Track guest order

*If you placed the order with your account, please login to check

Please enter the details below:


Log in with your HUAWEI ID

see your order details

We use cookies to improve our site and your experience. By continuing to browse our site you accept our cookie policy. Find out more
Please Choose your Country or Region.

Return Policy

Right of withdrawal

1.1.Customer (being a consumer) has the right to withdraw from the Contract within 14 days without giving any reason.

1.2.The withdrawal period will expire after 14 days from the day Customer acquires physical possession of the Product.

1.3.To exercise the right of withdrawal, Customer must inform the Seller at the address below of the decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

1.4.Customer may also use the model withdrawal form on the Seller’s Website, but this is not obligatory. If Customer elects to use such form, the Customer can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on the Website. If Customer uses this option, the Seller will communicate to Customer an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

1.5.To meet the withdrawal deadline, it is sufficient for Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Obligations of the Customer during the withdrawal period.

2.1.During the withdrawal period, the Customer shall handle received Products and packaging with due care. The Customer must only unpack or use the Product to the extent necessary to determine the nature, properties and functioning of the Product. As guidance, the Customer may only unpack, use and inspect the Product to the extent this would be allowed if Customer had purchased the Product from physical premises like a shop or outlet.

2.2.The Customer will be liable for a decrease in value of the Product if the Customer has used, damaged or otherwise disposed of the Product in a manner that is not consistent with what is allowed under clause 7.1.

2.3.The Customer will not be liable for any decrease in value of the Product if Seller has not provided Customer with all the information on the right of withdrawal that the Seller is required to provide by law before entering into the Contract.

Exercise and costs of withdrawal

3.1.If Customer withdraws from the Contract, Seller shall reimburse to Customer all payments received from Customer, including the costs of delivery (with the exception of the supplementary costs resulting from Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by Seller), without undue delay and in any event not later than 14 days from the day on which Seller was informed about the decision to withdraw from the Contract.

3.2.Seller will carry out such reimbursement using the same means of payment as Customer used for the initial transaction, unless Customer has expressly agreed otherwise; in any event, Customer will not incur any fees as a result of such reimbursement.

3.3.Seller may withhold reimbursement until Seller has received the Products back or Customer has supplied evidence of having sent back the Products, whichever is the earliest.

3.4.Customer shall send back the Products without undue delay and in any event not later than 14 days from the day on which Customer communicated the withdrawal from the Contract to Seller. The deadline is met if Customer sends back the Products before the period of 14 days has expired.

3.5.Customer will have to bear the direct cost of returning the Products by post. If the Product by its nature cannot normally be returned by post, Customer will have to bear the direct cost of returning the Products. The cost is estimated at a maximum of approximately 20 EUR (or the equivalent value in other currencies).

3.6.Customer is only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products

3.7. When returning a product for any reason, you must do so in the exact conditions you received it. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received. We will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product.


Exclusions to the right of withdrawal

4.1.Seller is not obliged to accept withdrawal and refund the purchase price in case of:

4.1.1.quickly perishable Products or any Products having a limited shelf-life;

4.1.2.sealed software, memory (e.g. SD or USB memory), audio or video recordings if such products were unsealed after delivery to Customer;

4.1.3.the Product has been personalized or made to Customer’s specifications; to the extent the Seller has made it clear on the Website or confirmed in the order confirmation that such Products are excluded from the withdrawal and return rights.

Force majeure

5.1.In the event of a force majeure situation (e.g. strikes, extreme weather conditions), the Seller’s obligations under the Contract are suspended during the period of the force majeure situation.

Back to top