Online exchange service from Huawei
Step 1: Call hotline 1800-210-9999, or send an email to firstname.lastname@example.org for service.
Step 2: Customer service would initiate an exchange application. You are required to provide buyer information, product IMEI, fault description and filled in exchange form.
Step 3: Huawei would collect defect unit from customer.
Step 4: Huawei warehouse engineer will perform an inspection on the defect unit.
Step 5: After inspection has passed, customer can receive the exchange unit in 7-10 working days from the date of Huawei receives the product.
Visit Huawei Authorised Service Centre(ASC) for Warranty Repair service
Step 1: Customer visits ASC for Warranty Repair service.
Step 2: ASC inspects the defective unit.
Step 3: After inspection has passed, usually you can collect the repair / replacement unit from ASC in 7days (depends on trouble type and spares inventory availability).
- Defect in DOA period
Honor model series(Honor 7X, Honor View 10, Honor 6X, Honor 9i, Honor 8 Pro etc) can be returned within 10 days from receipt date for any hardware reported failure
- Defect within 1 year from the receipt date
All models can get the repair service done if product defect occur beyond DOA period and within warranty period.
- We follow a specific time frame to deliver the product.
- The products cannot be delivered on a specific requested date.
For product service queries
18002109999 – Hotline 9:00 am to 9:00 pm (All 7 days except public holidays) or email us at email@example.com