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Redeem 6 months Screen Crack Protection and/or 1 Year Extended Warranty for Your Device.

* Every device can be redeemed once only.

Application Conditions

HONOR Care Redemption Applicable Models Redemption Period
6 Months Screen Crack Protection + 1 Year Extended Warranty Magic4 Pro 00:00 11th Jun 2022 — 23:59:59 31st Aug 2022
1 Year Extended Warranty X8(5G) 00:00 5th Aug 2022 — 23:59:59 31st Oct 2022

* Your device must be purchased and activated during redemption period in Malaysia only.
We suggest to redeem the benefit within 7 days from the purchase date.

Service Terms and Conditions

Date: [25th July] 2022

1. The 1-Year Extended Warranty (“Extended Warranty”) and 6 Months Screen Crack Protection (“Screen Crack Protection”) (collectively, “Service”) are provided by HONOR Technology (Malaysia) Sdn. Bhd. (“HONOR”).

2. The redemption period for the Service (“Redemption Period”) depends on the Applicable Model(s) (please refer to the table in Paragraph 3(a) below).

3. To be eligible to the Service, customers are required to fulfil all the criteria below (“Customers”):

(a) Customers must purchase any of the following eligible HONOR product models (“Applicable Model(s)”):

HONOR Care Type Applicable Model(s) Redemption Period
1-Year Extended Warranty HONOR X8 (5G) 00:00 5th Aug 2022 – 23:59:59 31st Oct 2022
6 Months Screen Crack Protection + 1-Year Extended Warranty HONOR Magic4 Pro 00:00 11th June 2022 – 23:59:59 31st Aug 2022
6 Months Screen Crack Protection + 1-Year Extended Warranty HONOR X9 (5G) & HONOR X8 10:00 7th April 2022 – 18:00 22nd April 2022 (Ended)
1-Year Extended Warranty HONOR X9 (5G) & HONOR X8 00:00 1st May 2022 – 18:00 30th Jun 2022 (Ended)
1-Year Extended Warranty HONOR X9 (4G) & HONOR X7 10:00 14th April 2022 – 18:00 30th Jun 2022 (Ended)

(b) Purchase must be from any of the selected platform within Malaysia ("Selected Platform"):

Selected Platform
HONOR Experience store, HONOR Display Zone, HiHONOR Online Store, Shopee Mall, Lazada Mall and other authorized platform.

(c) Customers must activate the Applicable Model(s) and redeem the Service within the Redemption Period.

4. Customers must produce the valid proof of purchase of the Applicable Model(s) for verification purposes on our HONOR website https://www.hihonor.com/my/support/honor-care1/. Eligibility of the Customers for the redemption of the Service is subject to the Customer’s submission of the valid proof of purchase and the relevant details.

5. Below are the specific terms and conditions applicable to the Extended Warranty: (a) The Extended Warranty will be subject to the same terms of HONOR’s standard warranty service terms in the HONOR’s Warranty Policy which is available at https://www.hihonor.com/my/support/warranty-policy/.

(b) Customers are advised to check on HIHONOR Website for any latest changes to the terms of the Warranty Policy which can be updated from time to time by the Organizer.

6. Below are the specific terms applicable to the Screen Crack Protection:

(a) Internal or external cracked, damaged, or broken screen due to accidental collision, falling or dropping only.

(b) Screen crack replacement which are covered under the Screen Crack Protection will be free of charge but a service fee of RM60 will be charged for replacement of the screen. Please note that this Screen Crack Protection can only be claimed for one time per device and additional fees may be chargeable if there is any other parts damage as diagnosed by HONOR Authorized Service Center, kindly refer to https://www.hihonor.com/my/support/sparepart-price/ for the list of spare part price. If you require any repair assistance, please contact our or visit any HONOR Authorized Service Center located at https://www.hihonor.com/my/support/service-center/.

(c) Any damage resulted and/or caused by any of the incidents below will be excluded from the Screen Crack Protection:

(i) Damage caused by theft, sand, water damage, corrosion, battery leakage, commercial usage;

(ii) Problems or defects caused by unauthorized modifications or failure to follow the manufacturer’s installation, operation, or maintenance instructions;

(iii) Damage that does not occur within the Screen Crack Protection period; and/or

(iv) Damage that is intentionally or deliberately caused by the Customers.

7. The Service non-refundable and non-transferable. If the Customers successfully replaced the device, the replacement device will inherit remaining period of the extended warranty purchased.

8. Customers agree and provide consent to HONOR to the use of any personal data as provided by the Customers for the purposes of the provision of the Service in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HONOR for lawful purpose directly related to the Service, including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and provision of the Service by HONOR.

9. By providing the personal data, Customers confirm that they had read, understood, and agreed to be bound by HONOR’s Privacy Policy stated at https://www.hihonor.com/my/support/service-privacy-notice/. Customers further agree that HONOR and/or its agent and/or its third-party service providers may contact them by telephone, email, or such other method in connection with the Service.

10. By redeeming the Service, Customers agree to be bound by the Terms and Conditions hereinafter provided and HONOR’s decisions shall be final and binding and no correspondence or appeals will be entertained. HONOR reserves the rights to add, amend or vary these Terms and Conditions without any prior notice to the Customer.

11. To the fullest extent permissible by laws, Customers agree to discharge and release HONOR and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, from any liabilities and claims (including from breach of contract, tort, negligence, or any other cause of actions at law or equity) arising out of or in any way connected to the Service.

12. The Service and the Terms and Conditions herein shall be governed by the laws of Malaysia.

Extended Warranty / Screen Crack Protection Redemption

Device Model *
  • Magic4 Pro
  • X8(5G)

I hereby confirm that I have read and agreed to be bound by the terms and conditions above.

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