12.1. A Product is defective or non-conform if it does not comply with the manufacturer or Seller description or if it cannot be used for normal purposes. The Product is also defective if it is not of normal quality and does not perform as can be reasonably expected.
12.2. If a Product is found to be defective upon installation or use or if the Product does not conform to the Contract, the Customer must inform the Seller within 2 months after the Customer detected or identified the defect or non-conformity but no later than 1 year from the date of delivery.
12.3. If Customer is a consumer, any defects or non-conformity must be notified to the Seller within a period of 2 months from detection or identification of the defect or non-conformity but no later than 2 years from the date of purchase, unless a longer period is prescribed by law in these countries:
12.3.1. England, Wales, Ireland: 6 years from delivery
12.3.2. Scotland, Norway, Iceland: 5 years from delivery;
12.3.3. Sweden: 3 years from delivery
12.3.4. Netherlands, Finland: based on expected life expectancy of the Product
12.4.If the Product is defective or non-conform, the Customer may require the Seller to remedy the defect. Seller shall be entitled to determine whether the Product will be repaired or replaced. Should Seller refuse to remedy the defect or should, within reasonable time, such remediation fail, Customer shall be entitled, at Customer’s discretion, to return the Product and demand a refund, or demand an appropriate price reduction if the Customer decides to keep the defective Product. Customer’s entitlement to claim damages under law remains unaffected.
12.5. Claims for defects or non-conformity cannot be raised against Seller and Seller shall have no liability to Customer if and to the extent:
12.5.1. The defect arises or is due to the Customer’s abuse or misuse of the Product, fire, liquid contact and similar causes external to the Product;
12.5.2. The defect is caused by the Customer’s use of the Product for non-intended purposes or contrary to the manufacturer’s or the Seller’s instructions, manuals or guidelines;
12.5.3. The defect arises from the Customer’s own or unauthorised repair, or the use of non-original spare parts or components.