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Honor 9A “Call and Win” Contest Terms & Condition


Honor 9A “Call and Win” Contest- Terms and Conditions

We are thrilled to announce our exciting “Call and Win” Contest. Every Participants who has purchased the Honor 9A mobiles will be eligible to win assured prize of Amazon Voucher worth 500 INR

Also all Participants will get assured benefits i.e., Honor’s VIP Service benefits and free subscription of Hungama Music App for three (3) months. This Contest will be live from “Aug.19th to Sep.05th .

This Contest is sponsored by Huawei Telecommunications (India) Co. Pvt. Ltd. 9th Floor, Capital Cyberscape, Gurugram, Manesar, Urban Complex, Sector-59, Ullahwas, Gurugram-122011, Haryana –India, hereinafter referred to as “Huawei India” or “Sponsor” “Honor India”. Participation constitutes participants’ full and unconditional agreement to these Huawei India’s official rules and Sponsor’s decisions, which are final and binding in all matters related to this Contest. Winning a prize is contingent upon fulfilling all requirements set forth herein.


Participants must have purchased ‘Honor 9A (‘Device’). In order to participate in the Contest, all customers (who purchased Honor 9A during Contest period) are required to follow the below mentioned steps:

  1. Call Honor India Hotline (1800-210-9999) and provide your information.
  2. Ask us to support in device set-up.
  3. Provide the serial number of your device.

To avail Free Subscription of Hungama Music App:

  1. Call HONOR Hotline at 18002109999, and confirm the device (for confirmation purpose user may be requested to provide the serial number of his/her device) and request for a unique coupon code to activate the free 3 month Hungama subscription pack.
  2. HONOR Hotline representative can ask for personal information such as contact number and email address to send the coupon code to either the registered mobile number or email address.
  3. After obtaining the coupon code, user would be required to download Hungama App from Huawei AppGallery.
  4. After downloading the app, when user will open the app, he/she would be requested to register by entering name, mobile number, email ID, Facebook account or by Google account (for more information on register guidelines, refer to the available information in Hungama App).
  5. User would be required to redeem the promo code sent by Honor to activate free three (3) months Hungama Music subscription pack.

    1. The Contest is open to residents of India (except Tamil Nadu, in view of the provisions of the Tamil Nadu Prize Scheme (Prohibition) Act’1979, and any other region where a lucky draw or similar campaign is prohibited) above the age of 18 years, having a valid email address. The Sponsor has the right to verify the eligibility of each entrant (hereinafter referred to as “Participant”.)
    2. Only one entry will be accepted per Participant. Multiple entries from the same person will be disqualified. Any Participant reasonably suspected of having created multiple email accounts for the purpose of entering the Prize/gifts shall be disqualified. Counterfeit entries like duplicating, copying other entries etc. will not be considered. The entries have to be original.
    3. Employees of Huawei India, their subsidiaries and affiliates, or of other companies associated with the promotion of this Contest, as well as the immediate family (spouse, parents, siblings, and children, and each of their respective spouses) and household members of each such employee are not eligible.


    1. The Contest period will be live for (3) weeks starting from 19th August' 2020 to 5th September' 2020. The Contest period is subject to change at the absolute discretion of the Sponsor.
    2. The Sponsor shall not be responsible if some entry is not submitted or is lost due to any network problems such as breakdown of machinery, unclear network, disruption in the network and/or the cost(s) charged by the network operator(s) or non-compliance to pre-requisites (ex. hashtags). Any dispute in connection to the same shall be settled between the Participants and the network operator without involving the Sponsor.


    1. Subject to terms and conditions of this Contest, all qualified Participants will get assured prize worth Rs. 500/- (Rupees Five Hundred only).
    2. All qualified Participants will also get assured gifts i.e., Honor VIP Service benefits* and free subscription of Hungama Music App** for three (3) months.
    3. ** T&Cs for Three Months Free Subscription of Hungama Music App
      1. Existing Hungama Music App Users on any paid plan are not eligible for this offer. Only New Hungama Music Users with No Paid plans are eligible for this offer.
      2. For claiming the offer users need to download & sign up on Hungama Music App and connect with Honor customer support to get the unique coupon code.
      3. Sign up using Mobile number/Email or existing Google/Facebook account.
      4. Coupon code is valid for one year, however subscription is valid for three months only
      5. Your sign up details are used as your login identity for all login purposes and acts as your username. Any existing logins with the same email id will not be able to avail the offer.
      6. For any support related to coupon redemption issues, please contact Honor Support at 18002109999.  In case of any technical issues related to Hungama app or related services, please write to or call them on + 91 22 6666 4646 (9AM-9PM, Monday-Saturday).
      7. Offer once availed cannot be refunded, cancelled or transferred.
    4. The winners shall be selected by Honor India, and will be notified separately by the representatives/agents of the Sponsor via email, contact numbers.
    5. If the winner’s email account or phone number or serial number of device, is found to be suspicious or suspected of having created multiple email accounts for the purpose of entering the Contest, such winners shall be disqualified and the Sponsor has the rights to forfeit the prize of the winner.
    6. The terms and conditions of the Contest will be at the discretion of the Sponsor and shall be shared in advance with the winners. The same can be subject to alterations or amendments at any point of time.
    7. The Prize is subject to variation at the discretion of the Sponsor and the Sponsor may substitute a Prize of equal or lesser value or any merchandise as suitable to the Sponsor. Any change will be final and binding upon every entrant in the Contest, and may not be communicated to the Participants. The winners must accept their Prize in that form. The Prize is non-negotiable, non-transferable, non-refundable, and not exchangeable for cash credit or kind, either in part or in full except at the sole and absolute discretion of the Sponsor. The Prize cannot be sold or bartered.
    8. The Prize for the Contest will be given to the winners as set out in the terms. The prizes will be dispatched for delivery via Email by HONOR after 48 Hours post validating customer’s information, provided winner share his/her details required for dispatching gift.
    9. The Sponsor shall not be liable in any way for any failure or breach by any party in connection with the Contest and/or Prize and accepts no responsibility for any loss suffered by an entrant arising from the Contest or Prize.
    10. Blacklisted users will NOT be able to win any prize. If we deduce that a counterfeit or duplicate account of same ownership has been made by the blacklisted user, then we hold the right to disqualify him/her without any official notice or without proving the subsequently made fake account.
    11. On any gift/s given to customer under “Call and Win” Contest, Honor India will not provide any warranty service.

    The Prize is subject to:

    1. Any rules and regulations pertaining to where the winners are a resident; and - the terms and conditions of any third party supplier of the Prize, if any.
    2. The Sponsor reserves the right in its sole and absolute discretion to deal with the Prize in any manner if it is unclaimed or for any reason the winner is unable to avail the same. Participants and winners will keep the Sponsor indemnified in respect to any and all such claim.
    3. The Prizes must be redeemed in a manner set forth by HONOR India while announcing the winner. In the event that any prize is returned as undelivered, HONOR India reserves the right to disqualify the winner.
    4. In the event of a dispute concerning any aspect of this Contest, the decision of Huawei India will be final and binding, and no correspondence whatsoever will be entertained.
    5. If the winner cannot be contacted (for confirmation purposes) or the prize is unclaimed or for any whatsoever reason that HONOR India may choose not to disclose the winners. HONOR India reserves the right to withdraw the prize from the winner or award the prize to the next eligible participant and/or dispose of the prize in any manner it deems fit, at its sole discretion.
    6. No cash alternative to the prizes will be offered. The prizes are not transferable and/or exchangeable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
    7. All prize images are for reference only. Prizes shown and/or represented for the running of this Contest shall be subjected to availability. Any imposition of taxes, fees, and any other costs associated with the acceptance and use of the Prizes are the sole responsibility of the prize winner(s).


    1. This Contest is only applicable on devices purchased from authorized reseller.
    2. HONOR India doesn’t claim responsibility for any content uploaded or shared throughout the Contest. Participants are bound to be accountable for any activity that reaches beyond the tenets of this Contest.
    3. HONOR India reserves the right to change the Terms and Conditions of this Contest at any time without prior notice.
    4. HONOR India reserves the right to use the images posted by the Participants on social media and website without any clause of rights.


    1. Unless prohibited by law, Participants agree to allow the use of their name, voice, city/state of residence, photograph, and/or likeness for advertising and/or trade and/or any other purpose in any media or format now or hereafter known without further compensation, permission or notification by the Sponsor.
    2. The Contest is subject to state and local laws and regulations and is void where prohibited by law. In the event that the operation, security, or administration of the Contest is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, the Sponsor may, in its sole discretion, either: (a) cancel or terminate the Contest; (b) suspend the Contest to address the impairment and then resume the Contest in a manner that best conforms to the spirit of these official rules; Huawei India reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Contest or to be acting in violation of these Official Rules or in an unsportsman like or disruptive manner. Any attempt by any person to undermine the legitimate operation of the Contest may be a violation of criminal and civil law, and, should such an attempt be made, the Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law.
    3. Failure by HONOR India to enforce any term of these official rules shall not constitute a waiver of that provision. In the event that HONOR India is prevented from continuing with the Contest or the integrity and/or feasibility of the Contest is severely undermined by any event beyond the control of HONOR India, including but not limited to fire, flood, epidemic, earthquake, explosion, labor dispute or strike, act of God or public enemy, satellite or equipment failure, riot or civil disturbance, war (declared or undeclared), terrorist threat or activity, or any federal, state or local government law, order, or regulation, order of any court or jurisdiction, infection by computer virus, unauthorized intervention, technical failures or other cause not reasonably within the control of the Sponsor (each a “Force Majeure” event or occurrence), Huawei India shall have the right, in its sole discretion to abbreviate, modify, suspend, cancel or terminate the Contest without any further obligation.
    4. By participating in the Contest, Participants agree to release and hold harmless the Sponsor, its parent and related companies, and their respective officers, directors, employees, and agents (the “Released Parties”) from and against any claim or cause of action arising out of participation in the Contest or receipt or use of any prize, including, but not limited to: (a) unauthorized human intervention in the Contest; (b) technical errors related to computers, servers, providers, or telephone or network lines; (c) printing errors; (d) lost, late, postage-due, misdirected, or undeliverable mail; (e) errors in the administration of the Contest or the processing of entries; or (f) injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from Participants’ participation in the Contest or receipt or use of any product. Participants further agrees that in any cause of action, the Released Parties’ liability will be limited to INR 1000/- INR One Thousand Only, and in no event shall the Released Parties be liable for attorney’s fees. The Participants waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, business, profit or loss, direct, or indirect damages. The Participants agrees that the Released Parties have made no warranty, representation or guarantee, expressed or implied, in fact or in law, relating to any product being subject matter of this Contest.
    5. Any inappropriate comment will be removed, and the user will be banned from making any further comments. No explanation for such an action will be required to be provided by HONOR India.


    By entering this Contest, each Participants agrees to indemnify, release, and hold harmless the Sponsor and its parent, affiliate and subsidiary companies, from any liability, damages, losses, claims, demands, costs, suits, judgments, penalties and expenses of any kind or nature whatsoever imposed by or payable to any statutory authority or by any third party to the extent they are attributable to any express or implied act, default or omission of the Participants or to any breach or non-compliance by the Participants of any of these terms and conditions. (Or due to the use or misuse of any product purchased by the Participants.)


    The Sponsor and its parent, affiliate and subsidiary companies do not make any warranties, express or implied, as to the condition, fitness or merchantability of the product. The Sponsor and its parents, subsidiaries, affiliates, advertising and promotional agencies, and all their respective officers, directors, employees, representatives, and agents disclaim any liability for damage to any computer system resulting from access to or the download of information or materials connected with this Contest.


    1. The Participant agrees and provides consent to Huawei India to the use of any personal data as provided by the Participants for the purpose of participation in this Contest in line with the Information Technology Act’2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to the extent that any personal data provided shall only be processed and be used by Huawei India for lawful purpose directly related to the running of this Contest including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and organizing of this Contest.
    2. By providing personal data, Participants indicates that you have read, understood and agreed to be bound by Huawei’s Privacy Policy stated at The Participants agrees that Huawei India and/or its agent and/or its third-party service providers may contact them by telephone, email or such other method in connection with this Contest.
    3. Winners may be required to participate in a photo taking session during the issuance of the Prizes as collection proof upon collecting the prize.
    4. In accepting the Prizes, the winner(s) agree to participate and cooperate as required in all editorial activities relating to the Campaign. The winners agree to grant Huawei a perpetual and non-exclusive license to use such footage and photographs, voice, biographical information and/or statements, at any time or times, in all media types worldwide for advertising, trade, publicity and promotional purposes and the winners will not be entitled to any fee for such use.


    This Contest is sponsored by Huawei Telecommunications (India) Co. Pvt. Ltd. 9th Floor, Capital Cyberscape, Gurugram, Manesar, Urban Complex, Sector-59, Ullahwas, Gurugram-122011. For any questions regarding the Contest, please contact Huawei India on All endeavors shall be made to address your queries. However, it is clarified that no response shall not be construed as a deficiency or an act of omission on the part of Huawei India.


    This Contest is governed by the applicable Indian Laws and subject to exclusive jurisdiction of the Court at New Delhi only. All disputes, controversies or claims in relation to this Contest, whether contractual or tortious, shall be submitted to arbitration as per the Arbitration and Conciliation Act, 1996 and any amendments thereof and the Rules framed there under. The seat and place of the arbitration shall be in New Delhi, India. The arbitration proceedings shall be conducted by a sole arbitrator appointed mutually by the Parties and language shall be in English. The award of the arbitration shall be final and binding on the parties. All costs and expenses in respect of the arbitration shall be borne by the non-prevailing party.

    Disclaimer: Trademarks, product, services and company/ brand names are property of  their respective owners.

Terms of Use of Website


1. These Terms of Use (the “Terms of Use”) based on which you may use this website (the “Website”), are designed, operated and maintained by Huawei Telecommunications (India) Co., Pvt., Ltd. (“We/Us/Our/ Huawei”). You may use the Website as a guest or as a registered user. By using the Website, you indicate that you accept these Terms of Use unconditionally and that you agree to abide by them. Your use of any part of the Website constitutes your acceptance of these Terms of Use, which takes effect from the time on which you first use the Website. If you do not agree with these Terms of Use, you should cease using the Website immediately.

2. We reserve the right to change these Terms of Use at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the Website after changes are posted constitutes your unconditional acceptance of the amended Terms of Use.

3. You agree and acknowledge that Huawei is only a facilitator and is not a party to or controls in any manner, any transaction(s) on the Website. Accordingly, the contract of sale of products through the Website shall be strictly between you and the seller(s) on the Website.

4.You agree to comply at all times with any and all instructions for use of the Website, which We make from time to time.

5. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content at any time without notice to you.

6. You must be 18 years of age or older to access or use the Website. If you are a minor i.e. under the age of 18 years, you may use the Website only with the involvement of a parent or guardian.

Intellectual Property Rights and Limited License for the Website

1. All contents on this Website and intellectual property rights therein exclusively belong to Huawei, unless otherwise stated. Without prior written consent of Huawei or other parties, any content on the Website shall not be reproduced, distributed, photocopied, played, linked or transmitted with super-links, loaded into other servers in "mirroring method", stored in information retrieval system, or otherwise used for any commercial purpose by any person by any means.

2. All trademarks and other marks displayed, mentioned or otherwise used in this Website are property of Huawei, its affiliates or its content suppliers. You are not permitted to use any of these trademarks or logos in any way without explicit prior written permission of Huawei or such third party as applicable.

3. Contents of this Website such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software etc. are exclusive properties of Huawei, its affiliates or its content suppliers and are protected by Indian and international copyright, authors' rights and database right laws. You are not permitted to extract or utilize the contents or any part thereof or develop/create any deceptively similar content, mark, logo etc., in any way, without explicit prior written permission of Huawei or such third party as applicable.

4. Huawei grants you a limited license to access and make personal use of this Website for downloading or reproducing content for private and non-commercial purposes (provided, however, that such use shall not include any revision or change(s) whatsoever to the content and intellectual property rights and other proprietary rights declarations shall be retained in the same form and manner as on the original).

Product Disclaimer

1. Huawei shall not be liable/ responsible for any breach of conditions, representations or warranties by the seller(s), manufacturer(s), distributor(s) or any entity or person involved in any transaction relating to the product(s) and hereby expressly disclaim all responsibilities/ liabilities to this effect.

2. Huawei shall not mediate or resolve any dispute or disagreement between/amongst you and seller(s) or manufacturer(s), distributor(s) or any entity or person involved in any transaction relating to the product(s).

3. This Website and contents thereof are provided for your convenience only. Although Huawei has attempted to provide accurate information on this Website, it assumes no obligation or responsibility regarding the accuracy of the information whatsoever. Huawei may change the contents available on this Website or the products mentioned at any time without notice.

4. All information provided on this Website is provided on "as is where is" basis without warranties, guarantees or representations of any kind. Huawei hereby expressly disclaims, to the fullest extent permitted by law, all express, implied, statutory or other warranties, guarantees or representations, including but not limited to, the implied warranties of merchantability, fitness/ suitability for a particular purpose or legality of the products.

Availability of the Website, Security and Accuracy

1. Whilst We endeavor to make the Website available 24 hours a day, We cannot be liable if for any reason the Website is unavailable at any time or for any period. We make no warranty that your access to the Website will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, We may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

2. Access to the Website may be suspended or withdrawn from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of the Website or content thereof for any reason.

3. We do not warrant that the Website will be compatible with all hardware and software which you may use. We shall not be liable for damage to or viruses or other code that may affect any computer equipment, software, data or other property as a result of your access to or use of the Website or your obtaining any material from or as a result of using, the Website. We shall also not be liable for the actions of third parties.

4. Whilst We endeavor to ensure that information and materials on the Website are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and to the extent permitted by law, We do not accept any liability for any errors or omissions. This shall not affect any obligation which We may have under any contract that We may have with you to provide you with services, including any obligation that We may have under that contract to provide you with accurate information and advice, and which We may do through a secure part of the Website available to people who use the appropriate password.

5. Materials contained on the Website are provided for information purposes only and the same does not constitute any commitment or guarantee or obligation by Us.

6. Only authorized users can have access to and make use of password protected and/or secure areas of this Website. You are responsible for maintaining confidentiality of your Account and password and for restricting access to your computer to prevent unauthorized access to your Account. You agree to accept responsibility for all activities that occur under your Account or password. Unauthorized users attempting to access such areas may be subject to prosecution.

Registration on the Website

If you would like to submit an order to the Website to purchase one of the products listed on the Website, you will need to register for an account on the Website (an “Account”) which you will be able to access on the Website through the “My Account” part of the Website.

1. Once you register with the Website, you will be asked to create a username for, allocate a password to and submit your personal data for your Account. You must keep the password confidential and immediately notify us if any unauthorized third party becomes aware of that password or if there is any unauthorized use of your email address or your Account or any breach of security known to you.

2. You acknowledge and agree that in connection with the registration of your Account, We are entitled to collect information, including but not limited to any personal data. Usage of such information shall be in accordance with the terms of Our Privacy Policy and applicable laws.

3. Your must be registered with a valid personal email address that you access regularly so that, among other things, administration emails can be sent to you.

4. You must not use the Website in any way that causes or is likely to cause the Website or access to it to be interrupted, damaged or impaired in any way. We reserve the right to disable your Account, if your actions disrupt or are likely to disrupt the Website in any way and you agree to use the Website for lawful purposes only.

5. When you register for an Account, and whenever you log on to your Account thereafter, you have the option to sign up to receive and to opt out of receiving information emails. You are able to unsubscribe such information emails at any time by logging in to your Account or by sending an email to unsubscribe.

(i)The process of registering new users shall improve, by separately design a tick box with the wording (you can modify and give us for confirmation) “you agree to receive from time to time, our exciting promotion and discount information by email”

(ii)In the user panel of the website, give the users with option to opt out for such email communications

(iii)In each of this kind of emails sent to the end users, you should provide a link at the bottom to allow the users to “unsubscribe to these emails”

6 You may access information relating to your order submitted on the Website by logging in to your Account. You will be able to view information relating to your completed, open or recently dispatched orders and manage and save your address information, any bank details and any newsletter or information system to which you may have subscribed.

User Content

1. Users of this Website may post reviews, comments and other content; which is not illegal, obscene, abusive, threatening, defamatory, objectionable, inaccurate, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, and does not contain software viruses or any form of spam". Commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents.

2. Since Huawei does not control or pre-screen the User Content, Huawei makes no warranty of the accuracy, integrity or quality of any User Content, and you acknowledge that you may be exposed to User Content that you may find to be objectionable, indecent or inappropriate. Notwithstanding the above, Huawei reserves the right to pre-screen, filter, restrict, block, move, refuse, modify or remove User Content at any time at its sole discretion, without prior notice. You may report to Huawei any content that you find vulgar, offensive, objectionable, indecent or inappropriate and Huawei may take any action it deems fit.

3. License for User Content: You hereby grant to Us an irrevocable, royalty-free, worldwide, assignable, sub-licensable license to use (in accordance with the Terms of Use and applicable laws), any material which you submit to Us or post on the Website for the purpose of use on the Website or for generally marketing our services (by any means and in any media).


You shall indemnify and hold harmless Huawei, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand or actions including reasonable attorney's fees, initiated/ made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use or any document(s) incorporated by reference or your violation of any law, rules, regulations or the rights of a third party.


Your relationship with Huawei is on a principal to principal basis and by accepting these Terms of Use you agree that Huawei does not have control of or liability for the products that are listed on the Website. Huawei does not guarantee the identity or credentials of any user nor does it ensure that a seller will complete a transaction. You hereby expressly release Huawei and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or any other consequence (legal or otherwise) of any of the actions/inactions of the sellers or other users of the Website.

Limitation of Liability

1. To the extent permitted by law, our total liability to you or any third party in relation to the use of this Website and/or any corresponding transactions made on the Website shall in no circumstances exceed ten percent (10%) of the aggregate amount paid by you to Us in the twelve (12) months preceding any cause of action arising.

2. You further acknowledge that We shall not have any liability (whether in contract or tort for negligence, misrepresentation, restitution or under any legal head of liability) in relation to your use or inability to use or delay in use of the Website or any material in it or accessible from it or from any action or decision taken as a result of using the Website or any such material, for any indirect or consequential losses, damages, costs or expenses; loss of actual or anticipated profits; loss of contracts; loss of use of money; loss of anticipated savings; loss of revenue; loss of goodwill; loss of reputation; loss of business; loss of operation time; loss of opportunity; or loss of, damage to or corruption of, data; whether or not such losses were reasonably foreseeable or We had been advised of the possibility of you incurring such losses.

Third Party Websites

1. We provide links to the websites of affiliated companies and certain other businesses, but We have no control over the content of such linked sites and accept no responsibility thereon. Such linked sites are provided on “as is where is” basis for your convenience only with no warranty, express or implied, for the information provided within them. You should carefully review the privacy policy and other terms of use of these linked sites and access to the same shall be at your own discretion and risk. We do not provide any endorsement or recommendation of any third party site to which the Website provides a link.

2. We hereby grant to you a revocable, non-exclusive, royalty-free license to provide a link on your website to the home page of Our Website, provided that you do so in a fair and legal way without damaging Our reputation or taking advantage of it. In particular: (a) you shall not make any warranties or representations about Us, Our services or Our policies except with Our prior express written authorization; (b) you shall not say anything that is false, misleading, derogatory or offensive about Us or Our services or policies; (c) you shall not falsely suggest (expressly or implied) that We have endorsed your website or We are associated with it in any manner whatsoever; (d) you shall not provide Our Website’s link in connection with sale or purchase of replicas, counterfeits or other IPR infringing goods/services or items otherwise unauthorized; and (e) you shall not provide Our Website’s link in connection with content that is vulgar, offensive, objectionable, indecent or inappropriate.


If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent that a particular term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

Governing Law and Dispute Resolution

These Terms of Use shall be governed and construed in accordance with the laws of India. Any claims or dispute arising herein from these Terms of Use shall be submitted to the exclusive jurisdiction of the courts in Delhi.

Contact Us

Please contact Us for any questions or comments regarding this Website by email

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Huawei Telecommunications (India) Co., Pvt., Ltd.


Statement About HiHonor and Privacy

The HiHonor website is a discussion forum and service platform operated by Huawei Telecommunications (India) Co., Pvt., Ltd. (hereinafter referred to as "we" or "Huawei") that provides you with user login, product browsing, online reservation, online purchase, service inquiry, advertisement, trade-in, user comment, user inquiry, logistics, and distribution services, as well as product information, usage tips, and EMUI resources for Honor and other third-party products. Huawei Telecommunications (India) Co., Pvt., Ltd. is a company duly incorporated and existing under the laws of India, with its registered office located at 7th floor, Tower-A, Spaze I Tech Park, Sohna Road, Sector-49, Gurgaon-122018, India.

We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry’s well-established safety standards.

The HiHonor website is not intended for use by children under the age of 13. If you are aged under 13, you need your guardian to agree to your use of the HiHonor website and agree to relevant terms thereof.

1.What Data do We Collect About You

We shall only collect and use your personal information for the purposes described in this Statement. Personal data means any information that enables Huawei to identify you as a user.

We will collect and process the following data:

    -Device information, including unique identifiers (such as its “IMEI”), and device model.

    -Network information, including IP address.

    -Account information, including your email address, phone number, user name, profile picture and HUAWEI ID.

    -Order information, including your email, postal code, phone number, shipping address, billing address, user name, and delivery tracking number.

    -How you use and interact with our websites, including the pages you visit.

    -Other relevant information that you have submitted to us, including comments, questions and feedback, as well as your forum posts, comments, likes, shares, and votes.

2.How Do We Use Your Data

To provide you with the services you have subscribed to and fulfill contractual obligations, we will use and process your personal data. Your personal data will be processed to implement core functionalities for services such as user login, product browsing, online reservation, online purchase, service inquiry, advertisement, trade-in, user comment, user inquiry, logistics, and distribution, as well as to provide you with product information, usage tips, and EMUI resources for Honor and other third-party products.

If you provide your consent, we will also use your personal data for the following purposes:

    -Marketing: We may send you commercial and promotional offers you may be interested in through your email address.

However, by unsubscribing from advertisements through the unsubscription link in the email, or by referring to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options", you reserve the right to withdraw your consent to the above mentioned processing.

Huawei will process your order information for the purposes of after-sales, tax, and financial-related services in accordance with the applicable laws and regulations.

As part of the order fulfillment services, we will obtain your delivery tracking number from the third-party service provider, so that you can track the shipping status of your purchase.

As part of the forum services, if you enable the feature, we will obtain your following information from Facebook, Twitter, or Google: your profile picture and username, so that you can quickly log in to the HiHonor website and forums using your Facebook, Twitter, or Google account.

We may use third-party tools to send you commercial and promotional offers you may be interested in through your email address.

You can unsubscribe from the advertisements through the unsubscription link provided in the email, or refer to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options".

3.How Long do We Store Your Data

We retain your personal data for no longer than is necessary for the purposes defined in this Statement. Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.

As part of the HiHonor website services, the specific retention time of your personal data is as follows:

If you deactivate your account, we will delete your corresponding personal information, including device information, network information, account information, operation records, and so on. Your order information is used for the purposes of after-sales, tax, and financial-related services, and will be retained for 7 years. If you deactivate an account or voluntarily delete an order during the data retention period, Huawei reserves the right to retain the transaction records in the background until the end of the retention period.

In addition, if we discontinue our products or services, we will notify you in the form of a push notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time.

4.Do We Share Your Data

4.1Disclosure to Third Parties

1) Online consultation

When you use the livechat online consultation software on the HiHonor website, the third-party provider livechat. requires to collect your following information: your username, email address, and chat history.

If you do not provide such information, customer service personnel will not be able to receive your online inquiries, nor provide you with online consulting services

2) Online payments

When you pay for purchases on the HiHonor website, your billing address, phone number, email address, postal code, username, and HUAWEI ID will be provided to CCA for the purposes of payment process and risk control to ensure the security of your payments and prevents theft, fraud, and other security hazards.

This also ensures the security of your payments and prevents theft, fraud, and other security hazards.

If you do not provide such information, you will not be able to complete the online payment

3) Logistics delivery

After your purchase is complete, your shipping address, billing address, phone number, email address, postal code, and user name will be provided to Logistic partner for postal service or parcel delivery service.

If you do not provide such information, you will not be able to complete the order.

4) Google Analytics

To better analyze user data, the HiHonor website may utilize Google Analytics, a web analytic service offered by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

By processing your visit data (cookies) generated from HiHonor, Google Analytics can determine whether you are a new or returning user and store the information to Google servers in the USA.

To learn more about how Google Analytics processes your personal data, please refer the Google Privacy Policy:

You can also prevent Google Analytics from accessing your visit data by modifying the settings in your web browser. However, this may disable certain features on the website. To prevent Google Analytics from accessing your visit data, use the following links to download and install the plug-in for your web browser:

If you activate IP anonymization on the website, Google will truncate your IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be sent to and truncated by Google servers in the USA. On behalf of Huawei, Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address sent by your browser within Google Analytics with any other data held by Google.

4.2Disclosures related to legal requirements and business transactions

Huawei may share your data in response to a legal process or request from a competent authority based on applicable laws or in connection with a legal proceeding or process.

Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group or other company.

5.What are Your Rights and Options

In order for you to more easily access, correct, and delete your personal information during the course of using the HiHonor website, and guarantee your right to withdraw your consent regarding personal information usage, we have added the relevant operation settings in the website. You can refer to the following guidelines to operate.

5.1 Accessing your personal information

1.Accessing profile information

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Check and view your personal information.

2.Accessing account information

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Check and view your account information.

3.Accessing address information

(1)Click your profile picture on the HiHonor website.

(2)Click More addresses.

(3)Check and view your personal information.

4.Accessing member rights information

(1)Click your profile picture on the HiHonor website.

(2)Click Subscriptions/Coupons/Reviews.

(3)Check and view the rights of members.

5.Accessing shopping cart information

(1)Click the shopping cart icon.

(2)Check and view your shopping cart.

6.Accessing order information

(1)Click your profile picture on the HiHonor website.

(2)Click Orders/Return/Refund.

(3)Check and view your orders.

7.Accessing forum information

(1)Log in to the forum on the HiHonor website.

(2)Click your profile picture on the HiHonor website.

(3)Check and view your points, posts, questions, answers, snapshots, followers and followings, comments, private messages and system information.

5.2 Extracting your personal information to external devices

1.Data subjects request

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Click Set.

(5)Click Data subject request.

(6)Make data subjects request.

5.3 Deleting your personal information

1.Delete account information

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Delete your account information.

2.Delete address information

(1)Click your profile picture on the HiHonor website.

(2)Click More addresses.

(3)Click X under Saved Addresses.

(4)Delete your address.

3.Delete shopping cart information

(1)Click the shopping cart icon.

(2)Click X on the shopping cart offering list.

(3)Delete selected products on the list.

4.Delete order information

(1)Click your profile picture on the HiHonor website.

(2)Click Orders.

(3)Click DELETE ORDER in the order list.

(4)Delete selected orders.

5.Delete forum information

(1)You can contact the administrator or moderator to delete a post or comment in forums on the HiHonor website.

5.4 Changing your personal information

1.Change account information

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Change your account information.

2.Change address information

(1)Click your profile picture on the HiHonor website.

(2)Click More addresses.

(3)Click Edit under Saved Addresses.

(4)Change your address information

3.Change forum information

(1)Log in to the forum.

(2)Click your profile picture to enter the Account center.

(3)Click the profile picture to access the personal information screen of your HUAWEI ID.

(4)Change your personal information.

5.5 Managing your consent

1.Guidelines on Unsubscription

(1)Click your profile picture on the HiHonor website.

(2)Click Subscriptions.


(4)Follow the instruction to unsubscribe from selected services.

2.Withdrawal of consent in forums

(1)Log in to the forum on the HiHonor website.

(2)Click your profile picture to enter the Account center.

(3)Click DISAGREE to withdraw your consent.


1.Deregistering HUAWEI ID

Note: Once an account is deactivated, it can no longer be used or restored.

In addition, you will not be able to recover any of your personal information from Hihonor, Huawei services, third-party apps, or games.

(1)Click your profile picture on the HiHonor website.

(2)Click Profile.

(3)Click here.

(4)Click Delete account.

(5)You can deregister HUAWEI ID

6.How to Contact Us

You can contact us through the customer service hotline: 18002109999 or through the online customer service.

If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by Huawei, please contact our Data Protection Officer whom you can reach via

If you still have some questions about the personal data privacy, you can click the the below link to contact our third party dispute settlement (free):

Huawei India headquarters address:

Huawei Telecommunications (India) Co., Pvt., Ltd.

7th floor, Tower-A, Spaze I Tech Park, Sohna Road,

Sector-49, Gurgaon-122018, India.

Tel: +91-124-4774700

Fax: +91-124-4774863

Email ID-

If you believe your information was not processed in accordance with this privacy statement or applicable laws and regulations, you can file a complaint with your local data protection agency.

7.How Do We Update this Statement

If our method of processing personal data changes, users will be informed in advance through official web posts.

Last updated: 18th, June 2018

IMPORTANT: This privacy statement is about the privacy commitment of the HiHonor website. For more information, please read the Huawei Consumer Business Privacy Statement.

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