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TROUBLESHOOTING
Offer you scene-based solutions and one-stop check for common phone issues.
Screen
Charging & Power consumption
Calling & Mobile network
Lag & System crashes
App errors
Cameras
Connectivity
Contacts and Messages
Others
Device Center
By logging into your HUAWEI account, you can add a new device, manage multiple devices and
learn more about what your device can do.
Smart Diagnosis
One tap to check software and hardware of your phone, always keep an eye on your device conditions.
Start diagnosis
Start diagnosis
Recommended
Find out about upcoming events.
Recommended
Find out about upcoming events.
Service centers
Locate the nearest Huawei Customer Service Center. Make an appointment online in advance.
Locate the nearest Huawei Customer Service Center.
Make an appointment online in advance.
Spare Part Prices
Easy access to spare part prices;
Transparent pricing to protect your rights.
Benefits
Easy to check warranty and benefits of your devices.
Update
Update your device to the latest version and learn new features.
More Services
Exciting services await you to explore: track the repair progress, scan, shake, manage the device and more
Always aim to provide best-in-class after-sales services.
How to find Support App?
Option 1
Option 2
Open Support App on the home screen:

Find the icon of Support App and tap to enter.
Search Support App with HUAWEI Assistant:

Scroll down the blank space and type "Support" in the search box, then you can find it easily.
  • Online Help
    Agent Hours:
    Mon to Sun, 9:00am - 9:00pm
    Chatbot Hours: 7*24
  • Hotline
  • Service Center Location
Contact Us

Contact Us

Hotline Support

  • Hotline

Online Help

  • Live chat Agent Hours:
    Mon to Sun, 9:00am - 9:00pm
    Chatbot Hours: 7*24

Contact Us

  • Hotline
    • Live chat

      Agent Hours:
      Mon to Sun, 9:00am - 9:00pm
      Chatbot Hours: 7*24

    • Service Center Location