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Welcome to Online Shop Support

Welcome to
Online Shop Support

  • Orders and Products
  • HONOR Account
  • Delivery and Shipping
  • Returns and Cancellation
  • Payment&Finance
  • Service and Warranty

Thanks for choosing HONOR. We want you to have the simplest, easiest buying experience possible.
Need help choosing a new device or shipping, checking order status, returns, and more?
Try our online support to resolve the problem.

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FAQ Categories

  • Orders and Products

    What is the discount if I trade in my old smartphone?

    Can I get an extra discount to purchase a device from the official website?

    Learn More
  • Delivery and Shipping

    Where is the return warehouse located?

    Why does the status on the DHL website show as package delivered, but I haven't received the my items?

    Learn More
  • Returns and Cancellation

    Can I only return one item from the bundle?

    I have placed an order but also an email saying that my order is cancelled.

    Learn More
  • Payment&Finance

    Why am I unable to pay using a PayPal account?

    Why I was charged twice for the same order?

    Learn More
  • Service and Warranty

    I’ve seen a product in another country that isn’t available in the UK, why is that?

    What is the warranty on a product I have purchased from HiHONOR.com?

    Learn More

Discover Our Hotest Model

HONOR Magic5 Pro - True-Life Photography Triple 50MP Camera

HONOR Magic Vs - Super Slim and Gapless

HONOR 70 - Sony IMX800 Sensor Camera

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