws or in connection with a legal proceeding or process.

Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group entity or another company.

5.What are Your Rights and Options

In order for you to more easily access, correct, and delete your personal information during the course of using the HiHonor website, and guarantee your right to withdraw your consent regarding personal information usage, we have added the relevant operation settings in the website. You can refer to the following guidelines to operate after logging in to the HiHonor website.

5.1 Accessing your personal information

After logging in to your HUAWEI ID, you can touch Account at the bottom. Then touch your profile picture in the middle upper part to access your HUAWEI ID information.

You can touch Account at the bottom to access your order information, address information, subscription information, and forum information.
You can touch the shopping cart icon in the upper right corner to access your shopping cart.

5.2 Extracting your personal information to external devices

If you need to obtain a digital copy of your personal, please log in to HiHonor (www.hihonor.com), and then click My Account from your profile picture in the upper right corner. After that, go to Profile > REQUEST DATA to get your personal data.

5.3 Deleting your personal information

After logging in to your HUAWEI ID, you can touch Account at the bottom to delete order information, address information, and subscription information.

You can touch the shopping cart icon in the upper right corner to access your shopping cart. Then touch EDIT and choose the items that you want to delete. Then touch REMOVE.

5.4 Changing your personal information

After logging in to your HUAWEI ID, you can touch Account at the bottom. Then touch your profile picture in the middle upper part to edit your HUAWEI ID information.

You can touch Account at the bottom and then touch Addresses to change your address.

5.5 Managing your consent

If you do not want to receive the commercial advertisements we send you, you can withdraw your consent at any time by disabling Receive notifications under Settings in HiHonor or by unsubscribing from email and SMS message notification services.

5.6 Deregistering

After logging in to your HUAWEI ID and entering the account center, you can touch your profile picture in the middle upper part, and then go to Security Center > Delete account to deregister your HUAWEI ID.

Note: Once an account is deregistered, it can no longer be used or restored. In addition, you will not be able to recover any of your personal information from HiHonor, Huawei services, third-party apps, or games.

5.7 Right to object

If you want to unsubscribe from website newsletter, in the business push mail you receive, find "If you don't want to receive this email, please click here." at the bottom of the mail, click Unsubscribe.

If you have any other requests, please contact us by visiting the Privacy Questions page.

6. How to Contact Us?

We have a department (data protection officer) dedicated to personal data protection. If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by Huawei, please visit the Privacy Questions page.

Huawei headquarters address: Hansaallee 205, D-40549 Düesseldorf, Germany.

If you believe that Huawei does not process your personal data in accordance with this Statement or the applicable laws and regulations, you can lodge a complaint with your local data protection authority, or the Data Protection Commission of North Rhine-Westphalia, where Huawei Technologies Duesseldorf GmbH is located.

7. How do We Update this Statement?

If our method of processing personal data changes, users will be informed in advance through official web posts.

Last updated: May 28, 2019

IMPORTANT: This privacy statement is a privacy commitment of the HiHonor website. For more information, please read the Huawei Consumer Business Privacy Statement.



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