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TROUBLESHOOTING
Offer you scene-based solutions and one-stop check for common phone issues.
Screen
Charging & Power consumption
Calling & Mobile network
Lag & System crashes
App errors
Cameras
Connectivity
Contacts and Messages
Etc
Device Center
By logging into your HONOR account, you can add a new device, manage multiple devices and
learn more about what your device can do.
Smart Diagnosis
One-tap step to check your phone's software and hardware
so you can always keep an eye on your device's conditions.
Start diagnosis
Start diagnosis
Recommended
Find out about upcoming events.
Recommended
Find out about upcoming events.
Service centers
Locate the nearest Authorized Customer Service Center. Make an appointment online or join a queue in advance.
Locate the nearest Authorized Customer Service Center.
Make an appointment online or join a queue in advance.
Spare Part Prices
Easy access to spare part prices.
Genuine spare parts with quality assurance. Transparent pricing to protect your rights.
Benefits
Easy to check or purchase the benefits for your devices.
Use E-card as your warranty invoice.
Update
Update your device to the latest version preferentially.
Get the update and learn about all new features.
More services on hand
More services to be explored: Track the ongoing services, scan, shake and discover other functions.
Always ready to provide HONOR device users quailifed after-sales services.
How to find Support App?
Option 1
Option 2
Open Support App on the home screen:

Find the icon of Support App and tap to enter.
Search Support App with HUAWEI Assistant:

Scroll down from your home screen and type "Support" in the search bar to easily find it.
  • Live chat
    Agent Hours:
    Mon to Sun, 9:00am - 9:00pm
    Chatbot Hours: 24/7
  • Hotline
  • Service Center Location
Contact Us

Contact Us

Hotline Support

  • Hotline

Online Support

  • Live Chat

    Agent Hours:
    Mon to Sun, 9:00am - 9:00pm
    Chatbot Hours: 24/7

Contact Us

  • Hotline
    • Live Chat

      Agent Hours:
      Mon to Sun, 9:00am - 9:00pm
      Chatbot Hours: 24/7

    • Service Center Location