Terms of Purchase
1.1 The platform allows you to purchase online a range of branded products [ HONOR], including mobile phones, tablets and personal items (products). In accordance with the HONOR Platform terms and conditions of use between you and HONOR, the Products offered on the Platform are sold by HONOR MOBILE ELECTRONICS TRADING L.L.C, whose address is located at [Office 410，4th Floor，Nassima Tower，Shaikh Zayed Road，Trade Centre District，Dubai] [ The United Arab Emirates] (hereinafter, "we" or "seller").
1.2 We offer purchasing features to both registered and unregistered users of the Platform. These Terms and Conditions of Sale are based on and supplement the Website Terms and Conditions (collectively referred to as "Conditions of Sale") which apply to the entire purchase process, including but not limited to the placing of orders, rejection of offers, formation or cancellation of contracts, and delivery by the seller on the Platform.
1.3 The Terms of Sale are specifically applicable to any natural person and consumers who place and order the seller (consumer or you).
1.4 You must be 18 years of age or older and also possess a valid debit card issued by a bank acceptable to us to place an order. By clicking on the ["Terms of Sale"] before submitting the order, as applicable, you acknowledge that you have read and agree to be bound by the Terms of Service.
1.5 Nothing in the Terms of Sale is intended or should be construed to unlawfully restrict, limit or circumvent any right or obligation, as the case may be, created for you or for the [seller] under the jurisdiction of The UAE.
2.Formation of the contract of sale
2.1. You can place an order successfully through the Platform, with the choice of the Product at a certain quantity and sale price, after acceptance of these Terms and click on [ check out] to send your order, the seller will confirm receipt of your order and subsequently accept it by text message or email. Please note that the submission of your order only constitutes an offer to purchase the Product of your choice, the contract of sale between you and the seller is formed once the seller confirms such order.
2.2 The Seller's sale price includes all rights, fees and other charges applied to sales by the Seller, and VAT (if applicable). The consumer will assume the fees charged by the bank, card issuer or other provider chosen by the selected payment option and the consequences arising from such choice.
2.3 All prices and sales information for the Products are designed to be accurate and complete. However, errors may occur due to situations beyond our control. Accordingly, the seller reserves the right to cancel the Order if the Price shown for a certain Product is materially or obviously lower or higher than the current retail price for that Product (hereinafter referred to as "market price") due to a system error and an order accepted by the consumer at that price, the seller will allow the Customer to cancel the Contract and/or refund to the Consumer the difference between the highest price and the Market Price.
3.Execution of the Contract
3.1 Each Contract must be paid in advance of delivery by credit or debit card or by any other means offered on the Platform. The products will only be shipped after the seller verifies the payment made by the Consumer. Any refund to the Customer will be made to the same card or other means of payment.
3.2 We use the iMile Express service to deliver the products to you.
3.3 The shipping cost of the Products is specified on the shipping costs page of the platform and specified in the order process. Unless otherwise stipulated in the Platform and in the order process, the seller's delivery and administration costs are included in the final price payable for the Products.
3.4 If the Seller is unable to ship the Products within the indicated delivery time via the Platform or other format, the Seller shall inform the Consumer of this Contract and suggest terminating the Contract, in which case any payment made to the Seller shall be refunded. Customer's other legal remedies are not affected. These include the option to insist on compliance and/or claim damages.
3.5 The risk of loss and damage to the Products in the delivery process shall remain in the hands of the Seller until the Product is sent to the delivery address designated by the Consumer, at which point the risk shall pass to the Consumer.
3.6 For more information on delivery, please refer to the iMile website [ https://www.imile.com/]. Please note the delivery price before clicking on [check out] and the FAQ for the most up-to-date information.
4. Warranties of HONOR products
5.1 The Seller will deliver the Products within a reasonable time after receiving the purchase order from the consumer, subject to its availability. The delivery date provided by the seller for the Products is only an estimate and is based on the immediate receipt of all necessary information from the consumer.
5.2 The Seller shall ensure that all information provided by the Seller about the Products and itself on this Platform remains true, up-to-date, complete and accurate.
5.3 The Seller may modify and update the information about its Products displayed on the Platform and is responsible for designing, creating, managing and modifying graphics or product images in accordance with its policies.
5.4 The Seller shall disable Products on the Platform that are in stock for extended periods until they become available again.
5.5 The Seller must comply at all times with all applicable laws, regulations and trade rules regarding the manufacture, packaging and manufacture of the Products it sells.
6.Gift vouchers and coupons
6.1 Gift vouchers and coupons can only be redeemed for the purchase of eligible products provided by HONOR.
6.2 Eligible Products are subject to change in our sole discretion. Refund of gift vouchers is subject to change in our sole discretion.
6.3 If you redeem a gift voucher and a voucher, it may only be used for the purchase of Eligible Products on this Platform.
6.4 Gift vouchers and coupons may not be reloaded, resold, used for payment outside the HONOR Platform, used for commercial, advertising, promotional or unauthorized purposes.
6.5 Gift vouchers and coupons must be obtained from HONOR or authorized third parties. You are responsible for protecting your gift voucher or coupon from unauthorized use.
6.6 HONOR is not responsible for the loss, theft or destruction of gift vouchers or coupons, nor for the use of gift vouchers without your permission.
6.7 In the event that a gift voucher or coupon does not work, your only remedy, and our responsibility, will be the replacement of the gift voucher or coupon.
6.8 HONOR reserves the right, without prior notice, to void gift voucher or coupons without refund, cancel or limit orders and invoice alternative forms of payment if we suspect that a gift voucher or coupon is obtained, used or applied on this Platform fraudulently, illegally, or otherwise in violation of these Terms of Sale.
In case of force majeure (e.g. strikes, extreme weather conditions), the seller's obligations under the Contract are suspended during the period of the force majeure situation.
8.Complaints and conflict resolutions
8.2 You have the right to lodge a complaint or grievance with the Federal Consumer Protection Prosecutor's Office (PROFECO). HONOR and You agree that you and HONOR may bring a lawsuit before the competent courts of The UAE to prevent violations or misuse of intellectual property rights. HONOR and You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in class or representative actions.
8.3 If you have a complaint about the handling of the Orders or the provision of the Seller's services in connection with your purchase of the Products, you may contact the Seller via the telephone numbers, email address, web links or postal addresses indicated on the Platform. In order for the seller to handle a complaint by phone or email, please provide:
8.3.1. Serial number,
8.3.2. Name and address of the customer,
8.3.3. E-mail address,
8.3.4. A description of the reasons for the complaint, and
8.3.5. What resources or actions are required of the seller
8.4. The Seller will respond to the complaint within 1 day, but will not be responsible for addressing or responding to complaints raised through the use of social media (e.g. Facebook, Twitter).
8.5 If a provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity of the other provisions of these Terms.
If you have any questions, complaints or comments after reading these General Topics, please contact the seller through the Platform at this link: https://www.hihonor.com/mx/support/service-center/.