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Shipping & Delivery

1. Delivery Service

HONOR has partnered with DHL eCommerce to provide on-time shipping and delivery for better customer experience.

2. Area Covered

DHL eCommerce’s services currently cover the entire Peninsular Malaysia and certain locations in East Malaysia. For more related information, contact our Customer Service Hotline at 1800-88-5645 from 9am to 9pm (Monday to Sunday).

3. Payment Standard

FOC (Free of charge) will be applicable on purchases no less than RM300. For purchases worth less than RM300, the charges will depend on the delivery location, with the additional amount being displayed by the system during Checkout.

4. Delivery Time

Under normal condition, the goods will reach within 3 working days for Peninsula Malaysia and within 5 working days for East Malaysia after payment is made. *Note* Working days is followed according to Kuala Lumpur Calendar, excluding the local public holiday and not including the payment date.

5. Free Tax Area

For shipment to Free Tax Area (including Pulau Langkawi and Labuan), it will take up to 5 working days for delivery due to custom clearance requirement.

6. Tracking System

When receiving delivery number from our system, you can go to their official website to check delivery status at. https://ecommerceportal.dhl.com/track/.

*Note* If you do not receive the goods within the time period we provided, please contact our customer service to get more information.