Can I make a purchase over the phone?
• Unfortunately not. You must place your order online.
Can I cancel an order?
• You can cancel an order through your account or by contacting our customer support team within the permitted cancellation/return period.
Can I edit the order information (recipient, address, etc.) after it has been placed?
• Unfortunately not. The order information cannot be edited. Instead, cancel the order and place a different order with the new information.
Can I change a product in the order?
• Unfortunately not. You cannot change the product(s) after the order has been placed. Instead, cancel the order or return the product(s), and place a different order.
The item I would like to purchase is out of stock. Can I still place an order to ensure that I receive the item as soon as it is in stock again?
• Unfortunately not. Our system does not allow for orders of out-of-stock items. We recommend that you subscribe to our newsletter to stay informed about new stock shipments. We try to replenish stocks as soon as possible.
I forgot to add an item to my order. Can I add it to my pending order or do I need to place another order?
• Unfortunately you are not able to add extra items to an order that has already been made. Please place a second order.
The invoice information is incorrect. Can I change it?
• You can change the invoice information within two months of placing the order by contacting our customer support team. After two months, requests will be rejected.
In what time can I pay the order after placing it?
• The order must be paid in 2 hours after placing it.
What happens if I don`t pay the order in time?
• If you don`t pay the order in 2 hours it will be canceled.
What information must I provide when placing an order?
• When placing an order you must enter the full name, valid address & valid contact details