Your service expert

HiCare APP is your personalized guide to the one stop online support for hassle-free and convenient service experience. It can diagnose the performance of your device and troubleshoot the common issues with one tap.

Click to download HiCare App

Discover Tips & Techniques

Learn how to customize and manage your device with latest guides, tutorials and more.

Quick Operations Backup, Restore and Update Camera and Gallery More
* Functions may vary according to phone models

Get your concerns resolved anywhere, anytime

Troubleshooting is available for EMUI 8.0 and later versions. Open Google Play Store app, Tap on Menu < My apps & games < Select HiCare App & Smart diagnosis App < Update.


With just one tap, find out what's wrong with your device and get the solution within few seconds.


Recover phone issue to maintain your phone in greatest performance.

Troubleshooting Guides

Read recommended articles for the instant suggestions to resolve the common & latest issues.

Smart notification on your phone's condition

HiCare pushes notification immediately upon detecting error in the system. Solutions will be provided to assist you in addressing these issues promptly.

Battery draining
Unable to make or
receive calls
No internet
Low microphone
No GPS More

Spare Part Price

Learn about an estimated prices of Genuine
Spare Part quickly and conveniently.

Service Centre

Let us help you find the nearest service centre to get service.

Turn on maintenance mode

Worried about the unauthorized access to your personal data before sending your device for repair?
Now simply enable the Maintenance Mode to keep your personal data safe and secure.

More services at your fingertips

Service Centres, Hotline, Live Chat, Spare part price, repair reservation, Smart Diagnosis & more can be found in HiCare

How to Find HiCare?

Method 1

Look for the pre-installed HiCare APP on your device

The pre-installed HiCare App is in your phone's interface.

Method 2

Search from Hiboard

Type "HiCare" in the search box.

Download HiCare App now!

Click on the button below and start to download.

Click to download HiCare App
  • Hotline
  • Service Center Location
  • Online Help
    Mon-Sun 9:00am-9:00pm
Contact Us

Contact Us

Hotline Support

  • Hotline

Online Help

  • Live chat

    Mon-Sun 9:00am-9:00pm

Contact Us

  • Hotline
    • Live chat

      Mon-Sun 9:00am-9:00pm

    • Service Center Location