Personal Data Protection Policy

Huawei Technologies (Malaysia) Sdn Bhd (“Huawei Malaysia”) is committed to protecting your personal data in accordance to the Personal Data Protection Act (2010) (“PDPA”). This Personal Data Protection Policy (“Policy”) explains our data processing practices. This Policy applies to users in Malaysia only.

1. Information collected

Huawei Malaysia collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website.

We collect information about you when you:

Visit our website, and other sites accessible from our website; and

Contact us either in writing or when you call our customer service personnel.

We may supplement the information we collect about you with information we receive from other external agencies. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

2. Security and Accuracy of Information

Huawei Malaysia has endeavored to take all reasonable measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your information.

You shall ensure that all personal detail provided to Huawei Malaysia is accurate at the point of submission and that Huawei Malaysia is kept abreast and updated of any change in your personal details. If for any reason you believe that your personal information lodged with Huawei Malaysia either through this V-Mall website or otherwise is inaccurate or if you would like to amend and reconfirm your personal information or you would like to access to your information, you may do so by contacting us at [].

3. Use of your Personal Data

Huawei Malaysia will use your information to provide and personalize its service wherein, it will be used for the following purpose:

Manage and improve our website

Tell you important changes to the our website;

Manage promotions, competitions, customer surveys and questionnaires;

The purposes here are not intended to be exhaustive and Huawei Malaysia shall exercise its discretion it deems fit in the use of your personal data in accordance to law. Huawei Malaysia may use your information to send you offers and news about Huawei Malaysia’s products and services which it thinks may be of interest to you of which you may contacted by post, email, telephone or fax for these purposes.

4. Marketing Research

We will obtain your consent if we need to contact you for marketing research.

5. Disclosures of your information

Your information will only be used internally by Huawei Malaysia and within Huawei Malaysia’s affiliates and group of companies. Huawei Malaysia will never disclose or pass your personal data to anyone else except for the purpose as stated in this Policy or as required by law. We may also use and disclose information in aggregate (so that no individual customers are identified) for purpose of marketing, promotional, strategic development, research and customer care.

Your information may also be transferred to our Headquarter, Huawei Technologies Co., Ltd, Shenzhen, China and to any of its offshore affiliates or group of companies for the purpose of facilitating and supporting Huawei Malaysia based on the similar purpose stated under section 3 above. Whenever we transfer personal information to countries outside Malaysia we will ensure that appropriate security measures are taken.

6. Data Retention

Huawei Malaysia will keep any personal data you provide us as long as there is a reason to do so, for instance to satisfy the law or regulations, or to protect Huawei Malaysia’s interests. If not, then we will destroy it by purging it from our electronic, manual, and other filing systems according to our internal procedures and policies.

7. Modification of the Personal Data Protection Policy

Huawei Malaysia reserves the right to amend this Policy any time without prior notice. You are responsible for regularly reviewing this Policy. Continued use of our website shall constitute your consent to such changes.

8. Contacting us

If you have any queries with regards to this Policy, please contact Customer Services at 1800220086 or email

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