Service and Warranty

• How do I transfer my data from my old phone to my new phone?

  You can use “Device Clone” application to transfer your existing phone data, this application which is pre-installed in your new phone.

• What is the warranty on a product I have purchased from Hihonor.com?

  HONOR smartphones are generally covered by a warranty of up to 12 months, Please see our Warranty Policy for details.

• What should I do if I have lost the warranty certificate?

  We base our commercial warranty status on the device's SN code. In case of a claim, you will also be able to use the invoice as the basis for your warranty. Please check Warranty Policy for more details.

• Are there any costs for warranty repair if the device is repaired within the warranty period?

  Repairs performed under commercial and legal warranties are free of charge. For more details, please see our Sales Policy and Warranty Policy.

• How do i contact HONOR customer service ?

  Please click Here for more information about Hihonor Customer Service Center, including contact information and opening hours.

• How do I enquire the repair status of my product(s)?

  Please contact HONOR service center to receive the information on the repair status of your product(s).

• How long does it take to repair a defective product?

  It will take 3-5 working days repair time & depends on spare parts availability. Please contact HONOR service center for more details.