Due to product faulty, logistic problem, or any reason caused by Huawei, customer can get exchange/repair service by below 2 solutions. Also customer can go to Huawei Authorized Service Centre（ ASC） for warranty service.
1. ONLINE EXCHANGE SERVICE FROM hihonor.com
Step 1: Call hotline 8001220888, or send an email to firstname.lastname@example.org for service.
Step 2: Customer Service would initiate an exchange/repair application. You are required to provide buyer information, product IMEI, fault description filled in an exchange form.
Step 3: Send defected unit to ASC.
Step 4: HonorArabia ASC engineer will do inspection on the defected unit.
Step 5: After inspection passed, customer can receive the exchange/repair unit within five (5) working days, generally (count from the date warehouse receives returned unit and depends on inventory availability).
2. VISIT HONOR/HUAWEI ASC FOR EXCHANGE/REPAIR
Step 1: Customer visit ASC for exchange/repair service.
Step 2: ASC inspect on the defected unit.
Step 3: After inspection passed, usually you can collect the replacement/repaired unit from ASC in five (5) working days, generally (count from the date warehouse receives the returned unit and depends on inventory availability).
1. DEFECT IN EXCHANGEABLE PERIOD.
Models of Honor series can be exchanged within 7 days from receipt date.
2. DEFECT BEYOND EXCHANGEABLE PERIOD AND WITHIN WARRANTY PERIOD FROM THE RECEIPT DATE
All models can get repair service if product defect occur beyond exchangeable period within warranty period.
FOR PRODUCT SERVICE QUERIES:
Hotline：Sat-Thu 9:00-21:00 , Fri 04:00-22:00