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welcome to online shop support

Welcome to
Online Shop Support

  • Orders and Products
  • HONOR Account
  • Delivery and Shipping
  • Returns and Cancellation
  • Payment&Finance
  • Service and Warranty

Thanks for choosing HONOR. We want you to have the simplest, easiest buying experience possible.
Need help choosing a new device or shipping, checking order status, returns, and more?
Try our online support to resolve the problem.

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FAQ Categories

  • Orders and Products

    Why the delivery time is not respected?

    How can I know when a device is avalible in stock?

    Learn More
  • Delivery and Shipping

    Where is the (return)warehouse located?

    Why the status on DHL is package delivered when in reality I did not received it?

    Learn More
  • Returns and Cancellation

    Can I only return one item from the bundle?

    I have placed an order but also an email saying that my order is cancelled.

    Learn More
  • Payment&Finance

    Why I was charged twice for the same order?

    Are there any other fees if I pay with my credit card?

    Learn More
  • Service and Warranty

    I've seen a product in another country that isn't available in the UK, why is that?

    How do I transfer my data from my old phone to my new phone?

    Learn More

Discover Our Hotest Model

HONOR 70 _ Stylish Design & Best Camera

Introducing the HONOR MagicBook 14 (AMD) ft. Joanne Yew!

HONOR Magic4 Pro _ Kombinasi sempurna untuk melancong ft. Nazim Othman

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