Privacy Policy

Through this policy we, Huawei Technologies, would like to inform you about the way Honor collects and processes your personal data on this website (support@hihonor.com).

Information We Collect From You

Personal information , or Sensitive Personal information as used in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Definition also shows the information we may collect from you.

We use information for various purposes, for example to process your order, to send you relevant marketing messages and to invite you to our events. Below we have outlined the information we collect, and how we obtain it from you.

Information you give us

When you use our website and services you may provide us with personal information such as your address and your payment details when ordering from our web shop; your email-address and submission when participating in one of our contests and your correspondence with us when you have been in contact with our customer service. Further to this, if you sign up for an Honor account, we may ask for more information such as your phone number, gender, date of birth, personal preferences and credit card account information.

Information we get through your interaction with us

We may collect information about how you interact with our brand and services (including websites and applications) and how you use them. This information includes:

Information you give us

When you use our website and services you may provide us with personal information such as your address and your payment details when ordering from our web shop; your email-address and submission when participating in one of our contests and your correspondence with us when you have been in contact with our customer service. Further to this, if you sign up for an Honor account, we may ask for more information such as your phone number, gender, date of birth, personal preferences and credit card account information.

Website browser: A visit to our website results in data that is sent from your browser to our servers. This information makes it possible to optimize our services and personalize and improve your experience on our website. This information may include your IP address, date and time of your visit, referral URL (the site from which you originate) and information about the browser you used (browser type and version, operating system, etc).

Cookies and other identifiers: We use various technologies to collect information when you visit our website, which includes cookies or other identifiers from your device. Our cookies may be used to analyse the way you interact with our website in order to optimize our services, to improve your experience and to provide you with personalized advertisements. Further to that, some of the interactive features of our website also rely on cookies placed by third parties. [if you want to know more about the use of cookies and identifiers on our website and how to disable them, please check cookies policy .

Social networks: Our website provides you with social plug-ins from various social networks such as Facebook, Twitter, Instagram and YouTube. If you choose to interact with any of social media, your activity on our website may also be available to these social networks. If you log in one of these social networks when you visit one of our websites, the social network might add some information about Honor to your respective profile. If you are interacting with one of the social plug-ins on our websites, this information will be transferred to the social network. Please read the privacy policies of these social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.

How We Use Your Information

In your interaction with us, we use and analyse your information to provide and improve our services, and for the various purposes detailed below:

Promotional activities: we may use your information to provide you with the services you have requested from us, such as promotions, events and (mobile) applications. This may include processing your submission in contests and promotions or using your contact details for events.

Marketing:either by creating an account and consenting to our use of your information, or by ordering our products or services, we may use your information for marketing and opinion research purposes. Below you can find a more detailed description of the information we use and how we use it.

What kind of information: the way you interact with our brand provides us valuable information about your interests and preferences. To learn about you and your interests, we analyse your overall interactions with our brand using various kinds of information, such as your age, location, your orders with Honor and your product reviews, your social media accounts, and how use our websites and applications.

What kind of channels: when you provide us with contact details such as your email, phone number, or social media account, we ask your permission to use them to send you commercial messages we think are relevant for you. If you no longer want to receive messages on a particular channel we offer you an easy way in our messages to unsubscribe from receiving such messages. Further to that you can send us a message on support@hihonor.com to opt-out from our commercial messages.

What kind of messages: the messages we will send you may contain advertisement and commercial information about our products and services, events or promotions. We may also use the channels for opinion research and to learn about your experience with our brand. Depending on the situation, these messages may be tailored to your individual preferences and interests as described above.

Other purposes: insofar required, we will ask for your consent if we wish to use your information for other purposes than those listed in this privacy policy.

Retargeting

Our website may use retargeting technologies which allow us to show our advertisements on partner websites to visitors who are interested in our products. Retargeting technologies analyse your cookies and display advertisement based on your past surfing behaviour. [Please check the cookies policy for further information on cookies and instructions on how to disable retargeting.

Third Parties

We use various companies including some of our affiliated group companies, which process data on our behalf, such as hosting providers, payment providers, repair centers and logistic companies. These companies may use your information on our behalf as set out in this privacy policy. To secure your information, these companies have to adhere to strict security requirements and are strictly forbidden to use your data for other purposes. We do not voluntarily disclose any of your data to law enforcement agencies or other requesting parties unless we are ordered to do so through a valid injunction from a law enforcement agency or court.

You Are In Control

You can send us a request for access to information we have on you at no costs by contacting us as set out further below and on support@hihonor.com. After receiving your request and verification of your identity we will provide you with an overview of the information we have about you. This overview will include the purposes for which the information is being used, its recipients and the origin of the information. Upon receiving this information you may opt to exercise your rights, such as requesting amendments to certain information that is incorrect or blocking or removing of information.

Chidren

Extra precautions to protect the privacy and safety of children must be necessary, we will not collect data from children under 13 or equivalent minimum age in the relevant jurisdiction. If we accidently collect data of children under 13 or equivalent minimum age in the relevant jurisdiction, we will delete the data as soon as possible.

Security

We are committed to protect your information and have taken appropriate technical and organisational measures to protect your information against any loss, alteration, access or misuse. We will typically keep your information for a limited time of two years counted from your last interaction with us, unless a longer retention period is required by law or necessary in the course of legal proceedings. Unless stated otherwise, your information is stored and processed within the country or area you legally live. Although we take your privacy duly in account, we advise you to make sure your device has been reset and all data has been wiped in case you need to send the device back for repairs or want to return the product.

Contact

If you have any other questions about our Honor products, our use of your information or about our privacy policy you are welcome to contact us through our contact by sending us an email at support@hihonor.com.

Changes To This Policy

We regularly review our online privacy policy in order to ensure that it is free of errors and clearly visible on our websites, that it contains all the required information and that it is implemented in full and is compliant with the data protection principles. This privacy policy may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. Significant changes to the policy will be publicised on our websites along with an updated version of the online privacy policy.

Updated by The Huawei Legal and Honor Marketing Team on Aug. 4, 2015

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