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Service Flow
If the product you have received is faulty or is not working properly, you can visit your nearest Huawei Service Centre or reach out to us at our toll free number-1800 210 9999 to report the issue.

Online Customer service for Replacement

Step 1: Give us a call at our toll free number 1800-210-9999 to inform us about the issue or raise an online replacement request from your Honor Account within 10 days of receiving the product.

Step 2: Register your complaint and start an appeal procedure for replacement of product. You are required to provide buyer information, product IMEI, fault description etc.

Step 3: Once your complaint request has been approved, our courier company will collect the defective unit from you.

Step 4: After we receive the product, our technical expert will perform an inspection on the device.

Step 5: The final decision on the replacement of the device shall be made after quality check. Warranty shall be void if the Customer fails to comply with all of the terms set forth.

Visit Huawei Authorised Service Centre(ASC) for Warranty Repair service

Step 1: Visit Huawei Authorised Service Centre if you’re facing any kind of difficulty with the device.

Step 2: Our Technical Experts will inspect the defective unit.

Step 3: Once the inspection has passed, you can collect the repaired/replaced device from Service Centre within 7 days of submitting the device.

* Please note that the repair time might vary depending on the issue type and availability of spare parts.


1. In the event that the Product is found Dead-on-Arrival (DOA) or Defective, can be replaced within 10 days from the date of receipt of product.

2. Repair service can be availed if defect occurred in the product within warranty period.

For product service queries

18002109999 – Hotline 9:00 am to 9:00 pm (All 7 days except public holidays) or email us at hihonor.in@huawei.com

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