Statement About HiHonor and Privacy
The HiHonor website is a discussion forum and service platform operated by HuaweiTechnologies Duesseldorf GmbH (hereinafter referred to as "we" or"Huawei") that provides you with user login, product browsing, online reservation, online purchase, advertisement, trade-in, user comment, user inquiry, and distribution services, as well as product information, usage tips,and EMUI resources for Honor and other third-party products. Huawei Technologies Duesseldorf GmbH is a company duly incorporated and existing under the laws of Germany, with its registered office located at Hansaallee205, D-40549 Düesseldorf, Germany.
We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry's well-established safety standards.
The HiHonor website is not intended for use by children under the age of 16. If you are aged under 16, you need your guardian to agree to your use of the HiHonor website and agree to relevant terms thereof.
1. What Data do We Collect About You?
We only collect and use your personal information for the purposes stated in this Statement. Personal data refers to any information that enables Huawei to identify you as a user.
We shall collect and process the following data:
- Network information,including IP address.
- Account information,including your email address, phone number, user name, profile picture, and HUAWEI ID. We collect such information in HUAWEI ID from Aspiegel Limited.
- Order information,including your email, postal code, phone number, shipping address, billing address, name, delivery tracking number, order number, shipment number, and tax ID number.
- Operation records, including your browsing records, click records.
- Customer service information, including the username, phone number and email address you entered, and the email content, recordings, and chat records.
- Other relevant information that you have submitted to us, including comments, questions and feedback, as well as your forum posts, comments, likes, shares, and votes.
2. How do We Use Your Data?
To provide you with the services you have subscribed to, and fulfill contractual obligations, we will use and process your personal data. Your personal data will be processed to implement core functionalities for services such as user login, product browsing, online reservation, online purchase, advertisement, user comment,user inquiry, and distribution service, as well as to provide you with product information, usage tips, and EMUI resources for Honor and other third-party products.
- 1. Login:
When you use HiHonor, you can log in to HiHonor using your Huawei account or a third-party account bound to Huawei account. After your login, we need to collect your account information, including your HUAWEI ID, phone number and email address. If you only need to use basic services such as browsing,searching, etc., you do not need to log in and provide the above information.
We collect your account information and use it to provide you with membership services. We will calculate the membership level based on your purchase amount.
If you provide additional user name and profile picture, it will help us to provide you with better service and experience. If you do not provide this information, it will not affect the main features of using the service.
- 2. Product browsing:
When you browse HiHonor,we collect your network information and operation records, including IP address, browsing records, and click records. The purpose of collecting this information is to improve the platform function and provide users with better experience and service. The purpose of collecting IP addresses is for traffic statistics and to prevent/block malicious attacks.
- 3. Online reservation:
When you make a reservation at HiHonor, we need to collect your phone number. The purpose of collecting such information is to notify you when the goods you have booked arrive.
- 4. Online purchase:
When you purchase product at HiHonor, in order to fulfill the order, we need you to fill in the following information: shipping address, billing address, name, phone number,postal code, email, delivery tracking number, and tax ID number. At the same time, in order to facilitate the management of goods out of the warehouse and provide after-sales service, you need to record your equipment identifier when the goods are shipped out. HiHonor will generate the order number, shipment number and send them back to China for internal reconciliation, no other personal data will be sent.
- 5. Lottery and coupons
When you participate in the lottery and receive special coupons, you may be required to fill out and agree to our collection of your name, phone number, and shipping address.
- 6. Comment and inquiry
When you leave your comment and inquiry in HiHonor, we need your account information, including:HUAWEI ID, user name, profile picture, message information, and comment content. When we display the above information in public, we will anonymize the user name by default.
We will also use your personal data with your consent for the following purposes:
- Marketing: We may use third-party tools to send you commercial and promotional offers you may be interested in through your email address.
However, by unsubscribing from advertisements through the unsubscription link in the email,or by referring to the Guidelines on Unsubscription in Section 5 "What areYour Rights and Options", you reserve the right to withdraw your consent to the aforementioned processing.
Huawei will process your order information for the purposes of after-sales, tax, and financial-related services in accordance with the applicable laws and regulations.
As part of the order fulfillment services, we will obtain your delivery tracking number from the third-party service provider Ingram Micro Commerce EMEA B.V. (hereinafter referred to as Ingram Micro), so that you can track the shipping status of your purchase.
3. How Long do We Store Your Data?
We will retain your personal data for no longer than is necessary for the purposes defined in this Statement. Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.
As part of the HiHonor website services, the specific retention time of your personal data is as follows:
After you deregister your account, we will delete the corresponding personal information, including device information, network information, account information, operation records, and so on. Your order information is used for the purposes of after-sales, tax, and financial-related services, and will be retained for 7 years. If you deactivate an account or voluntarily delete an order during the data retention period, Huawei reserves the right to retain the transaction records in the background until the end of the retention period. We will delete your customer service information within 12 months after the service is completed.
In addition, if we discontinue our products or services, we will notify you in the form of a push notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time.
4. Do We Share Your Data?
4.1 Disclosure to Huawei entities
Huawei TechnologiesS.R.L. is responsible for daily operation of HiHonor website and processes data according to the instructions of Huawei Technologies Duesseldorf GmbH.
4.2 Disclosure to Third Parties
1) Online consultation
When you use the customer service hotline, chat tool, or customer service email address provided by the HiHonor website, the customer service provider will collect and process your following data on behalf of us in accordance with our agreement: username,email address, phone number, chat records, recordings, and email content.
If you do not provide such information, our customer service personnel will not be able to receive your online inquiries, nor provide you with online consulting services.
2) Subscribed advertisement services
In order to send you commercial advertisement that you have subscribed to, the email service provider will process your following data on behalf of us in accordance with our agreement: email address.
3) Online payments
When you pay for purchases on the HiHonor website, your billing address, phone number, email address, postal code, username, and HUAWEI ID will be provided to Ingram Micro for the purposes of payment process and risk control to ensure the security of your payments and prevent theft, fraud, and other security hazards.
This also ensures the security of your payments and prevents theft, fraud, and other security hazards.
If you do not provide such information, you will not be able to complete the online payment.
4) Logistics delivery
After your purchase is complete, your shipping address, billing address, phone number, email address,postal code, and user name will be provided to Ingram Micro for the invoicing,shipping, and delivery of your merchandise. Ingram Micro will share this data with the appropriate postal service or parcel delivery service.
If you do not provide such information, you will not be able to complete the order.
5) Google Analytics
To better analyze user data, the HiHonor website may utilize Google Analytics, a web analytic service offered by Google Inc., headquartered at 1600 Amphitheatre Parkway MountainView, CA 94043, USA.
By processing your visit data (cookies) generated from HiHonor, Google Analytics can determine whether you are a new or returning user and store the information to Google servers in the USA.
You can also prevent Google Analytics from accessing your visit data by modifying the settings in your web browser. However, this may disable certain features on the website. To prevent Google Analytics from accessing your visit data, click the following link to download and install the plug-in for your web browser: http://tools.google.com/dlpage/gaoptout.
If you activate IP anonymization on the website, Google will truncate your IP address within member states of the European Union or other parties to the Agreement in the European Economic Area. Only in exceptional cases will your full IP address be sent to and truncated by Google servers in the USA. On behalf of Huawei, Google will use this information for the purpose of evaluating the use of the website,compiling reports on website activity, and providing other services relating to website activity and Internet usage to the website provider. Google will not associate your IP address sent by your browser within Google Analytics with anyother data held by Google.
6) Trade-in service
4.3 Transfer to suppliers in the EU/EEA
Your personal data will be shared with Ingram Micro, operating under contract. This is how your information will be processed by Huawei in the European Union (EU)/EuropeanEconomic Area (EEA).
4.4 Disclosures related to legal requirements and business transactions
Huawei may disclose your data in response to a legal process or request from a competent authority according to applicable laws or in connection with a legal proceeding or process.
Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group entity or another company.
5. What are Your Rights andOptions
In order for you to more easily access, correct, and delete your personal information during the course of using the HiHonor website, and guarantee your right to withdraw your consent regarding personal information usage, we have added the relevant operation settings in the website. You can refer to the following guidelines tooperate after logging in to the HiHonor website.
5.1 Accessing yourpersonal information
Afterlogging in to your HUAWEI ID, you can clickMy Profilefrom your profile picture in the upper right corner to access your HUAWEI ID information.
You can clickMy Accountfrom your profile picture in the upper right corner to access your order information, address information, subscription information, and forum information.
You can click the shopping cart icon in the upper right corner to access your shopping cart.
5.2 Extracting your personal information to external devices
If you need to obtain a digital copy of your personal, please log in to HiHonor (www.hihonor.com),and then clickMy Account from your profile picture in the upper right corner. After that, chooseREQUEST DATAfrom Profilemenu to get your personal data.
5.3 Deleting your personal information
After logging in to your HUAWEI ID, you can click My Accountfrom your profile picture in the upper right corner to delete order information, address information, and subscription information.
You can click the shopping cart icon in the upper right corner and then click the delete icon to delete your shopping cart information.
5.4 Changing yourpersonal information
After logging in to your HUAWEI ID, you can clickMy Profilefrom your profile picture in the upper right corner to edit your HUAWEI ID information.
You can clickMy Accountfrom your profile picture in the upper right corner and then click Addressesto change your address.
5.5 Managing your consent
If you do not want to receive the commercial advertisements we send you, you can withdraw your consent at any time by disabling Receive notificationsinSettingsor by unsubscribing from email and SMS message notification services.
After logging in to your HUAWEI ID and entering the account center, you can clickMy Profilefrom your profile picture in the upper right corner, and then go to Settings > Delete account to deregister your HUAWEI ID.
Note: Once an account is deregistered, it can no longer be used or restored. In addition, you will not be able to recover any of your personal information from HiHonor, Huawei services, third-party apps, or games.
5.7 Right to object
If you want to unsubscribe from website newsletter, in the business push mail you receive,find "If you don't want to receivethis email, please Click here." at the bottom of the mail, click Unsubscribe.
If you have any other requests, please contact us by visiting the Contact Us page.
6. How to Contact Us?
We have a department (or data protection officer) dedicated to personal data protection. If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by Huawei, please visit the contact us page.
Huawei headquarters address: Hansaallee 205, D-40549 Düesseldorf, Germany.
If you believe that Huawei does not process your personal data in accordance with this Statement or the applicable laws and regulations, you can lodge a complaint with your local data protection authority.
7. How do We Update this Statement?
If our method of processing personal data changes, users will be informed in advance through official web posts.
Last updated: April 12, 2019
IMPORTANT: This privacy statement is a privacy commitment of the HiHonor website. For more information, please read the Huawei ConsumerBusiness Privacy Statement.