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Terms and Conditions for HONOR Watch GS Pro and ES


Terms and Conditions for HONOR Watch GS Pro and HONOR Watch ES India launch event

  1. Event

    Honor India is conducting an event to promote the launch of two brand new smart watches - Honor Watch GS Pro and Honor Watch ES in India. The event starts on 6th October, 2020 at 17:00 ( 05:00 PM IST ) and will go on till  20th October , 23:59 (11:59 PM IST). The event has 2 phases, Launch Phase where the features and specifications of the products will be disclosed, and the Open sale phase where the price of the products will be disclosed along with the sales starting on the third party platforms such as Flipkart and Amazon will begin.

  2. 2. Activities

    a. Live Launch:

    1. The launch of the two products will be live streamed on 8th October 12 PM, where the price and other features of the products will be disclosed. Users can come and watch the live stream on the official Youtube channel or can go through our event page.

    b. Flip to Win:

    1. The game will start from 6th October and will go till 15th October 2020, 23:59.
    2. Five (5) smartphones will be up for grabs, with five different winners being selected to win these smartphones i.e one smartphone each
    3. Each winner will randomly get one of the five prizes
    4. A winner can only win one smartphone
    5. 5 smartphones that can be won are – 3 HONOR 9 lite and 2 HONOR 9N
    6. How to play:
      1. Click on the “Start” button
      2. User will be asked to login once they click on the back of the card they want to select
      3. User must login/register to play the game
      4. The user then has to click start to shuffle the cards and then click on any card to disclose what’s inside that card.
      5.   If the participant wins the prize the success message will appear. Winners are requested to enter their shipping details in the “My Address” section of their profile.
      6. A participant is allowed to play the game thrice in a day but can come back the next day and try their luck again.

    All winners will be contacted by our customer service team either on their registered mails or phone number to confirm their shipping and other details. Winners are requested to keep checking their mails post 15th October as they should receive an intimation from us within 2 weeks of the event ending.

  3. Registration

    Customers will have to register to the Honor India website/app to be able to submit their answers. The registration would be considered as a consent from the customer to receive further communication regarding the event, prize confirmation and other Honor India promotions.

  4. Who can participate?
    1. The Event is open to Indian residents, aged 18 years old and above, except residents of Tamil Nadu (in view of the provisions of the Tamil Nadu Prize Scheme (Prohibition) Act, 1979) and any other region where a lucky draw or similar event is prohibited
    2. The event is applicable within India only
    3. Employees of Huawei, their subsidiaries and affiliates, or of other companies/suppliers/advertising agencies/ event management companies associated with the promotion of this Event, as well as the immediate family (spouse, parents, siblings, and children, and each of their respective spouses) and household members of each such employee are not eligible
    4. Prize distribution and delivery
      1. Winners will be notified on their submitted emails about their prizes within 2 weeks after the event gets over on 15th October
      2. Winners will have to revert to our email, with the required info asked from them (mailing address, phone number, etc.)
      3. Winners that don’t revert within 2 weeks of intimation will forfeit their prize
      4. Winners might get the prizes directly shipped to their provided mailing address
      5. The prize will be shipped within 75 working days to the shipping address provided by participant. The Organizer will assume all tariffs and express fees
      6. If an award is not distributed to a winner due to the winner's fault, the winner shall be deemed as having waived the right to claim the award, such as incorrect/incomplete shipping address, wrong phone number, etc.
      7. If the user is found to have used fake IDs or any other unfair mean then that person will be disqualified and the gift will be given to the next eligible winner. This check will continue till we get a decisive winner who won it fairly.
      8. In some cases winner may directly be given a full value coupon for the prize and will have to use that coupon to buy the product from our India site
      9. In case of coupons, the winner will be expected to pay the minimal shipping cost for the product.

  5. Privacy and Personal Information

    Personal information collected from participants will be used by Honor for the purpose of delivering prizes to the winners. Honor shall not sell, share or disclose personal information of participants with third parties, other than third parties engaged by Honor to fulfill the above purposes.

  6. Other Terms and Conditions

    6. Images are for reference purposes only. All test data was obtained during Huawei laboratory tests and is provided for reference only.

    7. By participating in this event, you should and will be deemed to have read, understand and duly agree to our Terms and Conditions.

    8. By participating in this event, you agree and provide consent to Huawei and Honor store to the use of any personal data as provided by you for the purpose of participation to the extent that any personal data provided shall only be processed and be used by Huawei for lawful purpose directly related to the running of events including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and organizing of the events.

    9. By entering into this Event and accepting prize, the winner(s) waives all copyrights, rights of publicity and any related rights and specifically consents to our right to autography, videography, picture, tape or portray him/her as the winner and to exhibit this material in any and all media now existing or hereinafter created, including (without limitation) television, film, radio and print media without any compensation whatsoever for such advertising and publicity. The winner(s) also provide consent for Huawei’s unconditional right to use his/her name, voice r picture or the contents of his/her entry either directly or through Huawei.

    10. Huawei reserves the right at all times to modify or amend the Terms and Conditions of this promotional Event or cancel it with immediate effect without giving any prior notice to any party.

    11. Participant hereby agrees to indemnify and keep Huawei, its parent, affiliate, associated companies, its event management company and their respective directors, officers, employees, contractors and agents, indemnified against any and all kind of damages, losses, claims(including but not limited to third-party claims), injuries, demand, costs, fees, suits, judgments, expenses, fines, penalties, taxes, charges and any other liability of any kind or nature whatsoever imposed by or payable to any statutory authority or by any third-party to the extent they are attributable to any express or implied act, default or omission of the Participants or to any breach or non-compliance by the Participants of any of these terms and conditions (or due to the use or misuse of any product purchased by the Participants.) and/or such liability arising out of any act of omission, commission, fraud, negligence or misconduct by the Participant/s.

    12. This Event and the Terms and Conditions here in shall be governed by the laws of India. Any disputes arising from or in connection with this activity shall be negotiated in good faith. If no agreement has been reached within fifteen (15) days from the date on which the aforementioned negotiation starts, all disputes, controversies or claims in relation to this Terms and Conditions, whether contractual or tortious, shall be referred to the arbitration. The arbitration shall be governed by the provisions of the Arbitration and Conciliation Act, 1996 or any statutory modification or enactment thereof for the time being in force. The place of the arbitration shall be in New Delhi. The arbitration proceedings shall be a sole arbitrator appointed mutually by the Parties and shall be conducted in English language. The award of the arbitration shall be final ancd binding against the Parties. All costs and expenses in respect of the arbitration shall be borne by the non-prevailing Party13. Notwithstanding anything contained herein, in no event shall Honor Store and/or Huawei be held liable in whatsoever manner arising from, in connection with or relating to the promotional event?

    14. Disclaimer:

    a. Huawei shall not be responsible for system outages, delays, equipment malfunctions, errors or data loss of any kind, lost or unavailable connections, or failed, incomplete, garbled or deleted transmissions or other technological difficulties or any other force majeure event that may prevent a Participant from participating in the Event. Further, Huawei will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or entries or Prizes; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the promoter; or (e) any printing or typographical errors in any materials associated with the Event or (f) any delay, damage, non-receipt, lost, misrouted Prizes.

    b. Huawei shall not be liable for delay in delivery of Prizes due to non-availability of stocks or for any other reason beyond its control.

    c. Huawei has the right to cancel entries with incomplete information or illegal content (statements of a racist, sexist or defamatory nature) or statements glorifying violence which could be construed as deriding or insulting or similarly offending specific individuals or groups.

    d. Huawei shall not be liable for any loss or damage due to Act of God, Governmental actions, other force majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.

    e. Huawei reserves the absolute right to amend the terms and conditions of the Event or extend the Event Day or cancel or discontinue the Event or any part thereof without giving any reasons or prior notice.

    f. Event shall be void in State of Tamil Nadu and/or any state/UT where it is prohibited by law. In such case, Huawei shall not be liable to provide any free cash-back, gift(s) or compensation to the Participant on any account.

    g. Failure by Huawei to enforce any of its right at any stage does not constitute a waiver of those rights.

    h. Huawei accepts no responsibility of licensing and copyright issues of the uploaded and/or edited images. Should the Participant have questions about licensing issues and copyright, Participant must contact their appropriate local legal services forum for advice. Any postings of pictures by Participant will be presumed by Huawei as consented by Participant or subject to fulfilment of any IPR related formalities by such Participant. Huawei shall always trust the same in good faith, unless any claim is made by any third party, for which he Participant hereby indemnifies Huawei India for all claims, costs, damages, risks and expenses.

    i. In no event shall Huawei be liable for losses or any incidental or consequential damages arising out of or in connection with the Event, its services or this agreement (however arising, including negligence). Huawei shall not be responsible for any product or service liability of any kind.

    j. In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the Event, these Terms and Conditions shall prevail over all such other instructions, rules and conditions.

    15. Intellectual Property Rights

    All rights, title and interest including but not limited to the Intellectual Property Rights in the promotional material(s) and any/all registrations received shall vest solely and exclusively with Huawei at all times and Huawei shall be entitled to use the database of the entries received or any information in any media for future promotional, marketing and publicity purpose without any further reference or payment or compensation to Participant. Participant shall be solely responsible for any consequences which may arise due to any kind of infringement of copyrights or any kind of intellectual property rights belonging to any other person/ entity etc. and also undertake to indemnify Huawei and its officers, directors, employees etc. on the happening of such an event (including without limitation cost of attorney, legal charges etc.) on full indemnity basis.

    16. Event Sponsor:

    This Event is sponsored by HuaweiTelecommunications (India) Company Private Limited, 7th Floor, Tower – A, SpazeI-Tech Park, Sohna Road, Sector 49, Gurugram, Haryana, 122018. The Sponsor reserves the right to cancel, terminate or modify the promotion/campaign/Contest if it cannot be operated, conducted or completed as planned, for any reason. For any questions regarding the Contest, please contact Huawei on email id: All endeavors shall be made to address your queries. However, it is clarified that no response shall not be construed as a deficiency or an act of omission on the part of Huawei.

Terms of Use of Website


1. These Terms of Use (the “Terms of Use”) based on which you may use this website (the “Website”), are designed, operated and maintained by Huawei Telecommunications (India) Co., Pvt., Ltd. (“We/Us/Our/ Huawei”). You may use the Website as a guest or as a registered user. By using the Website, you indicate that you accept these Terms of Use unconditionally and that you agree to abide by them. Your use of any part of the Website constitutes your acceptance of these Terms of Use, which takes effect from the time on which you first use the Website. If you do not agree with these Terms of Use, you should cease using the Website immediately.

2. We reserve the right to change these Terms of Use at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Website after changes are posted constitutes your unconditional acceptance of the amended Terms of Use.

3. You agree and acknowledge that Huawei is only a facilitator and is not a party to or controls in any manner, any transaction(s) on the Website. Accordingly, the contract of sale of products through the Website shall be strictly between you and the seller(s) on the Website.

4.You agree to comply at all times with any and all instructions for use of the Website, which We make from time to time.

5. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content at any time without notice to you.

6. You must be 18 years of age or older to access or use the Website. If you are a minor i.e. under the age of 18 years, you may use the Website only with the involvement of a parent or guardian.

Intellectual Property Rights and Limited License for the Website

1. All contents on this Website and intellectual property rights therein exclusively belong to Huawei, unless otherwise stated. Without prior written consent of Huawei or other parties, any content on the Website shall not be reproduced, distributed, photocopied, played, linked or transmitted with super-links, loaded into other servers in "mirroring method", stored in information retrieval system, or otherwise used for any commercial purpose by any person by any means.

2. All trademarks and other marks displayed, mentioned or otherwise used in this Website are property of Huawei, its affiliates or its content suppliers. You are not permitted to use any of these trademarks or logos in any way without explicit prior written permission of Huawei or such third party as applicable.

3. Contents of this Website such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software etc. are exclusive properties of Huawei, its affiliates or its content suppliers and are protected by Indian and international copyright, authors' rights and database right laws. You are not permitted to extract or utilize the contents or any part thereof or develop/create any deceptively similar content, mark, logo etc., in any way, without explicit prior written permission of Huawei or such third party as applicable.

4. Huawei grants you a limited license to access and make personal use of this Website for downloading or reproducing content for private and non-commercial purposes (provided, however, that such use shall not include any revision or change(s) whatsoever to the content and intellectual property rights and other proprietary rights declarations shall be retained in the same form and manner as on the original).

Product Disclaimer

1. Huawei shall not be liable/ responsible for any breach of conditions, representations or warranties by the seller(s), manufacturer(s), distributor(s) or any entity or person involved in any transaction relating to the product(s) and hereby expressly disclaim all responsibilities/ liabilities to this effect.

2. Huawei shall not mediate or resolve any dispute or disagreement between/amongst you and seller(s) or manufacturer(s), distributor(s) or any entity or person involved in any transaction relating to the product(s).

3. This Website and contents thereof are provided for your convenience only. Although Huawei has attempted to provide accurate information on this Website, it assumes no obligation or responsibility regarding the accuracy of the information whatsoever. Huawei may change the contents available on this Website or the products mentioned at any time without notice.

4. All information provided on this Website is provided on "as is where is" basis without warranties, guarantees or representations of any kind. Huawei hereby expressly disclaims, to the fullest extent permitted by law, all express, implied, statutory or other warranties, guarantees or representations, including but not limited to, the implied warranties of merchantability, fitness/ suitability for a particular purpose or legality of the products.

Availability of the Website, Security and Accuracy

1. Whilst We endeavor to make the Website available 24 hours a day, We cannot be liable if for any reason the Website is unavailable at any time or for any period. We make no warranty that your access to the Website will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, We may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

2. Access to the Website may be suspended or withdrawn from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of the Website or content thereof for any reason.

3. We do not warrant that the Website will be compatible with all hardware and software which you may use. We shall not be liable for damage to or viruses or other code that may affect any computer equipment, software, data or other property as a result of your access to or use of the Website or your obtaining any material from or as a result of using, the Website. We shall also not be liable for the actions of third parties.

4. Whilst We endeavor to ensure that information and materials on the Website are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and to the extent permitted by law, We do not accept any liability for any errors or omissions. This shall not affect any obligation which We may have under any contract that We may have with you to provide you with services, including any obligation that We may have under that contract to provide you with accurate information and advice, and which We may do through a secure part of the Website available to people who use the appropriate password.

5. Materials contained on the Website are provided for information purposes only and the same does not constitute any commitment or guarantee or obligation by Us.

6. Only authorized users can have access to and make use of password protected and/or secure areas of this Website. You are responsible for maintaining confidentiality of your Account and password and for restricting access to your computer to prevent unauthorized access to your Account. You agree to accept responsibility for all activities that occur under your Account or password. Unauthorized users attempting to access such areas may be subject to prosecution.

Registration on the Website

If you would like to submit an order to the Website to purchase one of the products listed on the Website, you will need to register for an account on the Website (an “Account”) which you will be able to access on the Website through the “My Account” part of the Website.

1. Once you register with the Website, you will be asked to create a username for, allocate a password to and submit your personal data for your Account. You must keep the password confidential and immediately notify us if any unauthorized third party becomes aware of that password or if there is any unauthorized use of your email address or your Account or any breach of security known to you.

2. You acknowledge and agree that in connection with the registration of your Account, We are entitled to collect information, including but not limited to any personal data. Usage of such information shall be in accordance with the terms of Our Privacy Policy and applicable laws.

3. Your must be registered with a valid personal email address that you access regularly so that, among other things, administration emails can be sent to you.

4. You must not use the Website in any way that causes or is likely to cause the Website or access to it to be interrupted, damaged or impaired in any way. We reserve the right to disable your Account, if your actions disrupt or are likely to disrupt the Website in any way and you agree to use the Website for lawful purposes only.

5. When you register for an Account, and whenever you log on to your Account thereafter, you have the option to sign up to receive and to opt out of receiving information emails. You are able to unsubscribe such information emails at any time by logging in to your Account or by sending an email to unsubscribe.

(i)The process of registering new users shall improve, by separately design a tick box with the wording (you can modify and give us for confirmation) “you agree to receive from time to time, our exciting promotion and discount information by email”

(ii)In the user panel of the website, give the users with option to opt out for such email communications

(iii)In each of this kind of emails sent to the end users, you should provide a link at the bottom to allow the users to “unsubscribe to these emails”

6 You may access information relating to your order submitted on the Website by logging in to your Account. You will be able to view information relating to your completed, open or recently dispatched orders and manage and save your address information, any bank details and any newsletter or information system to which you may have subscribed.

User Content

1. Users of this Website may post reviews, comments and other content; which is not illegal, obscene, abusive, threatening, defamatory, objectionable, inaccurate, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, and does not contain software viruses or any form of spam". Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.

2. Since Huawei does not control or pre-screen the User Content, Huawei makes no warranty of the accuracy, integrity or quality of any User Content, and you acknowledge that you may be exposed to User Content that you may find to be objectionable, indecent or inappropriate. Notwithstanding the above, Huawei reserves the right to pre-screen, filter, restrict, block, move, refuse, modify or remove User Content at any time at its sole discretion, without prior notice. You may report to Huawei any content that you find vulgar, offensive, objectionable, indecent or inappropriate and Huawei may take any action it deems fit.

3. License for User Content: You hereby grant to Us an irrevocable, royalty-free, worldwide, assignable, sub-licensable license to use (in accordance with the Terms of Use and applicable laws), any material which you submit to Us or post on the Website for the purpose of use on the Website or for generally marketing our services (by any means and in any media).


You shall indemnify and hold harmless Huawei, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand or actions including reasonable attorney's fees, initiated/ made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use or any document(s) incorporated by reference or your violation of any law, rules, regulations or the rights of a third party.


Your relationship with Huawei is on a principal to principal basis and by accepting these Terms of Use you agree that Huawei does not have control of or liability for the products that are listed on the Website. Huawei does not guarantee the identity or credentials of any user nor does it ensure that a seller will complete a transaction. You hereby expressly release Huawei and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or any other consequence (legal or otherwise) of any of the actions/inactions of the sellers or other users of the Website.

Limitation of Liability

1. To the extent permitted by law, our total liability to you or any third party in relation to the use of this Website and/or any corresponding transactions made on the Website shall in no circumstances exceed ten percent (10%) of the aggregate amount paid by you to Us in the twelve (12) months preceding any cause of action arising.

2. You further acknowledge that We shall not have any liability (whether in contract or tort for negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Website or any material in it or accessible from it or from any action or decision taken as a result of using the Website or any such material, for any indirect or consequential losses, damages, costs or expenses; loss of actual or anticipated profits; loss of contracts; loss of use of money; loss of anticipated savings; loss of revenue; loss of goodwill; loss of reputation; loss of business; loss of operation time; loss of opportunity; or loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or We had been advised of the possibility of you incurring such losses.

Third Party Websites

1. We provide links to the websites of affiliated companies and certain other businesses, but We have no control over the content of such linked sites and accept no responsibility thereon. Such linked sites are provided on “as is where is” basis for your convenience only with no warranty, express or implied, for the information provided within them. You should carefully review the privacy policy and other terms of use of these linked sites and access to the same shall be at your own discretion and risk. We do not provide any endorsement or recommendation of any third party site to which the Website provides a link.

2. We hereby grant to you a revocable, non-exclusive, royalty-free license to provide a link on your website to the home page of Our Website, provided that you do so in a fair and legal way without damaging Our reputation or taking advantage of it. In particular: (a) you shall not make any warranties or representations about Us, Our services or Our policies except with Our prior express written authorization; (b) you shall not say anything that is false, misleading, derogatory or offensive about Us or Our services or policies; (c) you shall not falsely suggest (expressly or implied) that We have endorsed your website or We are associated with it in any manner whatsoever; (d) you shall not provide Our Website’s link in connection with sale or purchase of replicas, counterfeits or other IPR infringing goods/services or items otherwise unauthorized; and (e) you shall not provide Our Website’s link in connection with content that is vulgar, offensive, objectionable, indecent or inappropriate.


If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent that a particular term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

Governing Law and Dispute Resolution

These Terms of Use shall be governed and construed in accordance with the laws of India. Any claims or dispute arising herein from these Terms of Use shall be submitted to the exclusive jurisdiction of the courts in Delhi.

Contact Us

Please contact Us for any questions or comments regarding this Website by email

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Huawei Telecommunications (India) Co., Pvt., Ltd.


Statement About HiHonor and Privacy

The HiHonor website is a discussion forum and service platform operated by Huawei Telecommunications (India) Co., Pvt., Ltd. (hereinafter referred to as "we" or "Huawei") that provides you with user login, product browsing, online reservation, online purchase, service inquiry, advertisement, trade-in, user comment, user inquiry, logistics, and distribution services, as well as product information, usage tips, and EMUI resources for Honor and other third-party products. Huawei Telecommunications (India) Co., Pvt., Ltd. is a company duly incorporated and existing under the laws of India, with its registered office located at 7th floor, Tower-A, Spaze I Tech Park, Sohna Road, Sector-49, Gurgaon-122018, India.

We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry’s well-established safety standards.

The HiHonor website is not intended for use by children under the age of 13. If you are aged under 13, you need your guardian to agree to your use of the HiHonor website and agree to relevant terms thereof.

1.What Data do We Collect About You

We shall only collect and use your personal information for the purposes described in this Statement. Personal data means any information that enables Huawei to identify you as a user.

We will collect and process the following data:

    -Device information, including unique identifiers (such as its “IMEI”), and device model.

    -Network information, including IP address.

    -Account information, including your email address, phone number, user name, profile picture and HUAWEI ID.

    -Order information, including your email, postal code, phone number, shipping address, billing address, user name, and delivery tracking number.

    -How you use and interact with our websites, including the pages you visit.

    -Other relevant information that you have submitted to us, including comments, questions and feedback, as well as your forum posts, comments, likes, shares, and votes.

2.How Do We Use Your Data

To provide you with the services you have subscribed to and fulfill contractual obligations, we will use and process your personal data. Your personal data will be processed to implement core functionalities for services such as user login, product browsing, online reservation, online purchase, service inquiry, advertisement, trade-in, user comment, user inquiry, logistics, and distribution, as well as to provide you with product information, usage tips, and EMUI resources for Honor and other third-party products.

If you provide your consent, we will also use your personal data for the following purposes:

    -Marketing: We may send you commercial and promotional offers you may be interested in through your email address.

However, by unsubscribing from advertisements through the unsubscription link in the email, or by referring to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options", you reserve the right to withdraw your consent to the above mentioned processing.

Huawei will process your order information for the purposes of after-sales, tax, and financial-related services in accordance with the applicable laws and regulations.

As part of the order fulfillment services, we will obtain your delivery tracking number from the third-party service provider, so that you can track the shipping status of your purchase.

As part of the forum services, if you enable the feature, we will obtain your following information from Facebook, Twitter, or Google: your profile picture and username, so that you can quickly log in to the HiHonor website and forums using your Facebook, Twitter, or Google account.

We may use third-party tools to send you commercial and promotional offers you may be interested in through your email address.

You can unsubscribe from the advertisements through the unsubscription link provided in the email, or refer to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options".

3.How Long do We Store Your Data

We retain your personal data for no longer than is necessary for the purposes defined in this Statement. Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.

As part of the HiHonor website services, the specific retention time of your personal data is as follows:

If you deactivate your account, we will delete your corresponding personal information, including device information, network information, account information, operation records, and so on. Your order information is used for the purposes of after-sales, tax, and financial-related services, and will be retained for 7 years. If you deactivate an account or voluntarily delete an order during the data retention period, Huawei reserves the right to retain the transaction records in the background until the end of the retention period.

In addition, if we discontinue our products or services, we will notify you in the form of a push notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time.

4.Do We Share Your Data

4.1Disclosure to Third Parties

1) Online consultation

When you use the livechat online consultation software on the HiHonor website, the third-party provider livechat. requires to collect your following information: your username, email address, and chat history.

If you do not provide such information, customer service personnel will not be able to receive your online inquiries, nor provide you with online consulting services

2) Online payments

When you pay for purchases on the HiHonor website, your billing address, phone number, email address, postal code, username, and HUAWEI ID will be provided to CCA for the purposes of payment process and risk control to ensure the security of your payments and prevents theft, fraud, and other security hazards.

This also ensures the security of your payments and prevents theft, fraud, and other security hazards.

If you do not provide such information, you will not be able to complete the online payment

3) Logistics delivery

After your purchase is complete, your shipping address, billing address, phone number, email address, postal code, and user name will be provided to Logistic partner for postal service or parcel delivery service.

If you do not provide such information, you will not be able to complete the order.

4) Google Analytics

To better analyze user data, the HiHonor website may utilize Google Analytics, a web analytic service offered by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

By processing your visit data (cookies) generated from HiHonor, Google Analytics can determine whether you are a new or returning user and store the information to Google servers in the USA.

To learn more about how Google Analytics processes your personal data, please refer the Google Privacy Policy:

You can also prevent Google Analytics from accessing your visit data by modifying the settings in your web browser. However, this may disable certain features on the website. To prevent Google Analytics from accessing your visit data, use the following links to download and install the plug-in for your web browser:

If you activate IP anonymization on the website, Google will truncate your IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be sent to and truncated by Google servers in the USA. On behalf of Huawei, Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address sent by your browser within Google Analytics with any other data held by Google.

4.2Disclosures related to legal requirements and business transactions

Huawei may share your data in response to a legal process or request from a competent authority based on applicable laws or in connection with a legal proceeding or process.

Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group or other company.

5.What are Your Rights and Options

In order for you to more easily access, correct, and delete your personal information during the course of using the HiHonor website, and guarantee your right to withdraw your consent regarding personal information usage, we have added the relevant operation settings in the website. You can refer to the following guidelines to operate.

5.1 Accessing your personal information

1.Accessing profile information

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Check and view your personal information.

2.Accessing account information

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Check and view your account information.

3.Accessing address information

(1)Click your profile picture on the HiHonor website.

(2)Click More addresses.

(3)Check and view your personal information.

4.Accessing member rights information

(1)Click your profile picture on the HiHonor website.

(2)Click Subscriptions/Coupons/Reviews.

(3)Check and view the rights of members.

5.Accessing shopping cart information

(1)Click the shopping cart icon.

(2)Check and view your shopping cart.

6.Accessing order information

(1)Click your profile picture on the HiHonor website.

(2)Click Orders/Return/Refund.

(3)Check and view your orders.

7.Accessing forum information

(1)Log in to the forum on the HiHonor website.

(2)Click your profile picture on the HiHonor website.

(3)Check and view your points, posts, questions, answers, snapshots, followers and followings, comments, private messages and system information.

5.2 Extracting your personal information to external devices

1.Data subjects request

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Click Set.

(5)Click Data subject request.

(6)Make data subjects request.

5.3 Deleting your personal information

1.Delete account information

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Delete your account information.

2.Delete address information

(1)Click your profile picture on the HiHonor website.

(2)Click More addresses.

(3)Click X under Saved Addresses.

(4)Delete your address.

3.Delete shopping cart information

(1)Click the shopping cart icon.

(2)Click X on the shopping cart offering list.

(3)Delete selected products on the list.

4.Delete order information

(1)Click your profile picture on the HiHonor website.

(2)Click Orders.

(3)Click DELETE ORDER in the order list.

(4)Delete selected orders.

5.Delete forum information

(1)You can contact the administrator or moderator to delete a post or comment in forums on the HiHonor website.

5.4 Changing your personal information

1.Change account information

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Change your account information.

2.Change address information

(1)Click your profile picture on the HiHonor website.

(2)Click More addresses.

(3)Click Edit under Saved Addresses.

(4)Change your address information

3.Change forum information

(1)Log in to the forum.

(2)Click your profile picture to enter the Account center.

(3)Click the profile picture to access the personal information screen of your HUAWEI ID.

(4)Change your personal information.

5.5 Managing your consent

1.Guidelines on Unsubscription

(1)Click your profile picture on the HiHonor website.

(2)Click Subscriptions.


(4)Follow the instruction to unsubscribe from selected services.

2.Withdrawal of consent in forums

(1)Log in to the forum on the HiHonor website.

(2)Click your profile picture to enter the Account center.

(3)Click DISAGREE to withdraw your consent.


1.Deregistering HUAWEI ID

Note: Once an account is deactivated, it can no longer be used or restored.

In addition, you will not be able to recover any of your personal information from Hihonor, Huawei services, third-party apps, or games.

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Click Delete account.

(5)You can deregister HUAWEI ID

6.How to Contact Us

You can contact us through the customer service hotline: 18002109999 or through the online customer service.

If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by Huawei, please contact our Data Protection Officer whom you can reach via

If you still have some questions about the personal data privacy, you can click the the below link to contact our third party dispute settlement (free):

Huawei India headquarters address:

Huawei Telecommunications (India) Co., Pvt., Ltd.

7th floor, Tower-A, Spaze I Tech Park, Sohna Road,

Sector-49, Gurgaon-122018, India.

Tel: +91-124-4774700

Fax: +91-124-4774863

Email ID-

If you believe your information was not processed in accordance with this privacy statement or applicable laws and regulations, you can file a complaint with your local data protection agency.

7.How Do We Update this Statement

If our method of processing personal data changes, users will be informed in advance through official web posts.

Last updated: 18th, June 2018

IMPORTANT: This privacy statement is about the privacy commitment of the HiHonor website. For more information, please read the Huawei Consumer Business Privacy Statement.

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