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Online Shop Support

Orders and Products
HONOR Account
Delivery and Shipping
Returns and Cancellation
Payment&Finance
Service and Warranty

Thanks for choosing HONOR. We want you to have the simplest, easiest buying experience possible.
Need help choosing a new device or shipping, checking order status, returns, and more?
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FAQ Categories

Orders and Products

Why the delivery time is not respected?

How can I know when a device is avalible in stock?

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HONOR Account

How do I change my account details?

How do I update my account details/information?

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Delivery and Shipping

Where is the (return)warehouse located?

Why the status on DHL is package delivered when in reality I did not received it?

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Returns and Cancellation

Can I only return one item from the bundle?

I have placed an order but also an email saying that my order is cancelled.

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Payment&Finance

Why I was charged twice for the same order?

Are there any other fees if I pay with my credit card?

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Service and Warranty

I've seen a product in another country that isn't available in the UK, why is that?

How do I transfer my data from my old phone to my new phone?

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