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Privacy Policy

Dasar Privasi

Language: English Melayu

The HiHonor website is a discussion forum and service platform operated by Huawei Technologies (Malaysia) Sdn Bhd (hereinafter referred to as "we" or "Huawei") that provides you with user login, product browsing, online reservation, online purchase, service inquiry, advertisement, trade-in, user comment, user inquiry, logistics, and distribution services, as well as product information, usage tips, and EMUI resources for Honor and other third-party products. Huawei Technologies (Malaysia) Sdn Bhd is a company duly incorporated and existing under the laws of Malaysia, with its place of business located at Suite 34-01, Level 34, Integra Tower, the Intermark, 348, Jalan Tun Razak, 55000 Kuala Lumpur, Malaysia.

We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry’s well-established safety standards.

The HiHonor website is not intended for use by children under the age of 18. If you are aged under 18, you need your guardian to agree to your use of the HiHonor website and agree to relevant terms thereof.

What Data do We Collect About You

We shall only collect and use your personal information for the purposes described in this Statement. Personal data means any information that enables Huawei to identify you as a user.

  • We will collect and process the following data:
    1. Device information, including unique identifiers (such as its “IMEI”), and device model.
    2. Network information, including IP address.
    3. Account information, including your email address, phone number, user name, profile picture and HUAWEI ID.
    4. Order information, including your email, postal code, phone number, shipping address, billing address, user name, and delivery tracking number.
    5. How you use and interact with our websites, including the pages you visit.
    6. Other relevant information that you have submitted to us, including comments, questions and feedback, as well as your forum posts, comments, likes, shares, and votes.

  • How Do We Use Your Data

    To provide you with the services you have subscribed to and fulfill contractual obligations, we will use and process your personal data. Your personal data will be processed to implement core functionalities for services such as user login, product browsing, online reservation, online purchase, service inquiry, advertisement, trade-in, user comment, user inquiry, logistics, and distribution, as well as to provide you with product information, usage tips, and EMUI resources for Honor and other third-party products.

    If you provide your consent, we will also use your personal data for marketing purpose. We may send you commercial and promotional offers you may be interested in through your email address.

    However, by unsubscribing from advertisements through the unsubscription link in the email, or by referring to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options", you reserve the right to withdraw your consent to the above mentioned processing.

    Huawei will process your order information for the purposes of after-sales, tax, and financial-related services in accordance with the applicable laws and regulations.

    As part of the order fulfillment services, we will obtain your delivery tracking number from the third-party service provider, City-Link Express (M) Sdn Bhd (hereinafter referred to as “Citylink”), so that you can track the shipping status of your purchase.

    As part of the forum services, if you enable the feature, we will obtain your following information from Facebook, Twitter, or Google: your profile picture and username, so that you can quickly log in to the HiHonor website and forums using your Facebook, Twitter, or Google account.

    We may use third-party tools to send you commercial and promotional offers you may be interested in through your email address.

    You can unsubscribe from the advertisements through the unsubscription link provided in the email, or refer to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options".

    How long do We Store Your Data

    We retain your personal data for no longer than is necessary for the purposes defined in this Statement. Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.

    As part of the HiHonor website services, the specific retention time of your personal data is as follows:

    1. If you deactivate your account, we will delete your corresponding personal information, including device information, network information, account information, operation records, and so on. Your order information is used for the purposes of after-sales, tax, and financial-related services, and will be retained for 7 years. If you deactivate an account or voluntarily delete an order during the data retention period, Huawei reserves the right to retain the transaction records in the background until the end of the retention period. In addition, if we discontinue our products or services, we will notify you in the form of a push notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time.

    Do We Share Your Data

  • Disclosure to Third Parties
    1. 1) Online consultation: When you use the livechat online consultation software on the HiHonor website, the third-party provider livechat. requires to collect your following information: your username, email address, and chat history.
      If you do not provide such information, customer service personnel will not be able to receive your online inquiries, nor provide you with online consulting services
    2. 2) Online payments: When you pay for purchases on the HiHonor website, your billing address, phone number, email address, postal code, username, and HUAWEI ID will be provided to GlobalPay/FPX for the purposes of payment process and risk control to ensure the security of your payments and prevents theft, fraud, and other security hazards.This also ensures the security of your payments and prevents theft, fraud, and other security hazards.If you do not provide such information, you will not be able to complete the online payment
    3. 3) Logistics delivery: After your purchase is complete, your shipping address, billing address, phone number, email address, postal code, and user name will be provided to Citylink for postal service or parcel delivery service.If you do not provide such information, you will not be able to complete the order.
    4. 4) Google Analytics: To better analyze user data, the HiHonor website may utilize Google Analytics, a web analytic service offered by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.By processing your visit data (cookies) generated from HiHonor, Google Analytics can determine whether you are a new or returning user and store the information to Google servers in the USA.To learn more about how Google Analytics processes your personal data, please refer the Google Privacy Policy: https://support.google.com/analytics/answer/6004245.You can also prevent Google Analytics from accessing your visit data by modifying the settings in your web browser. However, this may disable certain features on the website. To prevent Google Analytics from accessing your visit data, use the following links to download and install the plug-in for your web browser: http://tools.google.com/dlpage/gaoptout.If you activate IP anonymization on the website, Google will truncate your IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be sent to and truncated by Google servers in the USA. On behalf of Huawei, Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address sent by your browser within Google Analytics with any other data held by Google.
  • Disclosures related to legal requirements and business transactions
    1. Huawei may share your data in response to a legal process or request from a competent authority based on applicable laws or in connection with a legal proceeding or process.Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group or other company.

  • What are Your Rights and Options

    In order for you to more easily access, correct, and delete your personal information during the course of using the HiHonor website, and guarantee your right to withdraw your consent regarding personal information usage, we have added the relevant operation settings in the website. You can refer to the following guidelines to operate.

  • Accessing profile information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Profile.
    3. 3) Check and view your personal information
  • Accessing account information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Profile.
    3. 3) Click here.
    4. 4) Check and view your account information.
  • Accessing address information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click More addresses.
    3. 3) Check and view your personal information.
  • Accessing member rights information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Subscriptions/Coupons/Reviews.
    3. 3) Check and view the rights of members.
  • Accessing shopping cart information
    1. 1) Click the shopping cart icon.
    2. 2) Check and view your shopping cart.
  • Accessing order information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Orders/Return/Refund.
    3. 3) Check and view your orders.
  • Accessing forum information
    1. 1) Log in to the forum on the HiHonor website.
    2. 2) Click your profile picture on the HiHonor website.
    3. 3) Check and view your points, posts, questions, answers, snapshots, followers and followings, comments, private messages and system information.

  • Extracting your personal information to external devices

  • Data subjects request
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Profile.
    3. 3) Click here.
    4. 4) Click Set.
    5. 5) Click Data subject request.
    6. 6) Make data subjects request.

  • Deleting your personal information

  • Delete account information
    1. 1) Click your profile picture on the HiHonor website
    2. 2) Click Profile.
    3. 3) Click here.
    4. 4) Delete your account information
  • Delete address information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click More addresses.
    3. 3) Click X under Saved Addresses.
    4. 4) Delete your address.
  • Delete shopping cart information
    1. 1) Click the shopping cart icon.
    2. 2) Click X on the shopping cart offering list.
    3. 3) Delete selected products on the list.
  • Delete order information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Orders.
    3. 3) Delete selected orders.
  • Delete forum information
    1. 1) You can contact the administrator or moderator to delete a post or comment in forums on the HiHonor website.

  • Changing your personal information

  • Change account information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Profile.
    3. 3) Click here.
    4. 4) Change your account information
  • Change address information
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click More addresses.
    3. 3) Click Edit under Saved Addresses.
    4. 4) Change your address information
  • Change forum information
    1. 1) Log in to the forum.
    2. 2) Click your profile picture to enter the Account center.
    3. 3) Click the profile picture to access the personal information screen of your HiHonor ID.
    4. 4) Change your personal information.

  • Managing your consent

  • Guidelines on Unsubscription
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Subscriptions
    3. 3) Click UNSUBSCRIBE.
    4. 4) Follow the instruction to unsubscribe from selected services.
  • Withdrawal of consent in forums
    1. 1) Log in to the forum on the HiHonor website.
    2. 2) Click your profile picture to enter the Account center.
    3. 3) Click DISAGREE to withdraw your consent.
  • Change forum information
    1. 1) Log in to the forum.
    2. 2) Click your profile picture to enter the Account center.
    3. 3) Click the profile picture to access the personal information screen of your Honor ID.
    4. 4) Change your personal information.

  • Deregistering

  • Deregistering HUAWEI IDNote: Once an account is deactivated, it can no longer be used or restored.In addition, you will not be able to recover any of your personal information from HiHonor, Honor services, third-party apps, or games.
    1. 1) Click your profile picture on the HiHonor website.
    2. 2) Click Profile.
    3. 3) Click here.
    4. 4) Click Delete account
    5. 5) You can deregister HUAWEI ID

  • How to Contact Us

    If you have any questions, comments, or suggestions, please contact us at -
    Huawei Technologies (Malaysia) Sdn BhdSuite 34-01, Level 34, Integra Tower, the Intermark,348, Jalan Tun Razak, 55000 Kuala Lumpur
    Malaysia
    Tel: 1800 22 0086
    Email: support.my@hihonor.com

    For a complete list of our office locations, please visit our website at:https://www.hihonor.com/my/
    Important Notice: The local language version of the Privacy Statement may vary from this version due to local laws and language differences. Where differences arise, the local language version shall prevail.

    How Do We Update this Statement

    If our method of processing personal data changes, users will be informed in advance through official web posts.

    Last updated: 12 July 2018

    Copyright © Huawei Technologies (Malaysia) Sdn Bhd. All rights reserved.

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